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Community Engagement Field Support Advisor

Geneva (Switzerland)

Mobile Position - 100% - Geneva


For the ICRC, engaging with and being accountable to affected people is an approach that seeks to preserve the dignity of people affected by armed conflict and other situations of violence. This approach to programming and communication focusses on giving people a voice in determining their own needs and designing their own solutions. In other words, it aims at ensuring that affected people have the power to effectively contribute to shaping their own preparedness, responses and recovery processes.

Community Engagement and Accountability to Affected People (AAP) constitute the essence of the operational model of the ICRC, which is based on working closely with affected people. Such proximity and direct contact are crucial for understanding people's self-identified needs, their priorities and their specific vulnerabilities, while building on their existing capacities and coping mechanisms.

Purpose of the post

Informed by the ICRC's Institutional Strategy 2015-2018 and framed by the External Communication Doctrine and the AAP Institutional Framework (to be published in 2017), the purpose of this new position within the Communication and Information Management (CIM) department is to strengthen the ICRC's capacity to support delegations further integrating CE and AAP approaches within the programme management cycle.

Working in close collaboration with and in support of Protection and Assistance teams, the Field Support Advisor will assist delegations to engage in a more systematic, structured and data-driven way with affected people with a view to better involving them within ICRC operations. This means that the capacities, views, concerns and complaints of affected people are better integrated throughout the programme management cycle, from assessing their own needs, to identifying their own solutions, changing the course of action based on their suggestions and feedback, and monitoring and evaluating results.

Main duties and responsibilities

With frequent short missions to different delegations, s/he will work very closely with the Community Engagement Advisor within the Policy and Support Team, leading in the following areas of work. Activities, may include but are not limited to the following:

Technical support and capacity development for delegations:

- Lead the development of a field support strategy to further integrate Community Engagement and AAP into ICRC operations.

- Provide technical support and capacity development to delegations. This includes:

  • Developing, facilitating new and contributing to existing training workshops.
  • Providing individual mentoring and support to relevant focal points within delegations.
  • Supporting delegations to conduct context analysis and formulate and/or adapt appropriate activities, including establishing effective feedback and complaint mechanisms.

Tool, templates and strategy development:

Develop and test new practical tools, templates and strategies based on the existing practices and needs of the Protection and Assistance teams, and share good practices from other delegations and organisations.

Documentation, experimentation and evidence:

  • Document good practices, test new approaches, develop pilots, if/where relevant, improve evidence gathering and promote a standard approach for evidence gathering between departments
  • Produce case studies and public communication materials, as relevant.

Operational Communication:

Be the focal point for Operational Communication. This includes field support, capacity development and evidence gathering to strengthen the links between Operational Communication and Community Engagement and AAP, and policy development, as required.

Promote partnerships and interagency collaboration:

Liaise with others parts of the Red Cross Red Crescent Movement and members of the Communicating with Disaster Affected Communities (CDAC) Network to promote cross-learning and gauge opportunities for collaboration, when relevant.

Education and experience required

  • Master-level or above in international affairs, humanitarian affairs, human rights or communication. Practical experience on information management will be an asset.
  • At least 4 years in program management in humanitarian operations. Experience in armed conflicts and within the ICRC and/or the IFRC and/or a National Society will be distinctive assets.
  • Proven knowledge and experience in participatory approaches to situation and programme analysis, such as community-based protection, community engagement, communication with communities and AAP.
  • Proven experience in delivering training, capacity development programmes and producing tools.
  • Proven knowledge and experience using one-way and two-way communication channels and tools (e.g. mobile phones, bulk SMS, local media, etc.) and setting-up feedback and complains mechanism
  • Excellent written and oral communication skills in English; strong command of other languages such Arabic, French or Spanish will be an asset.

Desired profile and skills

  • Creativity, speed, initiative, innovation, and ease with social media and new technologies.
  • Excellent analytical, research, organizational and forward-planning skills.
  • Ability and willingness to travel for short periods frequently throughout the year.
  • Strong inter-personal, networking and convening skills.
  • Ability to work independently, prioritize different projects, issues and timelines in parallel.

Interested persons fulfilling the above criteria should send their applications (one-page maximum motivation letter plus CV by Friday, 6th January 2017 to to the following address: In the subject line of your email, please write: CIM/COM/CHF - Communication Engagement Field Support Advisor – Application.

Only applications sent to this email address will be considered. If you do not receive a reply within one month, then please assume that your application has not been shortlisted.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: ICRC - International Committee of the Red Cross
  • Location: Geneva (Switzerland)
  • Grade: NO-D, National Professional Officer - Mid level
  • Occupational Groups:
    • Social studies
    • Civil Society
  • Closing Date: 2017-01-06

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