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Save the Children is the world's leading independent organisation for children. We work in 120 countries. We save children's lives; we fight for their rights; we help them fulfil their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

We have over two million supporters worldwide and raised 1.9 billion dollars last year to reach more children than ever before, through programmes in health, nutrition, education, protection and child rights, also in times of humanitarian crises.

Following a major transition, our international programmes are now delivered through a merged operation with c15,000 staff, managed through seven regional hubs and reporting to a relatively small, central office. We're changing to become more efficient, more aligned, a better partner, a stronger advocate, a magnet for world-class people and relevant for the 21st century.

Contract length: 2 years

The role The Manager of Program Development and Quality shares in the overall responsibility for the direction and coordination of the Country Office program. As a member of the Senior Management Team (SMT) in Rwanda, the Manager of Program Development and Quality is responsible for overseeing the development of high quality, innovative programs that deliver immediate and lasting change for children and monitoring the quality of the implementation of those programs. Provide technical assistance and appropriate monitoring and evaluation in emergency responses. The Manager of Program Development and Quality also provides leadership to ensure excellence in serving members and their donors, in both emergency and development contexts. The Manager of Program Development and Quality will lead also 1 technical area.


As a member of the Senior Management Team, contribute to: * Leadership of the Rwanda Country Office * Support the development of an organisational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our members and donors * Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to programme needs * Help establish, maintain, and improve active and regular working relationships with: host government authorities, partner agencies including humanitarian and development donors, and local and international NGOs * Ensure Rwanda Country Office complies with all Save the Children Management Operating Standards and Standard Operating Procedures * Ensure that all required support is provided promptly, at scale and in line with the rules and principles during emergencies, working closely with the Regional Office

Strategic Planning * Provide strategic vision and direction to the Save the Children Rwanda program * Take a lead role in developing program strategies and annual plans ensuring coordination of all technical input to country strategy, proposals and reports * Take lead in conceptualizing and designing cost effective, innovative and high quality programs to serve difficult to reach children * Ensure that programs are relevant to children in Rwanda and to the global program and advocacy objectives of the Save the Children members

Program Design and Technical Assistance * Ensure that the Rwanda Country Office has a first class, multi-sectoral and dual mandate program reflecting all priority technical and sector aspects of the Save the Children global strategy * Ensure the design and development of child focused emergency and development programs of a high quality that contribute to the Country Office's strategies and plans, informed by child participation where possible, working together with Manager of Program Operations * Support the Manager of Program Operations in the implementation and monitoring of all longer term technical goals, objectives and policies * Ensure that the different technical sectors of the Country Office are coordinated, integrated and support each other to optimize programs and projects * Ensure that technical advisors provide input into proposals and proactively and regularly communicate planned requirements for program design and implementation to relevant CO departments/functions * Support the Manager of Program Operations in ensuring adequate resources are secured for program activities from both grants and the private funds of Save the Children members, including identifying strategic leads and concepts * Ensure that all sectors apply a risk lens to program design and implementation in line with the Save the Children policy on Disaster Risk Reduction * Ensure appropriate levels of technical assistance and capacity building is provided to partners * Ensure excellent coordination and cooperation with incoming technical advisors as well as surge teams during emergencies * Lead in technical area of the CO.

Member Service Leadership * Develop and maintain good relations with members during the transition period and beyond * Work with the Senior Management Team to build a culture of Member Service throughout the Country Office and ensure that all staff are held accountable for Member Service * Be the first point of contact for members on country specific issues, ensuring that the country is appropriately represented to members * Work with members and Country Office staff to ensure appropriate resourcing and timely delivery of agreed deliverables * Implement robust Member Service standards, processes and procedures to enable consistent, excellent standards of Member Service by International Programs * Work with Manager Programme Operations to ensure appropriate and adequate emergency Member Service procedures are detailed in the Country Office Emergency Preparedness Plan in order to enable rapid scale up

Assessment, Monitoring and Evaluation * Maintain a robust M&E system to measure achievement and progress toward program goals and results * Measure achievement and progress toward program goals and results through the M&E system in coordination with Manager of Program Operations * Lead on internal and external program/project evaluations as necessary and ensure the execution of baseline, periodic, and final evaluations as necessary in coordination with Manager of Program Operations

Advocacy * Lead the development of an advocacy strategy for the Rwanda Country Office. * Identify key opportunities and events for Save the Children Rwanda to position itself as the leading organisation for children's issues in Rwanda * Ensure that Save the Children receives national recognition for achieving proven and innovative national impact from well-managed child development programs and emergency response * Oversee thematic Managers and other program staff in their work, including development of a plan for achieving their priority advocacy objectives in both an emergency and development context. This should include guidelines on the meaningful and safe participation of children in advocacy

Partner Management * Ensure that every partnership is formed in the context of the Theory of Change and is designed and managed so that the partnership furthers achievement of Save the Children's global strategy and strengthens local and national capacity to deliver for children * Analyze potential partners using documented selection methods and ensure that all partners comply with Save the Children and donor requirements and regulations in coordination with Manager of Program Operations * Ensure that the Rwanda Country Office engages in mutual assessment, feedback and learning with partners and assist partners to engage in knowledge building and advocacy * Oversee program implementation of existing partners and ensure appropriate partners are engaged in emergency preparedness activities

Innovation * Oversee Save the Children Rwanda's operational research programs, deliver existing projects and develop new ones. Ensure the publication of results * Spread information relating to the outcome of research projects widely and - in particular - to the Government and to other humanitarian and development actors * Identify and test/implement opportunities for investing in innovative approaches, e.g. testing and rolling out innovations from other SCI Country Offices, stakeholders etc

Knowledge Management * Ensure learning by the country program from relevant best practice and assess performance regularly against agreed program objectives and indicators * Ensure learning by the country program from relevant best practice internally and externally both nationally and globally and make learning from Rwanda available for other programs. * Engage in relevant national and global networks * Ensure establishment and operation of an online system that will enable SC staff to access a centralized data and information system and ensure the setting up and maintenance of a resource library

Resource Mobilisation * Oversee the development and implementation of Save the Children in Rwanda's fundraising strategy * Work with other teams to maintain a good overview of Country Office's plans and funding gaps * Identify and nurture possible funding sources * Identify and respond to requests for proposals from members and other funding sources * Work with the Program Operations team to proactively develop concept notes for new funding possibilities

Communications * Liaise and maintain contact with members and implement communication activities including facilitating media visits and working within incoming media & communications surge support during emergencies * Ensure that the branding and communication guidelines of Save the Children are uniformly and consistently followed across the Rwanda Country Office * Proactively develop a high profile for Save the Children in Rwanda (within Rwanda and beyond) through the production of high quality, well researched, and well written products (in a variety of mediums) reflective of the dual mandate portfolio, responding quickly and appropriately to external requests for information, especially in emergencies * Develop and deliver a clear and effective system for internal communications including the dissemination of newsletters and other documents and publications for internal stakeholders including being able to scale up the delivery of robust communications material during emergencies per the Rules and Principles and requests from Members and Save the Children International

Staff Management, Mentorship, and Development - Program Development and Quality * Ensure appropriate staffing within Program Development and Quality * Ensure that all staff understand and are able to perform their role in an emergency * Manage Program Development and Quality team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly * Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff * Incorporate staff development strategies and Performance Management Systems into team building process. Establish result based system and follow up * Oversee that all technical sector staff proactively build and maintain technical skills and competencies required for leading and/or advising first class programs - both development and emergency programs * Manage the performance of all staff in the Program Development and Quality work area through: o Effective use of the Performance Management System including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations; o Coaching, mentoring and other developmental opportunities; o Recognition and rewards for outstanding performance; o Documentation of performance that is less than satisfactory, with appropriate performance improvements/ work plans.

Qualifications and experience

  • Recommended a minimum of 5 years management experience in a corporate or an NGO environment, including experience directing the developing and implementing programs for children in both emergency and development contexts, preferably with solid experience in more than one of the Save the Children priority sectors: education, protection, rights governance, HIV/AIDs, health and nutrition, and emergencies
  • Recognized leadership role in relevant technical areas at both field and country level
  • Masters degree in Social Sciences, in an area of social development
  • A general appreciation of the issues concerning the NGO sector, both development and humanitarian issues, with an in-depth knowledge in communications, marketing and/or fundraising
  • Demonstrable track record of leading change which has led to significant results for the organisation and their stakeholders
  • Highly developed interpersonal and communication skills including influencing, negotiation and coaching
  • Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
  • Experience of building personal networks, resulting in securing significant new opportunities for the organisation
  • Previous experience of managing and developing a high performance team and the ability to lead, motivate and develop others
  • Solid experience of developing and managing monitoring and learning systems
  • Good analytical skills. Effective negotiator, with the ability to positively influence cross departmental and cross sector working
  • Credibility to lobby, influence and represent Save the Children at all levels
  • Resource management, training , capacity building, coaching, and mentoring skills
  • Ability and willingness to dramatically change work practices and hours, and work with incoming teams, in emergencies
  • Commitment to and understanding of Save the Children's aims, values and principles including rights-based approaches
  • Fluency in written and spoken English

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

To see a full a job description, please visit our website at

Please apply in English using your CV and covering letter as a single document, including your salary expectations for this role.

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  • Organization: Save the Children
  • Location: Kigali
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Development Cooperation and Sustainable Development Goals
    • Development Cooperation and Sustainable Development Goals
    • Operations and Administrations
    • Project and Programme Management
  • Closing Date: 2015-11-18

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