Operations Assistant (Security Operations Center)

Background

The United Nations Organizations in Myanmar seek to recruit suitably qualified nationals for the position of Security Operations Assistant (1 post). The Operations Assistant works in close collaboration with the UNDSS Field Security Assistants (FSA), Field Security Coordination Officers (FSCO), and other UN personnel (especially Security Wardens) in providing support on operational matters, such as communication related issues, the tracking of field missions, and providing support to UN Agencies, Funds, and Partners.

Under the supervision of the FSCO/FSA Rakhine, the Security Operations Assistant will be responsible for the day-to-day tracking of UN field missions in Rakhine State. S/he will also broadcast information which could affect operations; keep track of all UN vehicle movements; conduct telephone checks with UN staff as required; report all updates and information to relevant stakeholders; and more specifically with Wardens and Deputy Wardens; and submit reports to the 24/7 UN Security Operations Centre (SOC) in Yangon and other relevant stakeholders as needed.

Duties and Responsibilities

Summary of key functions: 

1. Tracking of UN field missions and movement of personnel on missions 
2. Providing communication and coordination support and advice 
3. Supports knowledge building/sharing 

 

IV. Function / Expected Results

1. Tracking of UN field missions and movement of personnel on missions 

• Record and track movement of UN vehicles and staff during field missions within Rakhine State. 
• Maintain a detailed incident logbook for the daily checks and reports. 
• Conduct telephone checks with UN staff members and wardens when requested to do so. 
• Obtain accurate information for further action about all reported security incidents and other relevant occurrences during field missions, record such information and inform FSCO/FSA/SOC immediately. 
• Conduct post-travel debriefings with teams and submit Daily Tracking Sheets of missions completed to SOC in Yangon and Area West team. 
• Conduct briefings to new arrivals and assist with planning of field missions. 
• Performs other security related tasks assigned by the SA/FSCO/FSA. 
• Contact agency Security Focal Points regarding matters affecting staff security. 

2. Providing communication and coordination support and advice, focusing on the achievement of the following: 

• In coordination with the SA/FSCO/FSA, transmit security information to update UN staff in the field on updated security/emergency situation in the areas where they operate. 
• Act as a liaison and communicate with relevant local Government officials to obtain updated information about a specific area or developing security situation in order to ensure that missions are safe and secure in line with Host Country obligations to UN personnel. 
• Act quickly in the event of an emergency and contact FSCO/FSA, Heads of Agencies and Agency Security Focal Person of concerned Agencies with relevant safety and security information that have potential to impact field missions. 

3.  Supports knowledge building/sharing, focusing on the achievement of the following results: 

• Maintain and update national and international staff lists at the duty station 
• Monitor security situation in areas where field missions have gone/are located and report all incidents to the FSCO/FSA/SOC immediately. 
• Maintain deep knowledge and understanding of geographic conditions of Rakhine State. 
• Shares information with relevant Agency Heads and Focal Persons as and when necessary. 

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization as directed by the FSCO, SA.

Competencies

Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination  Cross-Functional & Technical competencies Thematic Area Name Definition Security Services    Security advice, planning and coordination    Ability to provide guidance on security management, plan and coordinate security activities    Security Services    Security incident management & monitoring    Ability to provide adequate response to security incidents/events    Security Services    Security policy awareness & implementation  Knowledge of security policy concepts and ability to apply to strategic and/or practical situations    Business Management   Knowledge Facilitation    Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas. Knowledge of tools and approaches to stimulate active participation, contribution, and exchange.  Business Management    Communication    Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels  Business Management    Operations Management    Ability to effectively plan  of corporate operations.  Knowledge of relevant concepts and mechanisms. Business Development    Integration within the UN    Knowledge of the UN System and ability to apply this knowledge to strategic and/or practical situations

Required Skills and Experience

Education:

• High School education required to perform the duties of the post.

Experience:

• 3 years’ experience including experience in client facing communication (call-center communications) is required.
• Experience in Humanitarian Organizations or International Organizations is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.