Deputy Site Management Support Manager - National Contract
The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in 40 countries around the world.
DRC’s mandate is driven by three global strategic objectives within the DRC Assistance Framework: Saving lives and alleviation of immediate suffering among people affected by conflict, safeguarding, restoration and development of livelihoods, and, institutional and organizational change that contributes to protection of people’s rights and peaceful handling of conflict.
DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece. In May 2016 DRC opened an office in Thessaloniki (North Greece) and in July in Larissa (Central Greece).
Reporting to the SMS Manager, the Deputy SMS Manager’s main objective is to assist the SMS Manager in ensuring the timely and effective running of all DRC activities in the site, including coordination of site-specific interventions by various internal DRC sectors (Shelter, Site Operations, Protection, Community Services), and external coordination between humanitarian actors present on site.
Duties and Responsibilities
Under the overall responsibilities of the SMS Manager, the Deputy SMS Manager assists the day-to-day management of DRC’s SMS and site-level activities including the following:
Administration and Personnel Management
- Foster positive communication and synergies between the DRC units at site level.
- Assist with recruitment and site-level training of new staff.
- Assist with SMS staff appraisals and development plans.
- Assist with the development of weekly work plans for SMS staff; ensure work plans are followed.
- Support and strengthen existing coordination mechanisms with site actors including secretariat of site-level coordination meetings, chair or co-chair as necessary, follow up on agreed upon action points, sharing of minutes, etc.
- Assist the organization of data collection and information management including through development and maintenance of participatory assessments, site profiles, 4Ws, contact lists and site “sweeps” or census exercises.
- Assist with identification of gaps in service provision within the site and advocate for potential solutions to the relevant Greek authorities.
- In close collaboration with the relevant DRC department coordinators, monitor progress of all technical work carried out in the site. Ensure all activities respect international standards for each sector.
- Prepare, submit, and follow up on SMS related procurement (Order Requests). Assist with all procurement and logistical arrangements associated with the site, in collaboration with DRC site operations, procurement & logistics staff.
- Assist in monitoring the distribution of food and non-food items to ensure that minimum standards and operating procedures are respected and applied.
- Assist in promoting community participation in all activities undertaken in the site.
- In close collaboration with the CwC Officer, and Community Services Coordinator (site-specific), ensure information dissemination to site residents is timely and effective.
- Liaise with Site Managers to initiate and obtain authorization for activities as necessary.
- Represent DRC SMS in regional or national working groups as necessary.
Monitoring and Reporting
- Assist with provision of timely updates regarding site activities in weekly internal meetings and through regular reporting mechanisms including site activity reports, sitreps, monthly and quarterly donor reports, internal budget follow up (BFU) and SMS reporting and planning tools.
- Contribute to the development of SMS strategies and harmonization of procedures through the provision of timely feedback and assignments as requested.
- Contribute to the development of M&E tools as requested by the M&E Manager.
- Responsible for following DRC Security procedures including Chapter 19 & 20 of the Operations Handbook.
- Ensures that security incidents at the site level are reported using DRC Security Incident Reporting format
- Assist with the development of safety and security plans at site level by providing relevant feedback to the Security Officer
- University degree
- Excellent command of spoken and written Greek and English languages
- Minimum 3 years working experience, of which at least 1 year in a management/coordination position. Previous experience working in the humanitarian sector is preferred
- Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities
- Excellent coordination skills and experience
- Knowledge of logistics and procurement processes looked upon favorably
- Ability to work with large, multi-cultural groups in a changing environment
- Ability to set priorities and deal with heavy wok loads
- Commitment to humanitarian principles and values
- Excellent computer skills
- Flexible, enthusiastic and willing to learn from others
- Working knowledge if Arabic and/or Farsi languages
- Experience in community services, youth activities, protection support and similar humanitarian programmes highly advantageous
- Experience in working with national partners, local/government authorities, and UN organizations
- Proven experience in development of Accountability systems and tools for an INGOs
- Experience in training and capacity-building of staff
- Understanding of gender, protection and human rights
- Extensive Knowledge of the Syrian refugee crisis
- Teamwork Skills
- Planning Skills
- Analytical Skills
- Result-oriented and Accountability
- Initiative (proactive)
The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.
Employee should not engage in any other paid activity during the DRC contract period without prior authorization.
Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.
Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.
Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.
Terms and Conditions
The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).
All work related transport costs from duty station to other work sites are refundable.
All communication costs work related are refundable.
DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
The position will be based in Athens(Greece) and national terms and conditions apply.
Interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies.
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
Applications close on the 16th of December.
Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.
- Organization: DRC - Danish Refugee Council
- Location: Athens
- Grade: NO-B, National Professional Officer - Junior level
- Management, Administration and Finance
- Closing Date: 2016-12-16