Business Support Assistant - CFM (SC3)

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT & JOB PURPOSE:

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency dedicated to combating hunger globally, aiming for Zero Hunger. WFP ensures that no child goes to bed hungry and that the poorest, particularly women and children, can access nutritious food. In emergencies, WFP delivers food to those affected by disasters, conflicts, and epidemics, saving lives. Post-emergency, WFP helps communities rebuild. Annually, WFP provides food assistance to over 100 million people in 83 countries, leveraging its global reach and local expertise.

WFP re-committed to Accountability to Affected Populations (AAP) in 2017, ensuring systematic engagement with those affected by food insecurity to meet their needs. This includes considering and being accountable to those affected, especially those facing participation barriers. The Business Support Assistant for Gender and Protection will focus on AAP and disability inclusion, supporting adjustments and innovations to tailor AAP approaches to diverse contexts and populations while supporting community feedback mechanism as a major component and will be reporting to the Programme Policy officer Gender and Protection and will be based in Colombo Sri Lanka with travel to support district programming.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Will be responsible for receiving, logging, and managing complaints and feedback through defined channels, ensuring compliance with protocols, with special reference to data protection and seeking necessary guidance from the Programme Policy Officer – Gender and Protection.

• Translate cases, assign them to relevant staff, review follow-up actions, and prepare information directories and FAQs.

• Developing sensitization documents, translation work, proofreading of documents related to programmes

• Supporting various business operations including travel arrangements, event support, and maintaining office records

• Supporting overall cross cutting mainstreaming activities led by the gender and protection teams

• Supporting the team to conduct monitoring of programmes and ensure all targets are achieved.

• Engaging in supporting with wider organizational programmes

• Any other responsibilities assigned by the supervisor.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education: Completion of secondary school education.

Experience: Three or more years of experience in general administrative work.

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners.

• Knowledge of standardized business support work routines and methods.

• Knowledge of standard office software packages, e.g. Microsoft word.

• Uses tact and courtesy to give and receive information with a variety of individuals.

• Good attention to detail to identify data discrepancies.

• Ability to work to deadlines and follow clear instructions.

Language:    

• Fluency (level C) in English language, Sinhala, and Tamil

Position Title: Business Support Assistant - CFM

Contract Type: Service Contract (SC3)

Contract Duration: 01 Year

Duty Station: Colombo, Sri Lanka

Nationality: Sri Lankans only

Date of Publication: 09.12.2025

Deadline of Application: 23.12.2025

This vacancy announcement is for Sri Lankan Nationals only.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.