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Virtual Navigator - Haitian Creole

Remote | New York NY

  • Organization: IRC - International Rescue Committee
  • Location: Remote | New York NY
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
  • Closing Date:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The International Rescue Committee (IRC) launched a virtual resettlement and referral program through the Virtual Afghan Placement and Assistance program (VAPA) in March 2022 to serve Afghan humanitarian parolees who arrived through Operation Allies Welcome (OAW).  VAPA’s launch was followed shortly by the launch in June 2022 of the Uniting for Ukraine Support Line (U4USL) which supports Ukrainian humanitarian parolees in navigating resettlement in the United States. Recently, the Biden administration also established a humanitarian parole pathway for Cubans, Haitians, Nicaraguans, and Venezuelans. In an effort to continue and streamline support for newcomers arriving through humanitarian parole, the International Rescue Committee created a new Virtual Resettlement Line (VRL).   

The Virtual Navigator responds to the needs, questions, and requests of clients calling or emailing the Virtual Resettlement Line.  In a timely, efficient and responsive manner, the Virtual Navigator takes calls and emails from potential clients to see if they may qualify for additional services through programs funded by the Office of Refugee Resettlement.  They provide trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Virtual Navigator works closely with clients, colleagues, and external parties to refer callers to the appropriate programs when eligible, and provides light-touch, virtual navigation of resources and support within the caller’s community. 

Major Responsibilities:

Responsibilities include, but are not limited to: 

  • Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC. 
  • Conduct eligibility screenings for callers including parolees, SIVs, and secondary migrant refugees.
  • Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
  • Efficiently and effectively conduct web-based research to locate local resources and referral options for clients. 
  • Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
  • Provide individualized support through resource sharing and referrals specific to the needs of the caller.
  • Conduct referrals using a streamlined referral process established by the IRC’s Virtual Resettlement Program (VRP). 
  • Support the Program Officer, VRL with outreach and communications regarding VRL’s services. 
  • Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

  • Relevant professional experience in the human services field is required; a minimum of 2 years’ experience is strongly preferred.
  • Experience working with refugee and/or immigrant populations along with outreach for community-based organizations strongly preferred.

Demonstrated Skills & Competencies:

  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluency in English and Haitian-Creole are required.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment: 

  • A fully remote working environment.
  • May require occasional weekend and/or evening work based on client needs.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 


Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion:
The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.