Capacity Development Assistant

Background

UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework. 

The Human Resources Section supports UNV in achieving its mandate, business plan and staff performance  objectives by partnering with senior and line management to meet UNV’s strategic HR requirements, and by designing/implementing services and initiatives to attract, develop, motivate, and retain staff and personnel with the best talents to match UNV’s needs. The Human Resources Section operates within the framework of UNDP’s human resources policies and systems.

The Capacity Development team, as part of the Human Resources Section (HRS), leads the design and delivery of all learning activities for UN Volunteers serving with UN agencies globally. 

UNV provides serving UN Volunteers and staff with access to learning programmes and services which include but are not limited to learning platforms (UNV e-Campus), onboarding portal, UN mandatory courses (online) and UNV e-courses, LinkedIn Learning, Rosetta Stone, Coursera, UNITAR online courses and individual coaching. Workshops and onsite learning programmes on the ground are regularly offered to specific target audiences at the local and regional levels. Depending on business priorities learning programmes focused on strategic initiatives are delivered as well.

Duties and Responsibilities

• Logistical and administrative support to onsite and onsite capacity development, learning and training programmes for UN Volunteers as well as support in recruitment of external trainers and facilitators
• Assist in design and production of the workshops/trainings and provide clarification on UNV learning products 
• Perform user support function, respond to CRM Service desk queries as well as reenrollment process for learning programmes
• Assist in system administration, maintenance, monitoring and reporting on usage of online learning programmes and portals, capture lessons learned and present recommendations for improvement
• Assist in delivery of webinars/trainings, dissemination of related materials and information and in preparation and conduction of evaluation surveys, analysis and qualitative feedback for evaluation reports
• Administrative support to monitor expenditures, gather and review supporting documents for payments, process payments of travel lumpsums for UN Volunteers attending training with UNV
• Support low value procurement of services and purchases of licenses for online tools, assessments, resources and material

Institutional Arrangement

The Capacity Development Assistant reports to the G7 Capacity Development Associate, and will work in close collaboration with the Capacity Development Team and the Volunteer Solutions Section to ensure consistent service delivery.

Competencies

Core

Achieve Results:                       

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:                      

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously:                   

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:                       

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible 

Act with Determination:              

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:                   

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:   

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

 

Cross-Functional & Technical competencies

 

Communication    

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. 
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Knowledge Generation    

• Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need.
• Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. 
• Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Customer Satisfaction/Client Management   

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
• Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. 
• Ability to anticipate client's upcoming needs and concerns.
   

Data literacy    

• Understand the potential as well as the limitations of using data driven innovation.
• Ability to use a mix of data sources (quantitative, qualitative or real- time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.
   

IT Customer Support    

• Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.
   

Required Skills and Experience

Education:

• Completed secondary education;
• Specialized training/courses in learning, capacity development or related fields; 
• University degree is desirable, but not a requirement.

Experience:

• 5 years of work experience in learning, capacity development, event planning/support, and/or administrative support;
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.);                
• Experience in working with online or cloud-based learning solutions or collaboration tools
   

Required Language(s)     

• Fluency in English
  Working knowledge of another official UN Language desirable 

Disclaimer

• Only short-listed applicants will be contacted.
• The successful candidate will hold a UNDP National Personnel Service Agreement contract.
• This post is for local recruitment only. It is open to citizens of Türkiye. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Türkiye are at the expense of the applicant. 

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.