Chitra was previously responsible for managing a Division entrusted with strengthening Results Based Management, planning and implementation of the Organization's ERP portfolio of projects and providing Program and Project Management support to the Strategic Realignment Plan (SRP). She also served as Senior Advisor assisting the Director General in planning, launching and overseeing WIPO's SRP.
In her early years in WIPO, following the completion of a successful project to modernize the financial, budgetary and related reporting processes and systems enabled by an ERP platform, Chitra was tasked with the planning and co-ordination of various organizational and management initiatives.
Chitra joined WIPO in 1999 after having gained over a decade of training and experience in strategic consulting, business transformation, business process reengineering and the implementation of ERP systems through her work for a global management consulting firm, in their Mumbai office in India.
She holds a degree in Electrical Engineering from a National Institute of Technology in India.