Driver

The UNDP in Kazakhstan is advancing the nation’s development through the priorities established in the Country Programme Document 2021-2025 (CPD). These priorities include: 1) addressing social vulnerabilities and inequalities, 2) enhancing effective and accountable institutions, 3) promoting climate and disaster resilience along with low-carbon growth, and 4) fostering diversified and knowledge-based economic growth. The CPD is executed by the UNDP Country Office (CO) in Kazakhstan, which is primarily based in Astana, with a smaller presence in Almaty and other project-specific locations.

The CO is organized into three main units: Programme, Management & Program Support, and Operations. The Operations team at UNDP Kazakhstan delivers professional and support services across all UNDP projects and for resident and non-resident agencies in the aforementioned areas. The team includes HR, Finance, Procurement, Administration, and ICT units, along with two Common Premises management teams.

Under the guidance and supervision of the Operations Manager and Administrative Associate the Driver provides reliable and safe driving services to the UNDP Resident Representative and other UN officials and high-ranking visitors ensuring highest standards of discretion and integrity, sense of responsibility, excellent knowledge of protocol and security issues. The Driver also demonstrates a client-oriented approach, courtesy, tact and ability to work with people of different national and cultural backgrounds.

Upon request of the supervisor, the Driver may also be required to provide driving services to the operations and programme staff in the CO, consultants and experts and UN staff on mission.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration
 

Duties and Responsibilities

Provide reliable and safe driving services using office vehicle predominantly to the Resident Representative and other UN officials and visitors.

• Transport Resident Representative or other UN visitors or officials applying appropriate protocols.
• Deliver and collect mail and documents and perform other messenger responsibilities.
• Meet official personnel and visitors at the airport and assist with visa and customs formality arrangement when required

Ensure cost-saving through proper use and day-to-day maintenance of the assigned office vehicle

• Maintain accurate daily vehicle logs.
• Provide inputs to preparation of the vehicle maintenance plans and reports.
• Make timely minor repairs and/or arrange for major repairs.
• Ensure timely changes of oil, check of tires, brakes, car washing, etc

Ensure availability in the assigned vehicle of all the required documents, supplies and necessary spare parts

• Keep current in vehicle documents such as vehicle insurance, vehicle logs, office directory, and map of the city/country.
• Ensure vehicle first aid kit is adequately stocked with standard medical supplies

Take all immediate actions required by rules, regulations, and laws in case of involvement in accidents

• Keep the direct supervisor informed of an accident and taken actions as required by rules.
• Timely submit the completed accident report

Perform other duties within incumbent’s functional profile as assigned and deemed necessary for the efficient functioning of the office and Organization

• Additional duties may include assisting with pouch, procurement, workshops, and other administrative tasks

Achieve Results

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline. 

Think Innovatively

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements. 

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback. 

Adapt with Agility

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible. 

Act with Determination 

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.  

Enable Diversity and Inclusion

LEVEL 1: Appreciates/respects differences, aware of unconscious bias, confronts discrimination

Administration & Operations

Vehicle management

• Knowledge of policy & procedures on fleet management

Administration & Operations

Registry & correspondence management

• Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives

Business Management

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Ethics

UN Policy Ethics

• Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity.

Business Development

Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need

Business Development

UNDP Representation

• Ability to represent UNDP and productively share UNDP knowledge and activities; advocate for UNDP, its values, mission and work with various constituencies

Business Management

 Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
• Provide inputs to the development of customer service strategy. 
• Look for ways to add value beyond clients' immediate requests. 
• Ability to anticipate client's upcoming needs and concerns