Client Management and Welfare Assistant

United Nations Development Programme (UNDP), a key UN member since 1945 and active in Iraq since 1976, is dedicated to aiding the country's transition to stability and reform. Aligned with the government's vision, UNDP strives for a resilient Iraq by addressing social, economic, environmental, and political challenges. One of its primary goals is to fortify institutions, ensuring they provide inclusive, evidence-based, and gender-responsive services, with a focus on vulnerable populations. This involves promoting transparent, accountable governance to safeguard the rights of marginalized groups and foster citizen trust in the state.
The Support to Justice Initiatives curbing Corruption and promoting Commercial Dispute Resolution (ACAI) project, part of the governance portfolio, aims to combat corruption and advance commercial dispute resolution in Iraq. It has five key outcomes: refining the legal and strategic framework for anti-corruption, boosting the capabilities of the justice sector to handle corruption cases, strengthening legislation and institutions for commercial dispute resolution, garnering parliamentary support for anti-corruption reforms, and enhancing transparency and public accountability. The Trial Monitoring (TM) Programme, falling under output 2, specifically focuses on monitoring high-level corruption cases in Iraq's specialized courts.

The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates
This United Nations Volunteer (UNV) assignment is part of the UNDP Common Premises (CP) project, and the Client Management and Welfare Assistant will work under the overall guidance and direct supervision of the Client Management and Welfare Specialist.

• Work with the Staff Counselling and Welfare team to make improvements in the working environment and improve the morale and team spirit of UNDP, UN Agencies personnel.
• Develop an annual welfare work plan with clearly defined projects and activities.
• Develop an annual welfare budget that reflects the annual work plan and project annual income from contractors.
• Arrange for quarterly meetings of the Welfare and Recreation Committee.
• Identify contractual arrangements required to support personnel welfare, particularly the provision of catering services and managing the performance of these contracts following implementation by the Procurement Unit.
• Support in the management of funds generated from contractors' contributions to UNDP and allocate/utilize in accordance with guidance from the Welfare Committee.
• Devise, plan, and execute welfare and recreational activities and events.
• Actively participate and encourage staff participation in such events and activities.
• Creatively develop new ideas and plan for welfare and recreational activities to ensure that activities respect local culture/traditions.
• Conduct activities in a manner that maximizes the safety and well-being of all personnel, as well as taking into consideration the special needs of all personnel.
• Develop partnerships with various individuals and groups within the UN Agencies, Funds, and Programs, to identify the areas of mutual interest on welfare and recreation.
• Identify and encourage individuals to volunteer through contributing to specific welfare and recreational initiatives, create various welfare and recreation support/working groups, sports teams/clubs to facilitate events and activities.