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Protection Coordination Specialist Switzerland


  • Organization: NRC - Norwegian Refugee Council
  • Location: Geneva
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Managerial positions
  • Closing Date: Closed

This is an exciting opportunity to be the primary point of contact for protection coordination staff seeking guidance or support from the Global Protection Cluster (GPC); and to coordinate a multi-disciplinary response. This includes coordination with AoR field support mechanisms. You will also be an integral part of the GPC Operations Cell and ensure close coordination of issues with the relevant GPC Ops Cell technical focal points.

What we are looking for:

NRC is seeking a highly qualified “Protection Coordination Specialist” with demonstrated experience in humanitarian protection programming, including both strategic and specialized protection work; and with experience working in or leading humanitarian coordination work, particularly Protection Cluster/Sector or related coordination forums.

What you will do:

Some of your specific responsibilities include:

  • Provide a central, accessible point of contact for coordination staff (i.e. protection cluster coordinators, co-coordinators, etc.)requesting technical advice and support. This includes managing, monitoring, and coordinating field support requests (via online platform, email, Teams/WhatsApp, etc.) dispatching them to interagency support desk technical focal points and updating field support tracking system (40%).
  • Promote, manage, and oversee the GPC interagency online community of practice for field-based protection coordinators and IMOs to also foster peer to peer support, discussions and sharing of best practices between field colleagues and global/regional technical focal points (20%).
  • Produce regular analysis of GPC protection support desk trends and effectiveness (requests, support, priorities, gaps, achievements, etc.) to be shared during weekly Support Desk coordination meetings with GPC Ops Cell field operation focal points and during monthly interagency Support Desk meetings and other relevant forums (e.g., GPC SAG). These trends analysis (which will be carried out in close coordination with GPC Ops Cell technical focal points s and relevant stakeholders), will help identify opportunities and needs for developing or improving guidance and tools, and other learning needs (15%).
  • Support the consolidation of best practices identified through the Support Desk and community of practice to support and contribute (interim) technical guidance where needed in coordination with the relevant GPC Ops Cell technical focal points. This could include interim resource compendiums, key considerations, or examples of recent good practices, or where capacity allows, support to develop interim standard operating procedures (15%)
  • Support the design, development and roll out of the GPC induction program, and support Ops Cell on Learning & Development as relevant, including regarding the organization of relevant sessions in annual face to face or GPC led online learning opportunities, and perform other tasks related to Protection Field support as requested by the Head of Ops Cell Head (10%).

Please download the detailed job description to learn more about the position.  

What you will bring:

  • At least 10 years of experience in humanitarian protection programming, including both strategic and specialized protection work. 
  • Excellent understanding of the humanitarian architecture at global and field level and the transformative agenda.
  • Experience from working in complex and volatile contexts.
  • Fluency in English, both written and verbal.
  • Proven ability to work independently and deliver results.
  • Excellent communication skills.
  • Proven coaching and mentoring skills.
  • Familiarity with the work, working methods, and members of the GPC.
  • Self-awareness about own leadership skills/profile.
  • Experience working in or leading humanitarian coordination work, particularly Protection Cluster/Sector or related coordination forums.
  • Working proficiency in at least one of the following: French, Spanish or Arabic.
  • Experience working on a wide variety of protection activities, including those coordinated through the AoRs. 
  • Established relations with field-based protection coordination staff in several key emergency affected settings.
  • Database design/management & data analysis. 
What we offer:
  • Duty station: This is a Home-Based position based at the NRC’s Head Office in Oslo or Representational Offices in Geneva, Berlin, Brussels and/or London.   
  • Contract: National 1 year contract.  
  • Salary/benefits: Grade 9 on NRC’s regional salary scale, with accompanying terms and conditions.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process:
  • For internal candidates: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

If you have any questions about this role, with the job title as the subject line. 

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC


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