Women Roster for IT Operation Assistant

Announcement of Stand-By Roster for Women Employees

Post Title : IT Operation Assistant

Contract type : GS-4 (Service Contract/Fixed Term)

Number of Positions : As per need

Duty Station : Yangon

: Sittwe, Maungdaw

: Lashio, Pang Kham

: Hakha, Kalay, Pakokku

: Myitkyina, Mawlamyine

Validity of Roster : November 2016 to October 2017

Period of Services : Variable from 1 month to 12 months

(Extension will be subject to operational requirement)

Deadline for Application : 7 October 2016

Purpose:

The purpose of the Stand-By Roster is empowering women workforce participation at World Food Program in Myanmar and, therefore, qualified women are invited for the inclusion in the Stand-By Roster for the post of IT Operation Assistant at different duty stations in WFP Myanmar.

IT Operation Assistants are primarily responsible for delivering high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

Key Responsibilities:

· Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.

· Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

· Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.

· Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.

· Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.

· With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

· Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

· Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.

· Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

· Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.

· Suggest improvements to methods and processes in order to support the continuous improvement of IT services.

· Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Education:

Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience:

Preferable to have at least three years of progressively responsible support experience including at least one year in the field of statistics, refugee operations. Experience in following areas is an advantage.

· Has experience resolving more complex technical issues.

· Has worked with head of units in defining requirements for functional area.

· Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Knowledge & Skill

Knowledge of humanitarian assistance and development practice. Ability to perform monitoring activities within a specific coverage area and provide reports to support the effective delivery of assistance packages.

Preferable to have general knowledge of UN system policies, rules, regulations and procedures governing procurement administration. Training and/or experience utilising computers, including word processing, spreadsheet and other standard WFP software packages and systems.

Language:

Fluency in both oral and written in English and Myanmar. The ability to communicate in local ethnic language will be an added advantage.

Conditions:

The interested candidates should submit a brief CV (or) UN P11 form and one page motivation letter by 7 October 2016. Most qualified candidates will be invited for further assessment such as written test and interview etc. The outcomes of the assessment will determine the inclusion in the stand-by roster.

Candidates qualifying for the stand-by roster will be invited for final assessment when the vacant post is in place. The eligibility in the roster is valid only for the period of 1 November 2016 – 31 October 2017 and is subject to continuous successful performance.

Please send applications to: Human Resources Unit

Stand-By Roster for IT Operation Assistant

United Nations World Food Programme

No. 5, Kanbawza Street, Shwe Taung Kyar 2 Ward

Bahan Township

Yangon, Myanmar

Email to: wfpmyanmar.vacancy@wfp.org

Remark: Please mention the desired duty station in the application.

(This post is opened for Myanmar Nationals Women Only)

Note: Applications are invited from Interested Myanmar nationals. Interested candidates should submit their application with updated UN P-11 Form, relevant educational certificates showing highest level of educational attainment and the names and contact information of three references. Please mention in the applications if there is, blood/marriage relationships with the existing WFP employees. Applications received after the closing date will not be considered. Only short-listed candidates will be notified. Please do not send original documents as they will not be returned.

အမ်ိဳးသမီးမ်ားသာေလွ်ာက္ထားရန္ရည္ရြယ္သည္။