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Director, Information Management Department

Amman (Jordan)






UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. UNRWA seeks the services of a seasoned and innovative professional, highly motivated to provide skilled leadership in the position of:  


Director, Information Management Department


Vacancy Announcement Number




Deadline for Applications

2 March 2016

(24 February 2016 for internal applicants)

Duty Station



Under the overall supervision of the Deputy Commissioner-General, the Director, Information Management Department directs and manages staff and resources of the Information Management Department (IMD), is a member of the UNRWA senior management team and is responsible for providing leadership to the Department and ensuring that ICT support services across the Agency are efficient, effective and to the highest standards. The incumbent is responsible for leadership of the Department of Information Management (IMD) comprising the Information Management Services Division (IMSD) and the Technology Services Division (TSD) at HQ Amman and HQ Gaza. S/he will ensure that the objectives and activities of IMD as this was indicated in the previous Para.m for a D1 Post.a D1 Post.( governmental?)st  are in line with the Agency’s mandate and strategic direction. In accordance with the established Agency policy and procedures, the incumbent will:


Primary Duties and Responsibilities

·        Manage the ICT Governance framework on behalf of the Agency; research, develop and promulgate ICT policy and strategy via the ICT Governance Board to ensure that UNRWA manages its ICT resources in accordance with best practices; provide the secretariat function to the ICT Governance Board; lead, coordinate and provide up-to-date strategic direction to the Agency’s ICT plans, systems and projects; ensure the provision of technical guidance on Technology Services and Information Management Services to HQs & Field Offices; ensure that TSD and IMSD strategic and technical plans and activities are aligned with the Agency's Mid-Term Strategy and policy framework;

·        Direct, manage and evaluate the Agency’s Enterprise Application Architecture in conformity with ICT policy and strategy including maintenance of existing enterprise applications, enhancement of existing enterprise applications, project management and coordination of new enterprise applications and technical oversight of Field applications approved by the ICT Governance Board and in accordance with Agency standards and priorities;

·        Provide technical leadership and coordinate the Agency’s transformation programmes; drive strategic business and operational solutions to maximize organizational effectiveness and efficiency through;

-        leading assessment of integrated business intelligence requirements identified by key stakeholders;

-        establishing and managing an effective data warehouse and business intelligence platform in response to Agency needs;

-        supporting business transformation planning based on the extraction and analysis of ICT activity data, leading to the identification and implementation of staff, organizational and resource efficiency measures.

·        Establish ICT infrastructure policies and work plans; direct, manage and evaluate Agency-wide provision of ICT infrastructure services including; hardware management, licensing, connectivity arrangements, provision of appropriate internal control systems to ensure that appropriate information access levels and security clearances are maintained especially with regard to authentication, access control, audit logs, physical security, remote access; implement appropriate disaster recovery and business continuity arrangements and lead and integrate the provision of appropriate technical service support arrangements Agency-wide;

·        Direct and provide effective leadership for the department; evaluate progress and performance; ensure exchange of information, experience and learning; develop new strategies and identify courses of action to accelerate/improve delivery of ICT services in accordance with direction received from the ICT Governance Board; develop and establish work plans for departmental staff; monitor compliance with the same and ensure that the needs of the department are met in terms of staff requirements, budgeting and financial control; ensure effective use of staff and financial resources for the delivery of an efficient and timely information systems service to user departments:

·        Direct, manage and integrate ICT operations Agency wide in coordination with concerned Fields, Departments, Field ICT Officers and related commercial and UN service providers to ensure continuity of operations and provision of an efficient enterprise ICT service; manage relationships with external ICT partners including but not limited to other UN entities to align strategy and policy, UN service providers, commercial service providers and government bodies concerned with ICT issues;

·        Ensure that Department and Field ICT staff maintain state of the art technical knowledge through continual professional development.


Professional Knowledge and Experience

·        Advanced university degree with specialization in information technology or related discipline and additional coursework in business administration and management;

·        A minimum of 15 years of professional ICT experience, including 10 years of progressive experience with a successful track record of leading and managing complex ICT operations;

·        Excellent command of spoken and written English.



·        Vision, planning and organizing: Strong strategic abilities, ability to plan and work to tight deadlines and handle multiple concurrent activities;

·        Leadership, management and administration: Demonstrated leadership, supervisory and management skills; wide-ranging expertise at the strategic and operational level including change management experience, in the occupational areas of the portfolio;

·         Excellent knowledge of current and emerging developments, policies related to information and communications technology;

·        Innovation: Demonstrated proficiency of introducing new initiatives and change in the workplace to enhance capacity and effectiveness;

·        Communication: Highly developed communication (spoken, written and presentation) skills;

·        Political awareness: Sound understanding of national, regional and international political trends;

·        Institutional awareness: Sound understanding of the UN and Agency policy and practice, within the larger context of humanitarian agencies in general and of the Agency’s mandate and role in particular;

·        Professionalism: Seasoned negotiating skills; ability to resolve complex and/or sensitive issues;

·        Teamwork: Strong interpersonal skills and ability to establish and maintain effective working relations with people in multi-cultural, multi-ethnic environment with sensitivity and respect for diversity;

·        Proven ability in managing and leading projects leading to the implementation and management of enterprise ICT applications and systems in large international or commercial organizational settings;

·        Broad managerial and administrative knowledge and experience with in-depth understanding of the technologies underpinning ICT systems and their capabilities;

·        Demonstrated ability in managing complex change management process transformation initiatives which have materially and structurally improved business processes using ICT systems;

·        Extensive knowledge and experience of managing the implementation of data warehouse/business intelligence solutions to support management of business transformation including in-depth knowledge of business process re-engineering concepts, best practices and applications.



When the minimum requirements are not fully met, the Human Resources Department may substitute part of the unmet requirements under UNRWA’s equivalency determination guidelines with a combination of relevant academic qualification, additional professional training and/or progressive relevant work experience. Note: Work experience alone or formal qualifications with no relevant work experience are not considered sufficient for an equivalency determination.


Desirable Qualifications

·        Experience in information systems applications for enterprise resource planning, education, health and social welfare administration;

·        Working knowledge of spoken and written Arabic.


Additional Information

The incumbent will be required to travel extensively in the Agency’s area of operations (Gaza, Lebanon, Syria, Jordan and West Bank).


Conditions of Service 

UNRWA offers an attractive compensation package including annual salary starting at $105,572 net tax free with dependants or $97,583 single, plus post adjustment of 45.6% (subject to change without notice). Other benefits, subject to eligibility, include education grant, dependency allowance, home leave, pension fund, health insurance and 6 weeks of annual leave. All UNRWA duty stations (with the exception of Gaza and Syria) are family duty stations. Initial contract is for two years, with the possibility of further extensions subject to the availability of funds, satisfactory performance and the continuing need for the post.


How to Apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted.


The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.


General Information

UNRWA encourages applications from qualified women.


UNRWA welcomes applications from qualified candidates with disabilities.


UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.


The statutory retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.


The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.


On appointment, all individuals will be asked to sign a self attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.


Date of issue: 10 February 2016 / LF







Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman (Jordan)
  • Grade: D-1, Director - Senior Executive level
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2016-03-02

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