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Human Resources Associate (NPSA6) - Roster Recruitment


  • Organization: UNDP - United Nations Development Programme
  • Location: Dakar
  • Grade: Administrative support - NPSA-6, National Personnel Services Agreement
  • Occupational Groups:
    • Human Resources
    • Administrative support
  • Closing Date: 2023-12-05

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Centre (GSSC) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSC was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSC/HR in Copenhagen has established a legacy as a major Human Resources administration centre within the United Nations and is recognized as a centre of excellence. The Global Shared Service Centre (GSSC) is part of the Bureau for Management Services (BMS). 

In the area of Human Resources, the GSSC supports both personnel and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, management of benefits and allowances, payroll and banking transactions. 

In six UNDP Regional Bureau Service Centres (RSCs) – Addis Ababa, Amman, Bangkok, Dakar, Istanbul and Panama – the recruitment and administration of local personnel will be proximity-based and managed by outposted GSSC personnel who report directly to the Global HR Service Centres (GHRSC) in Istanbul and Copenhagen. 

Under the local operational guidance of the most senior representative of the GSSC RSC, the substantive overall guidance of the P3 HR Specialist (GSSC/Local BES) and under the direct supervision of the G7 HR Associate/Team Lead (GSSC/Local BES) in Copenhagen, the HR Associate in the GSSC RSC is accountable for ensuring transparency, accuracy and assuring full compliance the outposted HR administration of allowances for personnel for country offices in the Regional Bureau. S/he performs a variety of standard HR administrative processes and services ensuring high quality and accuracy of work and consistency in service delivery. The HR Associate provides support to internal and external clients and managers on policies, guidelines and services and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact may include UN Agency staff and other personnel in country offices or regional service centres as well as other units in UNDP such as OHR and OFRM in BMS as well as HR focal points in UNDP country offices worldwide and other UN entities such as UN Payroll, UN Insurance and other entities as applicable.

Duties and Responsibilities


1. Advisory Functions

Act as an internal advisor on matters relating to benefits and allowances, fostering partnerships with internal and external stakeholders by briefing and advising clients, personnel, colleagues and partners of the policies and guidelines thereof to achieve the following results:

  • Comprehensive HR strategy including benefits and allowances management.
  • Consistent approach in compliance with personnel policies.
  • Client and partner confidence in GSSC RSC HR as a credible HR service administrator.
  • HR policies and guidelines relating to benefits and allowances are reviewed and revised as necessary.


2. Administration

Administer and certify processing of allowances in full compliance with personnel policies and the Financial Accountability Framework. The HR Associate has approval authority for non-discretionary decisions under the applicable personnel policies and within the financial level of authority, to achieve the following results:

  • Equity and transparency in the application of personnel policies.
  • Client understanding and confidence in GSSC HR as a credible HR service administrator.
  • A high quality, timely and accurate service is provided to clients and partners.
  • Accurate employee database for personnel and talent management.


3. Payments

Determine and verify, verify financial benefits related to contracts, including hires, life and organization events, end of service, ongoing allowances and salaries to achieve the following results:

  • Accurate determination of financial allowances of personnel transactions.
  • Timely processing and approving financial payments to support personnel policies.
  • Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.
  • Accurate processing of financial allowances to correct UNDP and third-party funds.


4. Knowledge Management 

Recommend, create and maintain knowledge management prescriptive content for benefits and allowances to achieve the following results:

  • HR knowledge management system contains accurate and comprehensive coverage of benefits and allowances matters.
  • Personnel are enabled and empowered through access to GSSC HR knowledge base.
  • Full transparency of the administration of benefits and allowances.
  • Continous learning and development for HR workforce by keeping abreast with HR best practices.
  • Conduct training courses on benefits and allowances.


5. Streamlining Processes 

Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures, to achieve the following results:

  • Recommendations for improved and new HR policies and guidelines.
  • Streamling payment and entitlement procedures to deliver optimal client service.
  • Enhance work efficiency through constant evaluation and analysis of HR processes.
  • Reduce costs of GSSC HR operations and related costs to clients and partners.
  • Reduce unnecessary paperwork and administrative processes.
  • Provide input and support to further development of and implementation of eServices.


The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

The Human Resource Asociate will be reporting to the G7 HR Associate/Team Lead (GSSC/Local BES) under the substantive guidance of the P3 HR Specialist (GSSC/Local BES) and overall leadership of BES Manager (GSSC).


Core Competencies:

Achieve Results:

  • LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

  • LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

  • LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:   

  • LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:    

  • LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:   

  • LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:   

  • LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

HR - Compensation Remuneration / Managing compensation and benefits:

  • Ability to design compensation plans which are aligned  to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles. 
  • Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.

Business Development / Knowledge Generation:

  • Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Business Management / Change Management:

  • Ability to prepare, support, and help individuals and teams in designing and implementing organizational change.

Business Management / Communication:

  • Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Business Management / Digital Awareness and Literacy:

  • Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Business Management / Customer Satisfaction / Client Management:

  • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
  • Ability to anticipate client's upcoming needs and concerns.
Required Skills and Experience


  • Secondary education is required. 
  • A university degree in Human Resources, Business Administration, Social Sciences, and any other related fields will be given due consideration but it is not a requirement. 
  • HR Certification from a reputable institution is a distinct advantage.
  • Minimum six (6) years (with high school diploma) or, minimum three (3) years (with Bachelor Degree) of relevant experience in human resources management services. 
  • Experience in the usage of computers and office software packages (MS Word, Excel, etc.). 
  • Experience in handling of web-based management systems. Familiarity with UNDP operating and reporting systems, including experience in the use of an ERP system (i.e. Oracel Cloud, SAP or PeopleSoft) is an added advantage.

Language Requirements:

  • Fluency in English and French (written and spoken).
  • Working knowledge of other UN language(s) would be an advantage.


Important applicant information:


All posts in the NPSA categories are subject to local recruitment.

Only short-listed candidates will be notified.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.


UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

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