Consultancy: Face to Face Manager

Bangkok

The Private Sector Fundraising Section, UNICEF Thailand Country Office is seeking an individual consultant to assist in implementing and managing UNICEF’s in-house Face to Face programme.

Work Assignment:
Under the supervision of Fund Raising Officer, the consultant will perform the following tasks:

  • Recruiting, training and retaining a new fundraising team ensuring in-house activity that maximizes net income for UNICEF.
  • Monitoring cumulative, monthly and weekly performance of teams and individuals, identifying and acting on areas where improvement is needed.
  • Taking responsibility for progress of target and implementing any necessary action to protect net income in the face of unforeseen events.
  • Exercising rigorous attention to cost effectiveness and taking action maximizing ROI through initiatives including: staff retention; critical review of process and procedures; and monitoring of fundraiser performance by longer-term donor retention results.
  • Developing a Quality Assurance activity to ensure fundraising is high quality.
  • Providing leadership by setting high team standards. Ensuring the team leaders provide motivational and results focused management of team members.
  • Being in the field as much as possible ensuring the team is fulfilling target requirements and correct levels of motivation are being maintained through effective coaching and leadership skills.
  • Managing recruitment as to ensure that shift levels are consistently meeting set targets.
  • Ensuring that full and proper training is carried out for all face to face fundraisers.
  • Providing regular feedback on how this activity has performed to the Fundraising team in Thailand.
  • Ensuring that the face to face database is accurate and updated weekly with regards to fundraiser hours and pledges.
  • Managing the Administration Assistant and ensure that they carry out their activities effectively, including their ability to obtain effective sites within budget.

End Product(s):
The consultant would be paid on a monthly basis upon completion of the following assignments:

  • To have met all donor KPIs set out in the budget, including (but not limited to) volume, average gift and retention.
  • To have managed external agencies effectively, ensuring that they are meeting their agreed targets.
  • To have met the shift target as set out in the budget on a consistent basis, including the number of team leaders by successful recruitment and staff retention.
  • To have one or more members of staff with the skills to cover the Face to Face Manager in their absence.
  • To have consistently obtained a sufficient volume of quality sites whilst working within the budget.
  • To have received minimal complaints and high quality mystery shopping reports.
  • Overall, to have developed a strong team of motivated fundraisers and a pool of potential candidates that could expand the face to face activity in other regions.

Estimated Duration of Contract: 11.5 months over the period of 16 February 2016 – 31 January 2017 (with possibility of extension). The consultant is expected to work 5 days per week including one Saturday/Sunday a week.

Official Travel: Travel in and around Bangkok on a daily basis.

Qualifications or Specialized Knowledge/Experience Required:

  • University degree in related field, i.e. Marketing, Communication, preferred.
  • A minimum of four years of relevant experience in the field of supporting sales/marketing or fundraising combined with some administrative work experience.
  • Experience in Face-to-Face Fundraising, Management or Sales is preferred.
  • Understanding of UNICEF brand and general knowledge of UNICEF activities.
  • Good communication and strong interpersonal skills.
  • Tact, discretion, self-starter and good judgment.
  • Ability to work under minimum supervision.
  • Computer proficiency.
  • Approachable, outgoing, resourceful and an eagerness to learn.
  • Highly Proficient in both Thai and English (verbal and written).

Interested candidates are requested to submit CV or P11, full contact information of minimum 2 references, availability, and proposed monthly professional fee in THB by 29 January 2016 to hrbangkok@unicef.org

Only short listed candidates will be notified.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Apply
Or send your application directly to mailto:hrbangkok@unicef.org.
  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Bangkok
  • Grade: N/A - Level not specified
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2016-01-29

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