Quality Management Manager


Who are we? 
The Danish Refugee Council (DRC) and Danish Demining Group (DDG) is a humanitarian, non-governmental, non-profit organization founded in 1956 that works in more than 30 countries through-out the world, including South Sudan. DRC/DDG fulfills its mandate by providing direct assistance to conflict-affected populations, including refugees, internally displaced people and host communities. Under its mandate, the organization focuses on emergency humanitarian response, rehabilitation, post-conflict recovery and humanitarian mine-action. 
Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in South Sudan since 2005 initially concentrating on providing safe and supportive conditions for refugees returning from neighboring countries after the Comprehensive Peace Agreement was signed.  
In 2012 - 2013, DRC opened its operations in Upper Nile and Unity States to respond to the large influx of refugees coming from Blue Nile State and South Kordofan (Sudan). In addition to the refugee response and since 2014, DRC has been then actively engaged in responding to the humanitarian needs of IDPs affected by the internal conflict through the provision of integrated approaches. 
With a total of 450 national staff, 50 expatriate staff and an annual budget of USD 20 million, we are currently implementing multi-sectorial interventions through the provision of humanitarian services focused on CCCM, Protection, SGBV, FSL, Shelter and Infrastructure to both internally displaced persons and refugees across 5 field sites (Ajuong Thok, Bentiu, Maban, Malakal and Melut). 
About the job 
Reporting to the Country Director, as an experienced Quality Management Manager, you will be responsible for ensuring that crisis-affected populations and donor requirements as well as expectations have been accurately identified and that the organisation is meeting or exceeding expectations. The QMM is a key senior management position in DRC South Sudan program, responsible for cross-cutting programmatic quality management, guide the Code of Conduct mechanism, support the operations in designing operational monitoring/compliance mechanism to improve systems and procedures, sound design of and overseeing monitoring and evaluation, periodic analysis of the BFUs, and ensuring that information collected is reflected upon, used to improve ongoing projects, and is incorporated into consistently high quality grant proposals and reports. You will implement and continually improve the Quality Management Systems to ensure compliance to national and international standards. 
Main Responsibilities/Key Tasks: 
  1. Work with Senior Management to determine and communicate a Quality Strategy in line with Organisational goals. 
  2. Manage the organisational Quality Management System in line with the Core Humanitarian Standard requirements ensuring compliance. 
  3. Leadership and responsibility for through-life quality of projects and services. 
  4. Continually review internal and external requirements to improve and develop the organisation. 
  5. Bringing together staff of different disciplines and driving the group to formulate and agree quality procedures. 
  6. Review of quality of delivered services to determine the need for effective corrective and preventive action. 
  7. Manage QMS internal and external Audit Programmes. 
  8. Act as the lead and coordinate on External third party Audits. 
  9. Supervising the programme on continual improvement. 
  10. Ensure alignment where appropriate with our HQ. 
  11. In addition, from time to time, you may be asked to undertake other tasks and responsibilities in order to achieve project or organisational objectives. 
About You
To be successful in this role, you must have:
  • Proven experience of quality management systems (ISO 9000, HAP 2010 Standard, Core Humanitarian Standard). 
  • 3 years proven experience of large humanitarian projects and programmes. 
  • Proven experience in auditing departments to meet the agreed standards. 
  • Able to lead and manage staff. 
  • Be IT literate in MS Office Word, Excel, etc. 
  • Have excellent communication skills, both written and oral English. 
  • Be confident influence across the organisation. 
  • Be confident to deliver training or other key organisational messages. 
  • Reliable, diligent and inspirational 
  • Bachelor's Degree or equivalent experience 
We offer 
Contract of 12 months renewable dependent on both funding and performance 
Duty Station: Juba. 
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.dk under Vacancies. This position will be placed at level A13. 
Application process 
Interested? Then apply for this position by clicking on the apply button. 
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. CV only applications will not be considered. 
If you have questions or are facing problems with the online application process, please contact job@drc.dk  
Applications close 17th November, 2016. Please note, according to the urgent to recruit for this position, applicants may be shortlisted and interviewed prior to the closing date.  
Need further information? 
For further information about the Danish Refugee Council, please consult our website www.drc.dk  
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: DRC - Danish Refugee Council
  • Location: Juba
  • Grade: USG, Under-Secretary-General - Senior Executive level
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2016-11-17

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