Consultancy on Digitalization Assessment on Foreigners

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

The International Organization for Migration (IOM) is implementing the project “Enhance migration governance through evidence-based programming and strengthening capacities of authorities in Kosovo[1]”, funded by the Swiss Confederation/State Secretariat for Migration (SEM).

The overall objective of the project is to strengthen migration governance in Kosovo through an evidence-based and holistic approach, while maximizing migration’s contribution to sustainable development outcomes. The project focuses on enhancing institutional capacities, improving migration data systems, strengthening admission and case management processes, and supporting awareness-raising and diaspora engagement initiatives.

Within this framework, IOM has been supporting the Kosovo Border Police in strengthening its operational and technological capacities through the development of a Biometric Identification System (BIS). Initial progress has been achieved in defining system architecture, improving biometric enrolment processes, enhancing system performance, and establishing early interoperability foundations. However, further development is required to ensure full operationalization, scalability, and integration with other relevant institutional systems. This includes expanding analytical and reporting capabilities, improving biometric matching performance, strengthening secure data exchange, and introducing additional modules such as the Hotel Guest Management Module, as well as integration with key platforms such as BMS and KPIS.

In parallel, the Department for Citizenship, Asylum and Migration (DCAM) has made significant progress in strengthening its digital infrastructure, including improvements to its central database system, which has enhanced data reliability, security, and inter-institutional coordination. Despite these advancements, key migration services—particularly those related to residence permits within the Division for Foreigners—remain partially digitalized, with continued reliance on fragmented and paper-based processes.

To address these gaps, there is a need to advance the digital transformation of migration services through the development of an integrated, end-to-end case management system. This system should enable online applications, electronic document management, case tracking, and standardized decision-making processes, while ensuring secure data handling and interoperability across institutions.

Given the strategic importance of these interventions and their inclusion in the second phase of the project, IOM will initiate a preparatory phase focused on a comprehensive technical assessment and feasibility analysis. This will provide a clear baseline of existing systems, infrastructure, and processes, and inform future system development and digitalization efforts.

Responsibilities

Qualifications

Required Qualifications and Experience

Education

• Minimum M.A degree in Computer Science, Computer Engineering, Information System or related fields from an accredited academic institution. A PHD degree is highly preferable in relevant fields.

• Certification in databases and / or programming/ software development will be an added advantage.

Experience

• At least 15 years of relevant work experience in IT, respectively Databases, Database Development and Application Administration, System Analysis and Design for IT project implementation, Digitalization process and performance of similar tasks, in public institutions is required;

• Minimum 5 years of experience in preparing Terms of Reference (TOR) for complex projects;

• Experience with Data Integration and System Integration with relevant public institutions;

• Experience with Project Management (Project must have been related with software and integration); 

• Experience with Biometric Equipment and Biometric Enrolment Processes;

• Experience in the field of migration governance, data management or diaspora engagement is highly desirable;

• Familiarity with the Directorate for Migration and Foreigners, Department for Borders policies and priorities, particularly of Directorate for Migration and Foreigners, Department for Borders and with Ministry of Internal Affairs;

• Proven in-depth knowledge and analytical skills for understanding of the complex data and computer systems, in identifying inefficiencies, analysing weaknesses or security threats of the IT systems; 

• Experience in police work is desirable, with particular emphasis on the creation and 

  maintenance of border police databases, regarding the issues of migration and foreigners.

Skills

• Excellent communication and presentation skills;

• Personal commitment, efficiency, flexibility, drive for results, respect for diversity, creative thinking;

• Advanced analytical skills and commitment to detail;

• Ability to take initiative, identify gaps and propose solutions;

• Ability to work as part of a team as well as on own initiative;

• Cultural sensitivity and ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;

• Excellent time management skills;

• Strong organizational skills, with the ability to multitask, prioritize effectively, and meet deadlines;

• Computer literacy, including proficiency in Microsoft Office suite and other relevant software tools.

Languages

• Proficiency in English and Albanian languages, both written and spoken.

• Knowledge of additional languages will be considered an advantage.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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