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Internship – WHO Academy, Learning & Innovation Department, Learning Technology Unit (HQ/ACD)

Lyon

  • Organization: WHO - World Health Organization
  • Location: Lyon
  • Grade: Internship - Internship
  • Occupational Groups:
    • Public Health and Health Service
    • Education, Learning and Training
    • Information Technology and Computer Science
    • Innovations for Sustainable Development
  • Closing Date: 2024-12-17

OBJECTIVES OF THE PROGRAMME

The WHO Academy is committed to advancing global health by providing high-quality, accessible learning experiences for healthcare professionals, WHO staff, and health stakeholders worldwide. Through its Learning Technology Team, the Academy harnesses innovative digital platforms to deliver impactful, engaging, and scalable learning solutions. By equipping health leaders and practitioners with essential knowledge and skills, we empower them to tackle pressing health challenges and create a healthier, more equitable world.

DESCRIPTION OF DUTIES

Terms of reference

Under the supervision of the Learning Technology Officer, the intern will support various tasks that enhance the functionality, adoption, and user experience of the LXP across WHO Academy programs.

Specific responsibilities include:

  • LXP Support: Assisting with the internal use of the LXP, including supporting course setup, migration, and hosting activities.
  • Technical Unit Support: Providing support and troubleshooting for WHO Technical Units and their external suppliers, including basic LXP training, content integration guidance, and support for engagement tools.
  • Research and Documentation: Conducting web research, collecting data on learning platform best practices, and supporting documentation of LXP use cases and user feedback.
  • Data and Analytics: Assisting in analyzing user data from the LXP to identify engagement trends, usage patterns, and areas for improvement.
  • Event Support: Supporting the organization and coordination of workshops, meetings, or training sessions related to the LXP and digital learning technology.

Learning objectives

The purpose of the WHO Internship Programme is to provide an enriching learning experience for students and recent graduates. The Learning Objectives outlined within each internship vacancy are a key component of the programme.

Within this internship, the intern will:

  • Gain practical experience in supporting a global Learning Experience Platform (LXP) in a large international organization.
  • Understand the goals and objectives of WHO Academy’s Learning Technology and Innovation
  • Develop skills in providing technical support to varied user groups, including assisting in troubleshooting and content integration.
  • Understand the process of user data analysis and reporting within a digital learning environment.
  • Enhance skills in technical documentation, report drafting, and presenting LXP best practices to stakeholders.

DURATION OF INTERNSHIP

24 weeks - tentative start date 17 February 2025

REQUIRED QUALIFICATIONS

Education

Have completed the equivalent of three years of full-time studies in a relevant field, such as Information Technology, Computer Science, Educational Technology, Learning Sciences, or a related field, at a university or equivalent institution. at a university or equivalent institution prior to commencing the assignment; AND be enrolled in a course of study at a university or equivalent institution leading to a formal qualification (applicants who have already graduated may also qualify for consideration provided that they apply to the internship within six months after completion of their formal qualification).

Skills

Core competencies

  • Team work
  • Respecting and promoting individual and cultural differences
  • Communication

All interns should be able to demonstrate the following skills in line with the WHO core competencies:

  • Communicating effectively orally and in writing
  • Showing willingness to learn from mistakes
  • Producing and delivering quality results
  • Working collaboratively with team members

In addition, interns need to be familiar with commonly used computer programmes, such as Word, Excel, PowerPoint. Knowledge of specialized computer programmes, for example, statistical software such as XLStat may be an advantage.

Experience

  • Experience in research and/or in drafting reports
  • Experience with digital learning platforms, especially familiarity with edX or similar Learning Management Systems (LMS), is highly desirable
  • Academic or hands-on experience in supporting digital course setup, platform user support, or troubleshooting
  • Experience in basic data analysis, including compiling usage metrics and learner engagement data, is an advantage
  • Strong organizational skills with experience managing tasks like data collection, document organization, or content formatting.

Languages

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French or intermediate knowledge of other UN language.

FINANCIAL SUPPORT

Interns do not receive a salary. They do however receive a living allowance. The amount of living allowance is different in each duty station. The amount also depends on any other external financial support received by the intern (grant, scholarships, etc.) and whether their permanent residence is in the duty station of the internship. In Lyon, for interns with permanent residence in the duty station, the maximum amount of the allowance provided by WHO is 622 EURO per month. For interns whose permanent residence is outside of the duty station, the maximum amount is 1446 EURO per month. The exact amount of the living allowance will be calculated for each intern, after selection, based on a legal financial disclosure form that the individual will complete. In addition, all interns in Lyon will receive a daily lumpsum amount for meal expenses (10 EURO per working day). WHO also provides all interns with accident and medical insurance coverage.

ADDITIONAL INFORMATION

  • Please note that internships at WHO are very competitive and only a small number of applicants will be accepted every year. Only candidates under serious consideration will be contacted
  • Living abroad is expensive and finding accommodation can be challenging. All intern candidates should be aware of these factors before they consider applying for a WHO Internship.
  • If selected for a WHO Internship, candidates will be required to provide certified copies of proof of enrolment in an eligible course of studies, a completed WHO medical certificate of fitness for work, and the contact details for reference checks.
  • WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link:http://www.whed.net.Some professional certificates may not appear in the WHED and will require individual review.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put theWHO Values Charterinto practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
  • The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
  • Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to: reasonableaccommodation@who.int
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Department of Staff Health and Wellbeing (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.