ICT Specialist

Job categories IT

Vacancy code VA/2024/B5104/27781

Department/office MR, AMMMCO, Amman

Duty station Baghdad, Iraq

Contract type Local ICA Specialist

Contract level LICA Specialist-10

Duration 3 months

Application period 21-Mar-2024 to 25-Mar-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background Information - Job-specific

The United Nations Office for Project Services (UNOPS) Hub in Amman was established in Amman in late 2006. Its aim is to provide the United Nations sister agencies and the humanitarian and development sectors within the Region with professional project implementation services.

UNOPS is the largest service provider in the United Nations system, working on behalf of more than 30 UN departments and organizations. UNOPS Hub in Amman services the needs of Jordan, Iraq, Lebanon, Yemen, Syria and Turkey, working together with the Governments, International Donors, UN Agencies, and others. As the implementing arm of the UN, UNOPS Hub in Amman manages projects and provides specialized project-management services.

UNOPS Hub in Amman supports UNOPS service provision and implementation in Jordan. It provides a range of project management and related services to its clients and partners. The current projects combine logistics, procurement, contract management, personnel recruitment and administration/financial management, institutional reforms and governance strengthening, training, security technology, borders and crossings, and Infrastructure.

Job-Specific Information

UNOPS is providing operational support to UNAMI in Iraq to facilitate electoral preparations and processes, with the primary objective of strengthening democratic institutions in Iraq through the promotion of regional parliamentary elections. The project aims to enhance the credibility and transparency of the Independent High Electoral Commission (IHEC) and promote inclusion and participation in electoral processes in accordance with national legal and policy frameworks. The project aligns with the Sustainable Development Goal 16 and the Iraq Vision 2030 plan. UNOPS will conduct an assessment of the capacity of relevant entities who will organize the upcoming elections and provide training needs, provide technical assistance, carry out a UN communication campaign, support national observation, and conduct post-election activities including a lessons learned workshop.

UNOPS will recruit a team consisting of local and international staff to provide the requested assistance in the areas of support identified by UNAMI. The planned number of personnel in the team is approximately 10 staff.

Functional Responsibilities

Summary of Key Functions Implementation of ICT operational stra...

Summary of Key Functions

Implementation of ICT operational strategies
Undertakes managerial and supervisory responsibilities
Provides efficient and effective ICT management and administration
Ensures efficient network administration
Provides effective telecommunications service
Support to knowledge building, advisory and knowledge sharing
Identifies introduces, and maintains software applications

1. Implementation of ICT operational strategies

Ensure full compliance of ICT activities with UNOPS strategies, regulations, rules, and policies.Coordinate with HQ ICT Team to ensure that standard UNOPS ICT policies are applied.
Contribute to the office’s ICT business processes mapping and to the elaboration of internal procedures in ICT, in consultation with the direct supervisor and office management.
Pro-active evaluation of system performance, identifying areas of inefficiencies and potential problems.
Analyze and evaluate information technology capacity and requirement of the office in terms of updating hardware and software to acceptable global levels. Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration.
Research supplier offers and, in collaboration with supervisor and Procurement Unit, initiate the change of supplier, if applicable/appropriate.
Drafting of internal policies and SOPs, updating them on a regular basis.

2. Undertakes managerial and supervisory responsibilities

Day-to-day management and supervision to successfully support all users and achieve the priorities of the office.
Establishment of work plans, standards for performance evaluation, indicators for work progress and achievements, together with supervisee.
Timely corrective actions to achieve objectives and deadlines.
Provision of technical guidance and on-the-job training to ensure work standards are achieved in line with work objectives.
Assessment and recommendation of training needs for the supervisee to ensure skills are updated in accordance with relevant technologies.

3. Provides efficient and effective ICT management and administration

Ensure ICT for the Hub is managed and coordinated in an efficient and effective manner.
Manage risks relating to ICT, including adequate business continuity planning and the development of contingency plans.
Take responsibility for the application of ICT policies and security requirements, use of resources, and recommend corrective action, where necessary.
Maintain a roster of qualified technical service and equipment providers for various ICT related areas which can be called upon during crises or emergencies.
Identify appropriate standards to procure information technology equipment at least cost and in the most expedient manner.
Initiate the outsourcing of ICT maintenance services, as required.
Involvement in the evaluation of technical requests for ICT equipment.
Manage contracts and other contracts and subscriptions.
Installation and configurations of the IT equipment including servers, desktops/laptops/router/switches/teleconferencing/video conferencing.
Ensure maintenance of infrastructure inventory of server, telecommunication equipment, and software licenses in the office, making sure compliance with registration and warranty requirements, as well as asset management policies.
Establish control system to ensure and manage an effective ICT infrastructure, Inventory / Asset Management System, including bar-coding, database, and handover procedures.
Effective functioning (installation, operation and maintenance) of all UNOPS hardware/equipment and management of acquisition of hardware and supplies.
Roll-out and maintenance of corporate standard OS and software applications, monitoring of compliance, and upgrades/patches.
Provide advice on project implementation on all activities involving ICT (including for projects, i.e. internal and external stakeholders).
Take the lead on ICT projects, system upgrades, compliance reviews, hardware refreshes in the office/ for the office.
Ensuring management awareness of problems that are severe in nature or may otherwise impact operational capacity.

4. Ensures efficient network administration

Provide emergency communication capabilities in support of staff security and ensures Minimum Security Telecommunications Standards (MISTS) compliance is maintained in all project offices and country offices.
Coordination with RO/HQ network architectural planning, testing, deployment, and maintenance.
Implementation and maintenance of the local network infrastructure and Internet connectivity;
Installation, upgrade, and maintenance of UNOPS LAN/WAN/VPN Systems utilizing switches, routers, and servers, incorporating DHCP, DNS, file/print sharing, IP address management and internet access.
Monitoring of network connectivity, and ISP performance to ensure a stable and responsive network environment.
Troubleshooting and monitoring of network problems, ensuring network and access security;
Management and monitoring of backup jobs, facilitation of tape rotation and off-site storage; data restore for recovery and/or testing purposes.
Maintenance of business continuity and disaster recovery processes and procedures.

5. Provides effective telecommunications service

Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities.
Coordination with RO/HQ and setting up meeting management software such as Google Meet, Video and Audio teleconference meetings for management and related meetings
Set-up and maintenance of video conference, VoIP and other communication systems.
Facilitation of audio /video conferencing.

6. Support to knowledge building, advisory and knowledge sharing

Identification of training needs, conduct of workshops and seminars and production and update of documentation to promote and maintain skills development.
Advise stakeholders on ICT planning, regulations, ethics, processes, risks and lessons learned.
Participation in meetings and exchange of information and expertise on applications and tools with IT colleagues from other UN agencies in the region.
Coordination and liaison with HQ ICT to ensure global standardization, consistency in direction, policy and standards.
Evaluation of emerging technologies by reading newsgroups and magazines, attending courses and seminars, sharing knowledge and experience with other ICT specialist.
Evaluation of systems and platforms, research of best practices and contribution to regional and global ICT Services solutions.
Organization of training for the AMMCO staff on IT-related topics.
Sound contribution to knowledge networks and communities of practice.
Identify lessons learned and provide corresponding recommendations.
Contribute to development of relevant ICT standards and strategies.

7. Identifies introduces, and maintains software applications

Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs, and requirements to achieve client satisfaction.
Identify and test new software and hardware for improving and updating system performance; install any technology upgrades as required.
Recommendation of backup options in potential problem areas that are beyond one’s control.
Development of backup programmes and ensuring strict implementation.
Perform such other related duties as may be assigned by the Supervisor.

Competencies

Develops and implements sustainable business strategies, thinks long term and ex...

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education: An advanced university degree (e.g. Master) in information ...

Contract type, level and duration

Contract type: Local Individual Contractor Agreement Contract level: LICA-10 Con...

Additional Information

Please note that UNOPS does not accept unsolicited resumes. Applic...

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

This vacancy is closed.

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APPLICATION TIPS

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TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.