Welcome Supervisor

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this

Purpose

The Welcome Supervisor coordinates the activities of the Welcome department in regional delegations or hubs, or in very large delegations, ensuring that Welcome arrangements, including pick-up/drop off of ICRC staff and guests, travel plans, visas, permits, official registration and accommodation, are organized smoothly.

Reports to (role)

• Finance & Administration Manager

Accountabilities & functional responsibilities

• Supervises and coordinates the activities of the Welcome department.
• Accommodation Management: Coordinates internally and externally all travel arrangements including Visa, tickets, pickups and accommodation.
• Negotiate competitive rates with hotels on behalf of the organization and facilitate tendering processes.
• Interacts with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits, registration, etc.
• Ensures communication between ICRC offices, sub-delegations, delegations and/or headquarters regarding staff travel and with participants at events/seminars.
• Ensures all appropriate databases are kept up to date on staff members, missions and other travel, document validity, residences, and any other relevant information.
• Organizing Seminars, meetings and other events for ICRC departments with negotiation of prices and best quality of service.
• Monitoring and tracking the invoices related to the tasks in compliance with the organization’s policy.
• Negotiates tenders, deals, prices and discounts with service providers.
• Supervises, coaches and provides guidance to Welcome department staff (3-5 staff under direct supervision), in agreement with the Administration.
• Ensure monthly statistics and weekly reports for the tasks, with daily updates and attentive follow up.

Desired profile and skills

• Strongly motivated by humanitarian work
• Able to work under pressure in a potentially dangerous environment
• Ability to problem solve quickly and prioritize daily tasks according to their importance.
• Attentive to details with high sense of confidentiality and integrity.
• Good presentation and analytical skills.
• High degree of flexibility and responsiveness.
• High follow up skills and commitment.

Certifications / Education required

• University degree or equivalent higher-education degree in Administration, travel industry, tourism, or similar field.
• Fluent command of spoken and written English and Arabic.
• Computer proficiency and ability to run specific software.       

Professional experience required

• 6 years' experience in the same field of activity.

What we offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance.
• In-house training opportunities for personal development.

Additional information

• Type of role: National Staff
• Working rate: 100%
• Location: Port Sudan
• Type of contract: Fix-term contract (Extendable)
• Length of assignment: Six months (Extendable)
• Application deadline: 24 November 2025
• Desired starting date: January 2025