Conflict Management Consultancy



The consultancy will take place within 1st April to 30th June 2016, and the actual number of days worked will be determined by the consultant as to how long it would take to complete the assignment.


Consultant will work from home and he/she will be required to travel to Copenhagen, Denmark to conduct training programmes. Travel and Daily Subsistence Allowance will be paid as applicable.


1 April 2016


Chief HRC, Rudolf Messinger, UNICEF Supply Division, Copenhagen, Denmark


Follow-up to Global Staff Survey (survey administered to all staff in UNICEF) has been a priority for Supply Division management for the past months to address concerns that came out of the survey. In early 2015, Supply Division had extensive consultations within the Division on the follow-up of the Global Staff Survey results. Based on a careful analysis of the GSS report, a reflection on staff comments as well as consultations with management, it was agreed that Supply Division will organize a capacity development programme for staff in the areas of conflict management in the workplace and how to conduct difficult conversations.


The key objective of this consultancy assignment is to support building the capacity of the Supply Division staff on how to conduct difficult conversations and managing workplace related conflicts


The assignment will entail conducting interviews of randomly selected staff members to understand better the magnitude of the issues related to conflict management and difficult conversations in Supply Division. Based on the findings and themes that emerged, the consultant will develop a basic practical reference material which can be easily used by staff to guide them on how to deal with workplace conflicts, and how to conduct difficult conversations. The consultant will conduct a half-day guidance session for mangers on conflict prevention & resolution as well as a half day guidance session to all staff on conducting difficult conversations. In addition, a two day train the trainer programme, will be conducted for selected staff on managing conflicts and conducting difficult conversations to build internal to organize and deliver similar training programmes as needed in the future.


  • Design and deliver the following training programmes:

-Half a day workshop for managers on managing workplace conflicts and conducting difficult conversations;

-Half a day workshop for staff on managing workplace conflict;

-Two day TOT on managing workplace conflicts and difficult conversations for staff to enable Supply Division build internal capacity to roll out this learning across the division.

  • Develop a training booklet for SD staff which will be used as reference material for managing workplace related conflicts and conduct difficult conversations between supervisors and supervisees and between peers;

  • Develop a training manual for TOT on managing workplace conflicts and difficult conversations for staff



  • Advanced University degree in social sciences, conflict management, human resources or other related field is required.

  • Additional relevant professional training in conflict resolution would be an asset.

Work Experience:

  • A minimum of 15 years of relevant professional experience in designing and developing capacity development programme.
  • Extensive experience in developing and delivering various learning packages for the NGOS/UN or private sector companies,
  • Excellent technical skills in facilitation and designing training modules;
  • Hands on experience in managing and delivering conflict resolutions in the workplace for diverse team.


Core values:

  • Commitment

  • Diversity and Inclusion

  • Integrity

Core competencies:

  • Communication

  • Drive for Results

  • Working with People

Functional Competencies:

  • Analysing

  • Applying Technical Expertise

  • Learning and Researching

  • Relating and Networking

  • Coping with Pressure and Setbacks

  • Entrepreneurial Thinking

Language: Fluency in English is required. Knowledge of another UN language is an asset.


Qualified candidates are requested to submit:

  1. Cover letter/application.
  2. Financial quote at a lump sum in US Dollars. UNICEF and the United Nations accept no liability for any taxes, duty or other contribution payable by the consultant and individual contractor on payments made under this contract.
  3. If applicable, airfare in lump sum to and from Copenhagen, Denmark.
  4. CV.
  5. Examples of previous, relevant work.
  6. Proposed methodology/approach to managing the project.
  7. At least 2 References
  8. P 11 form (which can be downloaded from our website at ).

Applications are to be sent to: with subject line Application: Conflict Management Consultancy by November 30th 5:00pm CET. Applications submitted without financial quotation will not be considered.

Successful applicants will be invited to a telephone interview and will be evaluated by the following criteria:

Applicant x


Overall Response (10 points)

Understanding of tasks, objectives and completeness and coherence of response

Overall match between the TOR requirements and proposal

Proposed Methodology and Approach (20 points)

Quality of proposed approach/methodology

Quality of proposed work plan

Technical Capacity (50 points)

Relevance of consultant’s experience with similar projects and as per required qualifications

Quality of previous work



FINANCIAL PROPOSAL *(max. 20 points)*

Lump sum

Economy Air Ticket (if applicable)

Total estimated cost of contract (proposed contract fee only)

FINANCIAL PROPOSAL - *Weight Combined Score*

TOTAL SCORE *(max. 100 points)*

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Copenhagen
  • Grade: Senior
  • Occupational Groups:
    • Conflict prevention
    • Management, Administration and Finance
  • Closing Date: 2015-11-30

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