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ICT Associate


  • Organization: UNDP - United Nations Development Programme
  • Location: Port-au-Prince
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: 2023-12-12

I. Background and Organizational Context

The United Nations Development Program (UNDP) has been working in Haiti since June 28, 1973. The UNDP is part of the United Nations system along with 17 other agencies also present in the country. Its presence is defined by a basic agreement with the Government of Haiti, which sets out the basic conditions under which the program will support the Government in the implementation of its development projects.
UNDP supports the Government of Haiti in its long-term approach to sustainable development by supporting capacity building of national institutions, the local private sector and communities in Haiti to better prepare the country's future and build a strong and resilient nation.
UNDP interventions are based on a Strategic Plan. The Strategic Plan is grounded in UNDP's ongoing commitment to eradicating poverty, support countries in their pathways towards the SDGs and working towards the Paris Agreement. It envisions bold goals, making a difference to millions of lives, including through tackling multidimensional poverty, energy access, elections participation and development financing. It explains how UNDP will develop our six signature solutions – powered by digitalization, innovation and development financing – for greater impact.
The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

 II. Position Purpose

Under the guidance and direct supervision of the ICT Analyst, the ICT Associate provides ICT services, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client -oriented approach.

The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.


III. Key Duties and Accountabilities

1.) Ensure implementation of ICT strategies and introduction/implementation of new technologies.  

Example of Duties:


  • Ensure compliance withcorporate information management and technology standards, guidelines, and procedures for the CO technology environment.
  • Participate in development and implementation of Standard Operating Procedures in ICT services.
  • Conduct market research and analysis and provide support in introducing new technology for CO

system updating and improvement.

  • Provide advice on and assistance in procurement of new ICT  equipment for the CO and projects;  and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
  • Participate in development and implementation of ICT  annual plan. Maintain the measures in place for  business continuity and disaster recovery processes and procedures.
  • Provide support to use of ERP functionality for improved  business results and improved client services.
  • Provide ICT support for key events.
2.) Ensure effective functioning of the CO hardware and software packages .  
Example of Duties:
  • Support effective functioning (installation, operation, and maintenance) of all UNDP hardware  equipment and acquisition of hardware supplies.
  • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
3.) Assist in providing automation and digitalization support for both CO Operations and Programmes .  

Example of


  • Install commercial and in-house developed software and related upgrades.
  • Support development of new automation tools using UNDP corporately developed platforms.
  • Participate in developing Terms of  Reference (TOR) for software  products and provide monitoring and evaluation support to Programme teams during the development lif e cycle.
  • Support provision of in-house development of tools for programme and operations when  needed.
  • Assist in identifying opportunities and  ways of converting business processes into web - based systems to address the issues of efficiency  (e.g., office management system, donor profile software, knowledge management systems).
4.) Ensure efficient network administration.  

Example of


  • Monitor the network connection on a daily basis to ensurea stable and responsive network environment.
  • Ensure UNDP desktopand network resources are protectedf rom malicious virus attacksand deploy countermeasures in the event of attacks.
  • Implement cloud-based backup and restoration procedures for local drives.  Install anti-virus programs on  a timely basis.
  • Respond to  user needs and questions regarding network access.
  • Maintain up-to-date parameters of information  for the network clients and electronic mail.
  • Trouble-shoot and monitor  network problems.
  • Maintain an up-to-date inventory and stock  of supplies and spare parts in cooperation with the Administration and Procurement Teams.
5.) Ensure facilitation of knowledge building and knowledge sharing in the CO.  

Example of


  • Identify and promote  different systems and applications  for optimal content management,

knowledge management and sharing, and information provision.

  • Participate in the organization of training for the CO  staff on ICT issues.
  • Synthesize lessons learned and best practices in ICT.
  • Provide sound contributions to knowledge networks and communities of practice.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization  
Supervisory/Managerial Responsibilities: None  
IV. Requirements:  


  • Secondary education is required with formal training in IT systems,business softwareand/or web -based applications. Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset.
  • A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given  due consideration, but it is not a requirement.

Experience, Knowledge, and Skills

  • Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying  knowledge of database applications, web-based management systemsand cloud infrastructure solutions.


  • Experience working with user-centered designs and  conducting user research and testing is required.


  • Previous working experience in UNDP is an asset



Language Requirements  
  • Fluency in French and Creole is required
  • Knowledge of English is an asset
Expected Demonstration of Competencies  
Achieve Results

LEVEL 1: Plans and monitors own work, pays attention to

details, delivers quality work by deadline

Think Innovatively

LEVEL 1: Open to creative ideas/known risks, is

pragmatic problem solver, makes improvements

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge,

learns f rom mistakes, asks for feedback

Adapt with Agility

LEVEL 1: Adapts to change, constructively handles

ambiguity/uncertainty, is f lexible

Act with Determination

LEVEL 1: Shows drive and motivation, able to deliver

calmly in face of adversity, confident

Engage and Partner

LEVEL 1: Demonstrates compassion/understanding

towards others, forms positive relationships

Enable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.