Shelter and Settlement Assistant

Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.

DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.

DRC is currently looking for a Shelter and Settlement Assistant in Sloviansk.

About the job

Coordinate with community representatives to identify the needs for rehabilitation of damaged housing and collect data on other needs.  Organize focus-groups in communities in locations agreed with community representatives to meet with beneficiaries to assess their needs and register them in KOBO. Participate in planning site visits, generating a list of addresses, creating a route.

Your main duties and responsibilities will be:

• Prepare letters of inquiry/response (or any correspondence) to State Authorities, Local Government bodies/representatives and other NGOs.
• Coordinate with community representatives to identify the needs for rehabilitation of damaged housing and collect data on other needs.  Organize focus-groups in communities in locations agreed with community representatives to meet with beneficiaries to assess their needs and register them in KOBO.
• Communicate with beneficiaries - make preliminary arrangements for any meetings with them for evaluation, execution of works, and signing of any documents provided for by the program.
• Provide beneficiaries with all necessary information on the activities of the DRC, conduct explanatory work on the procedure and scope of work, receive feedback and report on the status of the project to the Officer and the head of the department, and respond to complaints and feedback through the complaint and feedback mechanism.
• Prepare and sign agreements with beneficiaries.
• Visit households with Shelter and Settlement Officer for the final check of the work performance and scope. Participate in preparation and signing of Acceptance Acts with the beneficiaries. Monitor the work performance, collect feedback from the beneficiaries.
• Work with documents in the office (assign unique numbers to contracts, transliterate contracts, scan, form a package of documents, sort copies, add to the archive and upload to SharePoint, sort electronic versions in the cloud).
• Finalize and archive documents upon completion of programs for sending to the Country Office.
• Conduct post-monitoring of the beneficiary's compliance with the results of the assistance provided via phone calls.
• Any other duties may be assigned by the Shelter Team Lead related to the achievements of project targets, in coordination with the Shelter and Settlement Manager, and higher managers.

About you

To be successful in this role we expect you to have at least 2 years of experience in humanitarian organizations will be an advantage; in the social sector, construction sector. Moreover, we also expect the following:

Required

• Work experience: Minimum 2 years of relevant experience, preferably with experience in the field of humanitarian response for an international NGO, UN agency, relevant ministry, or local authority.
• Languages: Ukrainian is required.
• Experience in administrative and support tasks.
• Computer literacy: Confident user in Microsoft Office Word, Excel, PowerPoint та Outlook.

Desirable

• University degrees in Civil Engineering, architecture or related topics are preferred.
• Languages: English an asset.
• Preferably professional experience as an engineer/architect involved in construction projects and/or experience in administrative and other support tasks. 
• Skills in GIS software and AutoCAD are an asset.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 3 months probation period, with the possibility of extension based on funding andsatisfactory performance.

Band: I

Designation of Duty Station: Sloviansk, Ukraine

Start date: as soon as possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national; please refer to our website for more details.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Applications sent by email will not be considered.

Closing date for applications: 25 November 2025

We encourage candidates to apply as soon as possible, interviews might be conducted on a rolling basis. DRC reserves the right to select candidate before the vacancy close date once a suitable candidate has been identified.