Content Development Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC is seeking a Content Development Coordinator under the direct supervision of the Information and Referral Service Manager and will support the Washington Virtual Immigrant Resource Center (WVIRC). The Content Development Coordinator will be responsible for development, management, and dissemination of quality, verified, and relevant client-facing information. The position is integral within the WVIRC team and will work closely with Information Specialists in publishing content through digital and other diverse channels based on need and responding to clients’ information needs. 

Major Responsibilities: 

●    Ensure content is accurate, complete, easy to understand and engaging
●    Collaborate on, edit written and multimedia content built by WVIRC team 
●    Define, implement, and monitor digital advertising campaigns
●    Publish relevant and appropriate content on the WVIRC digital platforms
●    Monitor traffic and other feedback emanating from WVIRC platform
●    Contribute to the communication strategy in collaboration with the Information & Referral Services Manager
●    Use the translation-management software and other tools to prepare content for publication
●    Continuously ensure that the editorial content is up to date
●    Review and track metrics to adapt messaging and resources, based on the engagement of users and the feedback provided by those who visit our website and social media sites 
●    Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy
●    Work with Information Technology team to resolve technical issues across platforms
●    Contribute to drafting reports on WVIRC content 

Staff Support 
    Provide technical guidance for clear and accessible information provision to Information & Referral Specialists
 
Key Working Relationships: 

Other Internal and/or external contacts: WVIRC team (Manager, Specialists), IRC Asylum & Protection Technical Unit, WAMASSP, other IRC WA teams, State Agencies and local stakeholders

Success Factors
The ideal Content Development Coordinator is extremely proactive, detail-oriented and organized. They value accurate and error-free reporting. They are self-directed and reliably complete tasks. They are diplomatic and able to work with a range of peers to gather and verify information. They are tech- and social media-savvy and quick to learn new tools. 

Job Requirements: 

●    BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field.
●    Minium 2+ years of reporting, writing, and editing experience, including for online platforms and social media  
●    Good understanding of the digital landscape, social media platforms and what makes digital content work.
●    Knowledge of graphic design software and photo editing.
●    Knowledge of SEO best practices and experience using CMS.
●    Knowledge of immigration and refugee issues; previous work experience in the immigration field desired. 
●    Exceptional writing, editing, and proofreading skills with a keen eye for detail.
●    Excellent communication and collaboration skills.
●    Strong interpersonal skills and high emotional intelligence.
●    Ability to work independently with remote management.
●    Fluency in English required, proficiency in Spanish required
•    Demonstrated ability to work cross-culturally with empathy, humility, and confidentiality. 
 

Compensation: (Pay Range: $29.00 - $36.00) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.