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Learning Technology Specialist

Portland (United States of America) | Washington D.C.


The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.


The Learning Technology Specialist position brings technology expertise to advance learning in a global organization spanning 42 countries, 4500+ employees, including challenging environments of crisis and limited connectivity. The position will support global eLearning and talent management initiatives, processes, and tools for the purpose of engaging employees, onboarding, enhancing organizational capabilities, and driving strong performance. This position provides technical support and day-to-day administration of Mercy Corps’ Talent Management System - Cornerstones on Demand ©; with particular emphasis on the Learning Management System (LMS). S/he will support strategic projects that are aligned with Mercy Corps’ key initiatives such as onboarding; will implement industry “best practices” in support Mercy Corps’ organizational culture, while promoting Mercy Corps' position as an employer of choice.


Learning Strategy Support

Support learning initiatives to align with the evolving People Strategy focusing on complex countries, national team members, and managers’ people management skills.
Identify cutting edge trends and best practices that can be incorporated into learning efforts; with an emphasis on mobile technologies.
Actively cultivate cross-departmental and cross-functional relationships to ensure that the Talent Management System & LMS is well integrated into wider agency objectives.

Learning Management System (LMS) Administration

Manage the LMS to provide a high-quality user interface, including overseeing the registrar, course management, reporting functions and ensuring proper functionality and software updates.
Provide excellent customer service to Mercy Corps’ global LMS users: train staff and provide technical support to the users of eLearning technologies.
Lead on packaging and communicating existing eLearning offerings to have the most impact for our global team.
Work closely with the eLearning consortium (LINGOS) to optimize the resources of their community of practice.
Collect data, assess impact, write reports on the effectiveness of eLearning, and leadership development initiatives.
In partnership with IT provide technical and facilitation support for webinars.
Provide logistics support for talent management initiatives and programs.

Strategic Initiatives Support

Coordinate new course development with Subject Matter Experts (SMEs), consultants, and volunteers; assist with new course development when appropriate, e.g., testing and evaluating prototypes.
Work with relevant program team members to identify and select third party eLearning courses offered through LINGOS and other sources.
Collaborate with Mercy Corps’ communities of practice to enhance the use of eLearning technologies, i.e., webinars, pod-casting.
With technical leads, ensure learning paths for ‘classroom’, electronic and experiential learning are developed (with accompanying metrics) and tailored for pipeline and individual development needs.
Participate in the evaluation of eLearning strategies and courses.
Stay up-to-date on new eLearning technologies and test new approaches when appropriate.

Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.



REPORTS DIRECTLY TO: Senior Onboarding Advisor

WORKS DIRECTLY WITH: People Systems and Analytics Manager, People and Strategy team, field-based HR Managers


Bachelor’s degree in relevant field required; a minimum of 2-4 years in related field
Strong technical background and proficiency; particular emphasis on learning management systems, e-course development, and the ability to learn new technical skills to facilitate use of the learning portal and emerging eLearning tools and mobile technologies.
Experience/knowledge of Cornerstones on Demand LMS preferred; ability to remain current, learn and adapt new versions/changes to this platform.
Well versed in a variety of technology applications including experience with course authoring software, e.g., Articulate Storyline, Captivate: and collaboration tools such as Ready Talk, Blackboard, Yammer and Slack.
Knowledge of current learning and development principles and practices, with particular emphasis on adult learning principles preferred.
Ability to independently manage multiple short term and long term projects and tasks;
ability to work both independently and as part of a team.
Experience working in a global environment preferred; ability to communicate and problem-solve effectively across diverse cultures and geography with sensitivity.
A strong communicator - ability to transfer knowledge and support in a friendly low-tech manner.
Graphic and web design skills a plus, as is knowledge of HTML.
Language skills in French, Spanish, or Arabic a plus.


The successful candidate has a strong understanding of applying technology solutions for learning and strong interpersonal skills to assist others in utilization of technology tools. They have a passion for learning and professional development, a desire to explore and implement creative and innovative solutions to the challenges presented by a multi-cultural, multi-lingual and geographically dispersed work force. S/he will possess the ability to prioritize and manage multiple tasks simultaneously, while remaining focused on excellent customer service and good working relationships with internal clients. The candidate has demonstrated attention to detail, ability to meet deadlines and work independently and cooperatively with team members. S/he is flexible, resilient, always possessing sound judgment and maintaining a good sense of humor.


The position is based in Portland Oregon and may include some field travel. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit to the field. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: Mercy Corps
  • Location: Portland (United States of America) | Washington D.C.
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Information Technology and Computer Science
    • Education, Learning and Training
  • Closing Date: 2016-09-09

What does it mean?

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