IT Intern

IT Intern – Country Focused Role

This role has a strong country focus and is responsible for ensuring compliance with DRC procedures and guidelines. The IT Intern plays a key role in contributing to the development of country strategies, translating them into action plans and supporting day-to-day tasks. The position provides technical support and guidance to country operations, while ensuring the smooth functioning of IT systems and overseeing country-specific IT activities.

Key Responsibilities:

• Support e-mail and internet functionality across the organization.
• Troubleshoot LAN and wireless connection issues.
• Provide hardware and software support.
• Oversee software and network security, ensuring that antivirus systems are up-to-date.
• Conduct preventive maintenance on IT equipment as per the scheduled routine.
• Perform general repairs on IT equipment and peripherals.
• Ensure timely payment of internet and Thuraya bills.
• Reinforce IT policies among users.
• Document network problems and resolutions for future reference.
• Monitor system performance and implement performance tuning as needed.
• Administer domains and manage user email creation.
• Maintain an inventory of all IT equipment and software in use and in storage.

Experience and Technical Competencies:

• At least 1 year of experience in a similar position.
• Advanced proficiency in English.
• Fluency in the local language.
• Experience working in NGOs is preferred.

Languages:

• Excellent Communication skills in English required.
• Knowledge of Arabic is an advantage.

DRC Core Competencies:

• Striving for Excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Engaging relevant parties and encouraging feedback.
• Taking the Lead: Taking ownership and initiative, driving innovation.