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Case Management Coordinator (Cambodian Settlement Program)

Phnom Penh


Classification : Professional Staff, Grade P2

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Reference Code: VN2015/74(P)-EXT

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM has a proactive recruitment policy to increase the representation of nationals of non- represented member states. Qualified applicants from the following countries will be favourably considered:

Angola, Antigua and Barbuda, Bahamas, Belize, Benin, Botswana, Cambodia, Cape Verde, Czech Republic, Comoros, Djibouti, El Salvador, Gabon, Gambia, Guinea, Guyana, Holy See, Iceland, Israel, Lesotho, Libya, Lithuania, Luxembourg, Maldives, Malta, Marshall Islands, Montenegro, Micronesia, Mongolia, Namibia, Nauru, Norway, Papua New Guinea, Paraguay, Republic of Congo, Saint Vincent and the Grenadines, Samoa, Seychelles, Somalia, Suriname, Swaziland, Tanzania, Timor Leste, Trinidad and Tobago, Vanuatu, Venezuela, Vietnam, Yemen

Applications from qualified female candidates are especially encouraged.


On 26 September 2014, the governments of the Commonwealth of Australia and the Kingdom of Cambodia signed the Memorandum of Understanding between the Government of the Kingdom of Cambodia and the Government of Australia relating to the Settlement of Refugees in Cambodia as well as Operational Guidelines for the Implementation of the Memorandum of Understanding on Settlement of Refugees in Cambodia. The MoU provides that people determined to be refugees by the government of the Republic of Nauru may apply to permanently settle in Cambodia.

IOM has agreed to be the settlement services provider should refugees chose to settle in Cambodia. The objective of the Cambodian Refugee Settlement (CRS) Programme is to assist in the successful settlement of refugees to Cambodia while at the same time enhancing the capacity of the Government of Cambodia (GoC) and civil society to settle refugees in Cambodia.

The two primary outcomes of this program are: (1) refugees settled into the local Cambodian community; and (2) enhanced capacity of the government and civil society to deliver settlement services for refugees.


Under the overall supervision of the Project Manager (Cambodian Refugee Settlement Programme) and the direct supervision of the Settlement Services Coordinator, the successful candidate will be responsible for contributing to the development and implementation of a case management model and coordination of training, capacity-building, and service delivery.

\*Core Functions / Responsibilities:*****

  1. Assist in the development and implementation of a case management service model for refugees, encompassing:
  2. On-arrival reception and assistance, orientation, case management services, referral to services, short- and long-term accommodation, cultural and social orientation, income support, health services, education services, language training, employment services, community networks, security services, and ongoing case monitoring and evaluation.
  3. A strengths-based approach to case management which includes initial needs assessments, case management planning, ongoing needs assessments, and case management review.
  4. Capacity-building in case management to local staff and local stakeholders/service providers.
  5. Work collaboratively and strategically with the CRS team (including health, housing, employment, and education staff) to promote empowerment, autonomy, and self-sufficiency for refugees.
  6. Develop strong, collaborative working relationships with key service providers, stakeholders, local government, and community.
  7. Build capacity of local staff and local stakeholders/service providers in the following areas:
  8. Cross-cultural communication with refugees, interpreters, and international stakeholders, including UNHCR and Australian government officials.
  9. Education of refugee issues.
  10. Cultural awareness of refugee issues, including reasons for fleeing their countries of origin, and durable solutions.
  11. Actively provide direct support, empowerment, and supervision for local staff. Identify areas for development and provide or coordinate training. Establish self-care plans for staff.
  12. Ensure that settlement assistance fits refugees’ needs and is within the allocated budget as set by the programme.
  13. Prepare and submit case management plans for each beneficiary on a regular basis to the Settlement Services Coordinator.
  14. Ensure appropriate data management of beneficiaries, in line with IOM rules and procedures.
  15. Monitor beneficiaries in accordance with IOM SOPs on provision of settlement assistance to refugees.
  16. Contribute to the preparation of reports needed internally in IOM or by the donor. Prepare statistics, reports, and analyses as requested.
  17. Undertake duty travels as required.
  18. Perform such other duties as may be assigned.

\*Required Competencies*****


  • Takes responsibility and manages constructive criticism;
  • Works effectively with all clients and stakeholders;
  • Promotes continuous learning; communicates clearly;
  • Takes initiative and drives high levels of performance management;
  • Plans work, anticipates risks, and sets goals within area of responsibility;
  • Displays mastery of subject matter;
  • Contributes to a collegial team environment;
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;
  • Displays awareness of relevant technological solutions;
  • Works with internal and external stakeholders to meet resource needs of IOM.


  • Effectively applies knowledge of migration issues within organizational context;
  • Correctly frames migration issues within their regional, global, and political context.

\*Required Qualifications and Experience*****


  • Master’s degree in Social Work, psychology, social sciences or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.


  • Experience in programme management and development, case management, and case creation;
  • Experience working in the humanitarian field and providing direct assistance to vulnerable populations;
  • Knowledge of programme implementation and familiarity with IOM/UN administrative, financial, and business rules and practices;
  • Excellent computer skills and proficiency in spreadsheet and database applications.


Fluency in English is required. Working knowledge of Farsi, Arabic, Dari, Pashto, Tamil or Rohingyan is an advantage.

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment

system, by September 24, 2015 at the latest, referring to this advertisement.

For further information, please refer to:

In order for an application to be considered valid, IOM only accepts online profiles duly filled in and submitted with a cover letter not more than one page specifying the motivation for


Only shortlisted candidates will be contacted. You can track the progress of your application in your personal application page in the IOM e-recruitment system.

Posting period:

From 10.09.2015 to 24.09.2015

Requisition: VN 2015/74 (P) - Case Management Coordinator (Cambodian Settlement Program) (P2) - Phnom Penh, Cambodia (54668780) Released

Posting: VN 2015/74 (P) - Case Management Coordinator (Cambodian Settlement Program) (P2) - Phnom Penh, Cambodia (54668783) Released

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: IOM - International Organization for Migration
  • Location: Phnom Penh
  • Grade: Mid level
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2015-09-24

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