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Operations Assistant (2 Positions)

Cairo (Egypt)

Core Functions / Responsibilities:

  1. Organize transportation of IOM migrants/refugees using the MiMOSA, I-Gator and Amadeus databases and by implementing appropriate operational procedures;
  2. Liaise with Immigration Authorities, Embassies, Airlines, UNHCR as well as with IOM Missions to facilitate smooth departure and transit of migrants travelling under IOM auspices;
  3. Make booking arrangements with the carriers, including preparation and distribution of passenger manifests;
  4. Coordinate with offices responsible for transit, upon arrival reception assistance;
  5. Ensure timely notification of internal and external partners concerning relevant bookings, routings, cancellations, etc.;
  6. Ensure compliance with established rules and regulations for matters regarding invoicing and updating of Ticket Order Records;
  7. Create ABNs according to movements;
  8. Register information accurately in MiMOSA vis-à-vis registration, case and movement modules;
  9. If needed, complete pre-departure briefings, print promissory notes and warrants and have returnees sign these notes at pre-departure briefings;
  10. Complete all pre-Departure work (i.e. ABNs, Customs Forms, Ticketing,) according to projects’ and IOM guidelines;
  11. Maintain working relationship with receiving missions, providing flight information and responding to inquiries;
  12. Ensure timely issuance of tickets, verify information printed on tickets and make photocopies as needed;
  13. Ensure that travel packets, transportation letters and any other relevant documentation are included in each properly marked IOM plastic bag according to the ABN;
  14. Maintain pro-flight files of all pre-departure information including all necessary supporting documents (i.e. photocopies of tickets, relevant travel requests, ABNs) to be coordinated with the post-departure unit;
  15. Prepare and distribute passenger travel documents (visas, etc.) and tickets;
  16. Conduct pre-departure briefings with the migrants/refugees;
  17. Prepare and ensure proper storage/tracking of travel packets;
  18. Ensure transit assistance at Cairo airport is performed/ provided in timely manner.
  19. Track flight schedules and number of individuals assisted during transit at Cairo airport;
  20. Check and prepare invoices for proper settlement received by airlines and other service-providers;
  21. Assist applicants/refugees to obtain their exit visas at the Immigration Office (Mogamaa) as needed;
  22. Photocopy essential documents as required;
  23. Fill in on post departure procedures as required;
  24. Perform other related duties as assigned
    Required Qualifications and Experience
     University degree from with two years of relevant work experience in air movement operations
     Secondary School diploma with four years of work experience in air movement operations
     Previous experience in working/liaising with governmental and diplomatic authorities as well as with international organizations
     knowledge of the electronic tools AMADEUS, MIMOSA, I-Gator and SIMA would be considered an advantage

How to apply: Interested candidates are invited to submit their updated CV with a cover letter to by August 29, 2016 at the latest, mentioning the reference code and the job title in the mail subject line. In order for an application to be considered valid, IOM only accepts profiles duly completed. Only shortlisted candidates will be contacted.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: IOM - International Organization for Migration
  • Location: Cairo (Egypt)
  • Grade: Junior - Internationally recruited position - Junior level
  • Occupational Groups:
    • Operations and Administrations
    • Accounting (Audit, Controlling)
    • Administrative support
    • Operations and Administrations
    • Administrative support
  • Closing Date: 2016-08-29

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