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15-1000: Psychological Support Manager

Antioch | Ankara

Essential Job Duties/Scope of Work:


The Psychosocial Support Program Manager will manage the provision of mental health and psychosocial support (MHPSS) services, to displaced Syrian populations. Special focus will be given to those experiencing emotional distress and mental health conditions that impair functioning, and working with survivors of gender based violence. Additional vulnerable groups include including persons with disabilities, survivors of torture, single/ widowed women and children. The Psychosocial Support Program Manager will be responsible for mentoring and building the capacity of the National Mental Health and Psychosocial Support Manager (their national counterpart), with the ultimate aim of nationalizing the program.


MHPSS Program Management- Build the capacity of the National MHPSS Manager to:

•Conduct MHPSS needs assessments among the affected populations, in line with IASC guidelines and WHO/UNHCR MHPSS assessment toolkit.

•Support the development of MHPSS programming, including relevant program materials and tools.

•Manage MHPSS staff – mainly program officers and assistants, and closely liaise with the National Psychiatrists and Psychosocial Workers.

•Support PSWs to provide MHPSS and GBV case management to vulnerable individuals and families and complete appropriate case documentation, in coordination with Psychiatrists and GBV Program Officers.

•Support PSWs to identify appropriate topics and conduct group sessions and community-based activities in coordination with the Child Protection and GBV/Women Engagement teams.

•Support the development of referral pathways internal to organization and with external service providers to strengthen links to available services for MHPSS and GBV survivors more generally, including regularly updating service directories/mappings.

•Engage community leaders, community-based organizations, and other service providers in supporting beneficiaries to access MHPSS services.

•Support the National MHPSS Manager and PSW TLs to develop appropriate IEC materials on MHPSS, to build awareness of services and for mental health promotion activities.

•Support National MHPSS Manager and Psychiatrists with the recruitment of new staff and program start-up in new sites as necessary.

•Support with team-building, performance review and professional development of staff.

•Participate in site-specific Coordination Platforms (both MHPSS and non-MHPSS) for sharing information, contributing to strengthened collaboration with partners, referral mechanisms, and advocacy for best practices and IASC MHPSS guidelines.

Program Monitoring, Capacity-Building & Coordination

•Provide continual technical support and mentoring to the MHPSS National Manager and monitoring of MHPSS program activities to ensure quality standards for MHPSS and GBV case management.

•Train PSWs and other MHPSS staff on MHPSS case management, Psychological First Aid (PFA), and other relevant trainings as needed, and ensure their training on mhGAP and Guiding Principles on GBV in Humanitarian Settings.

•Train National MHPSS Manager and other Program Staff on project management and human and financial resource management.

•Prepare and implement a Training of Trainers (ToT) program on PFA and other relevant topics and support national trainers to roll out trainings.

•Ensure the National MHPSS Manager encourages participation from beneficiaries in program development, implementation, and evaluation and feedback mechanisms for accountability.

•Encourage the National MHPSS Manger to work closely with MHPSS Program Officers and support departments for program administration and the logistical implementation of activities in program sites.

•Coordinate regularly with other teams within the Health, Rehabilitation and Protection department for comprehensive services.

•Participate in interagency coordination mechanisms for the provision of MHPSS services, sharing of relevant information, advocacy on key messages, and development of sector strategy.

•Support the development of appropriate M&E tools, including the use of IMC standardized tools as possible, and the collection of program data from program sites on a weekly basis.

Reporting – Build the National staff counterpart to:

•Ensure disaggregated and cumulative tracking of clients/beneficiaries and documentation of all activities and outcomes.

•Participate in preparation of internal and external reports, including submission of weekly and donor reports to MHPSS Coordinator.

•Maintain program files and documentation as per program management minimum standards, including maintaining the confidentiality and security of MHPSS and GBV client data.

•Ensure programming is on track to meet objectives; reporting daily on important issues that are cross-cutting

•Other tasks as necessary.


The PSS Program Manager reports directly to the MHPSS Coordinator, and receives additional technical support from IMC’s global and regional Mental Health and Psychosocial Advisor.


•The qualified candidate will be a mental health professional with MA/S or equivalent in social science – psychology, clinical social work or sociology – with knowledge of human rights, international development, public health, or other relevant field;

•Knowledgeable in and has used the IASC MHPSS and GBV guidelines and best practices as part of previous work experience.

•Minimum of 5 years (of which at least 3 years in the field) of professional experience in humanitarian work, and substantial experience in MHPSS, including in emergencies and conflict settings with refugees and IDPs.

•Demonstrable technical expertise in the assessment, design and delivery of responses to pre-existing and emergency induced MHPSS needs.

•Training and mentoring experience required; capacity and proven track record in national staff and partner training and capacity-building, including support of national counterparts on the track to management level;

•Knowledge of MHPSS Case Management and integration of Mental Health into Primary Health Care approaches.

•Experience in team-building and engagement with communities; familiarity with needs-based participatory approach.

•Strong human and resource management, organizational and supervisory skills.

•Strong interpersonal skills and the ability to work within different cultural environments.

•Ability to work within a team structure or in isolation, flexible, and can cope with stressful workload and working with limited resources.

•Ability to travel on short notice to project sites by car or air.

•Experience in working in the Middle East is a plus.

•English language proficiency is required and knowledge of Arabic and/or Turkish languages is an advantage.

To officially begin the application process, qualified candidates please go to our career page , noting where you noticed the position you are applying for and complete the online employment application form.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: IMC - International Medical Corps
  • Location: Antioch | Ankara
  • Grade: Mid/Senior
  • Occupational Groups:
    • Monitoring and Evaluation
    • Management, Administration and Finance
  • Closing Date: 2015-11-20

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