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Technical Officer (Service Delivery&Human Resources4Health)


  • Organization: WHO - World Health Organization
  • Location: Kyiv
  • Grade: Junior level - NO-B, National Professional Officer - Locally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Supply Chain
  • Closing Date: Closed


The Division of Country Health Policiesand Systems (CPS) assistscountries in the Region with the design and implementation of appropriatehealth policies and systems to strengthen universal health coverage. It worksto strengthen data-driven, evidence-informed, contextually tailored healthpolicy development and implementation at national, regional and local levels,taking an inclusive approach across the life course. The Division advocatesstrengthening of public health leadership, focusing on implementing policiesthat are people centred, promote health, prevent illness, and address thesocial and economic determinants of health, while fostering leadership onequity, human rights and gender mainstreaming in health. It focuses on buildingcapacity for health systems innovation to enable the sustainable delivery ofhigh-quality primary health and community services that are effectively linkedto hospitals, and mental health, public health and social care services. To doso, CPS supports country efforts to facilitate access so as to leave nobodybehind, to improve financial protection, to strengthen the health workforce, toincrease access to affordable medicines and technologies, and to promote theuptake and implementation of digital technology. The WHO country office works with the National Authorities toachieve the highest standard of health as a fundamental human right, based onequity and on SDGs principle of leaving no one behind. WHO actions areengrained in the WHO 13th General Programme of Work with its 3 prong objectivesof promoting healthier populations, keeping the world safe through addressinghealth emergencies, and protecting the vulnerable through Universal HealthCoverage. WHO's mandate revolves around six core functions: (i) providingGlobal Health leadership; (ii) shaping the health research agenda; (iii)setting norms and standards; (iv) articulating evidence-based policy options;(v) providing technical support to countries; and (vi) monitoring and assessinghealth trends. The WHO Country Office is an integral part of the WHO RegionalOffice for Europe. Its main role is to facilitate and coordinate all WHOactivities at country level and to implement the European Programme of Work2020-2025 - “United Action for Better Health in Europe” which sets out a visionof how the WHO Regional Office for Europe can better support countries inmeeting citizens' expectations about health. WHO at country level delivers this through practical,actionable and country focused solutions to health challenges, keeping inperspective that achieving health and well-being is a whole-of-societyendeavor; This is done through facilitating the implementation of the BiennialCollaborative Agreement with the country and its corresponding workplan. Mentalhealth was prioritized in the European Programme of Work 2020-2025 as aflagship programme followed by launch of the Pan-European Mental HealthCoalition in 2021 to mobilize nationalleaders, professionals, members of civil society, representatives ofinternational organizations and experts for collaboration and mainstreamingmental health in global agenda, integrating mental health into emergencyresponse and recovery efforts, strengthening mental health systems and servicesas well as promotion of mental health across the life course. The WHO CountryOffice maintains good working relations and ensures information exchangebetween the country and WHO, policy and strategic guidance on Health issues toall national and international partners in the country, provision of directtechnical expertise when needed and aims at more community engagement andparticipation, and to promote health equity.


The purpose of the post isto provide technical support and coordination of the health systemstrengthening aimed at modernization and improving of service delivery acrosslevels of care. To support the WHO County Office mission in guiding the Ministryof Health of Ukraine and all relevant stakeholders in service delivery toaccelerate progress towards Sustainable Development Goals 3,4,5 and 10.Key duties: Provide technical assistance developing, implementing, and evaluatingnational strategies and policies affecting health services delivery.Provide technical assistance in updating and adapting relevantguidelines related to health service delivery, including specialised care,continuity of care and patient pathways, access to care and the health serviceprovider networks. Provide technical assistance in updating and adapting relevantguidelines, materials, and tools in service delivery approach. Contribute to research and other analytic work on service delivery bytranslating global and regional evidence to country context and needsCoordinate together with MOH joint actions such as working groups,roundtables, meetings to facilitate both health service delivery strategydevelopment and implementation at national and subnational levelsUndertake jointly with MOH counterparts regular monitoring of theimplementation of the BCA activities related to service delivery and facilitatesmooth information flow between MOH and other involved institutions throughsharing of reports, guidelines, and meeting minutesPrepare the missions for WHO staff and external consultants addressingservice delivery programme area and follow up on their recommendationsPrepare regular reports and updates to WHOCO and EUROFacilitate partner and stakeholder coordination in the area of servicedelivery in UkraineExplore opportunities for fund raising and contribute to proposaldevelopment to ensure adequate resources are available to conduct the plannedactivities related to service deliveryAssist in executing other tasks as requested by the WR and the HealthPolicy AdviserProvide support to cross-office and intercountry activities as requested



Essential: University degree (atBachelor's level) in medicine or related field.
Desirable: Master's degree in the above or advanced training in health economics,public health, or health systems.


Essential: At least two years of relevant professional experience in providinghealth services, or/and working on public health related projects and research.Demonstrated experience implementing and/or managing projects or projectactivities.
Desirable: Relevant work experience on health services and health systems within WHOand/or UN agencies or other international organizations.


Excellent analytical and writingskills;Demonstrated ability to work withinsignificant uncertainties in a rapidly changing environment;Demonstrated ability to interactappropriately with high-level stakeholders, including senior officials andministers.Data management and data analysisskills;Good computer skills (wordprocessing, spreadsheet, Power point presentations).Emotional intelligence; Ability to identify and manageone's own emotions, as well as helping others to do the same.

WHO Competencies

Respecting and promoting individual and cultural differences
Moving forward in a changing environment
Knowing and managing yourself

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Ukrainian.


Remuneration comprises an annual base salary starting at USD 38,776 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test and/or an asynchronous video assessment may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
    Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to
  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
  • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
  • Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
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This vacancy is now closed.
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