Senior Protection Case Management Officer

Yangon

Organization: IRC - International Rescue Committee
Location: Yangon
Grade: Junior level - Junior
Occupational Groups:
- Refugee rights and well-being
- Protection Officer (Refugee)
- Project and Programme Management
Closing Date: Closed

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary:TheSeniorProtectionCaseManagementOfficerwillberesponsibleforreviewingprotectioncasesincludingEPAcases alignedwiththeEPASOP,coordinatingwiththefinancedepartmentforfinancialprocessesanddocumentation,the supplychainforprocurementofPWDassistivedevices,theMEALdepartmentfortheEPAdatabase,andother departmentsbasedontheprojectactivitiesunderthesupervisionoftheProtectionCaseManagementSpecialist. She/hewillcloselyworkwiththeProtectionCaseManagementSpecialistforimplementingEPAandCaseManagement activitiesand willreceive technical supportfrom PCMS.

Main Responsibilities:

The majorresponsibilitiesoftheSeniorProtectionCase Management Officerare listed below:

ManagementofCases

ReviewofEPAcasessubmittedbyProtectionOfficers(EPA)fromfieldofficesanddiscusswithProtectionCase Management Specialistona day-to-daybasis.
ProvideinformationtoProtectionOfficers(EPA)whethersubmittedcasesareeligibleornotforfurther processingforcase response.
CloselyworkwithEPAOfficersforEPAcasesubmissioninComcare,casediscussions,provideguidanceforcase assessments, and developaction plansforcaseresponse.
Support Protection Officers(EPA) from fieldofficesforgettingapproval frombudget holders andFinance.
OrganizeregularmeetingswithEPAofficersandproducemeetingnotesandsharestoprotectionmanagers, coordinators, and protection casemanagementspecialists.
Ensure appropriatemonitoring, review, and follow-upof cases, including complete and updated documentation. ▪Closely work withMEAL colleagues for the casemanagement including EPAdatabase and conductPDM.
Conductotherduties as assigned bythesupervisor.

Data management and reporting

ManagetheCasemanagementincludingEPAdatabase,supportingdocuments,PR/PCR,andotherrelated documents,andstoreandupdatethemintheboxbyensuringtheconfidentialityofthebeneficiaries’ information.
CombinethemonthlyEPAtrackerfromallprojectlocationsundereachgrantandshareitwiththeProtection CaseManagement Specialist.
ParticipateinmonthlyEPA,interim,andannualgrantreportingwiththeguidanceofaProtectionCase Management Specialist.
Support the implementation ofM&Etoolsand conduct aPDM satisfaction surveyforEPA activity.

Local-level coordination andrepresentation

CoordinatewithProtectionManagersforsmoothlydeliveringEPA assistance.
Coordinatewith Financeand Supply Chain departments for financialand procurementprocesses asnecessary.

Key WorkingRelationships:

PositionReportsto:Protection Case ManagementSpecialist

OtherInternaland/orexternal contacts:Protectionofficers (EPA),Protection Mangers,ProtectionCoordinator, Protection CaseManagement Specialistand MEAL colleagues.

Minimum Qualifications:

What should you have?

Education:

Bachelor degree in Law, Human Rights, Socialwork, Counseling,Psychologyoranotherrelatedfield.

Work Experience:

Minimum of 4 years of professional experience in social work or working responsibly with vulnerable populations.
Familiarity with case management for persons with mental health issues, disabilities, security concerns and/or serious and ongoing medical conditions is required.

Demonstrated Skillsand Competencies:

Ability to maintain confidentiality, respect, non-discrimination and safetyof beneficiariesat alltimes. Goodcommunication skills.
Excellent interpersonaland problem-solvingskills, creativity and flexibility.
Ability to workautonomously, take initiative and responsiblyescalate issues. Strong team spirit,comfortable in amulti-culturalenvironment.
Flexibility inworkingovertimewhen needed and ability tohandle pressurewell. Goodcomputer skills(Microsoft Word andExcel).

LanguageSkills:

Ability to communicate and writeclearly in English isrequired.

Myanmar nationals with relevant skills sets and proven experience of working at international level are strongly encouraged.

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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

This vacancy is now closed.