Consultancy: Develop Case Management database and tools for legal and psychosocial cases on GBV and guidelines for the staff to use database and tools
The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation working in more than 30 countries throughout the world. DRC has been present in Afghanistan since the end of 2011 implementing programming that includes livelihoods, protection, emergency response and preparedness, infrastructure development, and supply chain management and logistical support to UNHCR. DRC is registered with the Government of Afghanistan through the Ministry of Economy and MoRR.
The Instrument Contributing to Stability and Peace (IcSP) project support local and national peace processes and encourage peaceful conflict resolution through promotion of women’s basic rights and participation in decision making at the grassroots level. The project also aims to reduce barriers to women’s participation in community decision making by increasing women’s access to justice and protection, in particular to strengthened referral services. In this regard, the project supports women’s active participation in local decision making, through both formal and informal mechanisms. Furthermore, the project is focusing to harmonize the case management tools and strengthened the referral services in order to ensure that the referred service providers have all the information necessary to appropriately support referred cases especially of vulnerable women.
Scope and Focus
The overall goal of the consultancy is to develop the Case Management database and tools for legal and psychosocial cases and guidelines for the staff to use database and tools. It is anticipated that the consultant work will include, at a minimum:
- An analysis of existing database and tools including: 1) review of existing database and tools developed by DRC, TABISH and other partner organizations and Protection cluster; 2) analysis of strengths and weaknesses of each database and tool
- Design a comprehensive database. This should include: 1) legal and psychosocial cases’ database, which can respond to the information storage and analysis of legal and psychosocial cases; 2) Establish a system to produce regular reports based on information held in the database; 3) Database should support the production of statistical reports including graphs, charts and visual presentations when needed
- Development of legal and psychosocial case management forms. This should include: 1) development of legal and psychosocial case management forms including reporting formats to contribute to clear and efficient data handling as necessary 2) forms will be developed in consultation with legal and psychosocial organizations, health organizations and other support providers; 3) the forms should include methods of collecting data about referrals and follow-up tracking systems; 4) support the sharing of the database format and tools with other partners within the protection cluster
- Develop guidelines for staff to use database and tools. This should include 1) develop case handling protocols for the DRC and partner organizations’ staff; 2) develop guidelines to ensure the confidentiality of sensitive data and information sharing on need-to-know basis; 3) develop data handling methodologies and protocols for the staff to ensure best use of data and timely record keeping
The consultant will also be responsible for:
- Two orientation sessions to be held in Jalalabad for 10 organizations including members of protection and GBV sub-clusters. These orientation sessions should include the organizations working on legal, psychosocial and health issues.
It is anticipated that the consultant’s methodology will include:
- Desk Review
- Key informant interviews with DRC staff
- Key informant interviews with partner staff
- Key informant interviews with other organizations’ staff working on legal, psychosocial and health issues
It is anticipated that field input for the database, tools and guidelines manual will be sought from place in Kabul, and Jalalabad.
Contact Point & Stakeholder Involvement
The primary contact points for the consultant will be:
DRC Regional Head of Programs
It is anticipated that the consultant will be in regular contact, on a weekly basis, with the contact point. It is also anticipated that the consultant will confirm the list of KIIs and necessary contacts, with the contact point. The contact points will take responsibility for ensuring timely responses to drafts and inputs to the consultant.
See attached full TOR here to read more on Timeline & Financial Proposal Guidance and Deliverables.
Desired Qualifications & Selection Criteria
The consultant should have the following background and experiences:
- Professional qualification in humanitarian protection/Rule of law and psychosocial, and development of case management system
- Extensive experience in database management including storage of hard and soft media/record
- Extensive experience in database design and development, reporting and data analysis in similar set up/program
- Extensive experience in development of protection/legal and psychosocial tools
- Knowledge of development of guidelines to use tools and database
- Facilitation experience with different organizations
- Strong communication skills (oral and written) in English
- Dari and/or Pashto would be an advantage
- Experience in Protection/Rule of law and psychosocial field would be an advantage
How to apply
Consultants who meet the requirements should submit an expression of interest, which must include the following: (i) A personal statement (ii) a brief statement of on the proposed methodology including a detailed work plan (iii) A financial proposal, including daily cost, (iii) An updated curriculum showing qualifications and experience, (iv) a summary of completed similar consultancies, including the name of the organisation for which the consultancy was conducted, the subject of the consultancy, the location in which any field work was undertaken and the name/e-mail address of the focal point in that organization to whom the consultant reported/worked with. The closing date for submission is June 1st, 2016. The budget for this evaluation is for a maximum of 30 days.