Project Coordinator, Case Management
Position Title : Project Coordinator, Case Management
Duty Station : Amman, Jordan
Classification : Professional Staff, Grade P3
Type of Appointment : Fixed term, One year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 27 April 2016
Established in 1951, IOM is the leading governmental organization in the field of migration and works closely with governmental, intergovernmental and governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. For the purpose of the vacancy, the following candidates are considered as tier candidates:
1. Internal candidates
2. Qualified applicants from the following NMS countries:
Antigua and Barbuda, Benin, Bahamas, Botswana, Belize, Cabo Verde, Czech
Republic, Djibouti, Micronesia (Federated States of), Gabon, Gambia, Guyana, Israel, Iceland, Cambodia, Comoros, Lesotho, Luxembourg, Libya, Montenegro, Marshall Islands, Mongolia, Maldives, Namibia, Nauru, Papua New Guinea, Paraguay, Seychelles, Suriname, El Salvador, Leste, Holy See, Saint Vincent and the Grenadines, Venezuela (Bolivarian Republic of), Vanuatu, Samoa
The United States Refugee Admissions Program (USRAP) wide with a target of providing resettlement opportunities to 85,000 or more refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOMs global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA). RSC MENA prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.
Under the general supervision of the Project Manager, RSC MENA, and the direct supervision of the Deputy Project Manager, RSC MENA, the successful candidate will be based in Amman,
Jordan and will have the following duties and responsibilities:
Core Functions / Responsibilities:
Provide daily management and supervision of units within the RSC Case Management pillar, including hiring, providing training and technical assistance, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and accurate completion of duties within such units as File Integrity, Program screening, Field Team, Adjudications Support, Scheduling and Departure Services.
Use reports to monitor the RSC MENA pipeline and coordinate case management activities throughout the region based on pipeline numbers and mission priorities. Oversee all aspects of RSC MENA circuit rides, including preparation, processing locations, interpreters, beneficiary messaging and reporting. Take appropriate action to address processing delays in relation to circuit rides.
Act as a liaison between RSC MENA and the United Nations High Commissioner for Refugees (UNHCR) on case management activities throughout the region to ensure efficient resettlement processing, and promote clear and positive communication between RSC MENA staff members and program beneficiaries.
In coordination with the Project Manager and Deputy Project Manager, RSC MENA, liaise with external partners, including US Embassy staff, NGOs and UNHCR on processing throughout the MENA region.
Collaborate with IOM Jordan, IOM Egypt and RSC MENA counterparts, including the Project Coordinator, Iraq and the Project Coordinator, Egypt, on resource management, processing and case issues.
Coordinate relevant statistics for the purpose of generating weekly activity and other reports. Report regularly to Deputy Project Manager and Project Manager, RSC MENA on relevant activities, problems and solutions related to the workflow and processing pipeline.
Provide technical assistance, guidance and information on changes to workflows and procedures to staff members in accordance with the Worldwide Refugee Processing System (WRAPS), USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).
Draft Standard Operating procedures for RSC MENA and complete site assessment and evaluation trips throughout the region as needed.
Represent RSC MENA at meetings as needed, including with US and UN officials. Prepare reports, briefings, background information, narratives and statistical reporting as necessary and required.
Maintain and ensure the confidentiality and integrity of all related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Deputy Project Manager of any non-compliance to SOPs or codes of conduct by RSC staff members.
Support the overall development of RSC MENA by suggesting potential improvements to processing activities.
Perform such other duties as may be assigned.
Required Qualifications and Experience:
• Masters degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with five years of relevant professional experience; or
• University degree in the above fields with seven years of relevant professional experience.
• Experience in USRAP, particularly in RSC processing activities, such as employment verification, case creation, screening, USCIS adjudications support, scheduling, field support and processing, is essential;
• Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable;
• Experience planning, coordinating, overseeing and monitoring RSC circuit rides is a strong advantage;
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
• Demonstrated proficiency with the World Wide Refugee Admission Processing System
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.
Fluency in English is required. Working knowledge of Arabic is an advantage.
- A Project Coordinator handling administrative duties related to the Program Access Unit (see point 1 under Core Functions / Responsibilities) must be an American citizen according to the guidelines set forth by the US Department of State Bureau of Population, Refugees and Migration which administers the US Refugee Admissions Program.
• Accountability – takes responsibility for action and manages constructive criticisms
• Client Orientation – works effectively well with client and stakeholders
• Continuous Learning – promotes continuous learning for self and others
• Communication – listens and communicates clearly, adapting delivery to the audience
• Creativity and Initiative – actively seeks new ways of improving programmes or services
• Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
• Performance Management – identify ways and implement actions to improve performance of self and others.
• Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
• Professionalism - displays mastery of subject matter
• Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
• Technological Awareness - displays awareness of relevant technological solutions;
• Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
Interested candidates are invited to submit their applications via PRISM, IOM Recruitment system, by 27 April 2016 at the latest, referring to this advertisement.
For further information, please refer to:
In order for an application to be considered valid, IOM only accepts online profiles duly completed.
Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM recruitment system.
From 14.04.2016 to 27.04.2016
Requisition: VN 2016/87 (P) - Project Coordinator, Case Management (P3) - Amman, Jordan (54774956) Released
Posting: Posting NC54785807 (54785807) Released
- Organization: IOM - International Organization for Migration
- Location: Amman
- Grade: Mid/Senior - Internationally recruited position - Mid/Senior level
- Operations and Administrations
- Public Policy and Administration
- Project and Programme Management
- Operations and Administrations
- Public Policy and Administration
- Closing Date: 2016-04-27