National consultancy in m-health development in Viet Nam

Hanoi

To enhance the CSD’s capacity to effectively respond to key commitments in the areas of m-health. Consultancy level VNM2 in accordance with EU-UN cost norms.

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of

Background

UNICEF Vietnam is currently planning the scale up of several mobile driven tools supporting core UNICEF programmes in Child Survival and Development. Evidence shows that digital health (eHealth), including strategies that leverage mobile technologies such as Short Message Service (SMS), can improve routine service delivery in terms of timely data collection and quality case management. Many of these eHealth systems show great potential in accelerating progress towards improving health service delivery.

One of the biggest challenges facing government and health development partners is the effort and cost required to deploy even the most basic eHealth system. While there are a number of eHealth tools that are hosted in the cloud or run off local computers, emerging government policies and laws often require health data to be hosted at in-country data centres. This necessitates sending in expensive foreign consultants, and hiring and training numerous technical staff to manage at great cost. Furthermore, establishing reverse-billed short codes – often a requirement for many mobile eHealth applications – can take years of negotiation with Mobile Network Operators in some countries. Most investments in the eHealth space still do not take into account emerging best practices on enterprise level health information system architecture, including those coming from communities such as OpenHIE. 

To address this, UNICEF Vietnam is on the effort of RapidPro development. RapidPro is designed for programmatic experts to be able to easily create SMS-based workflows to monitor programmes, track activities, or engage with beneficiaries. The platform includes tools for quick graphing and data analysis, as well as the ability to export data directly to Excel for further analysis. A broader RapidPro supported "eHealth Suite of Tools" is also under development. The suite will update and extend the reach of already UNICEF supported RapidSMS applications including immunizations and maternal reminders, while adding new modules including a community counseling hotline application. 

In order for the health suite of RapidPro to be properly designed, deployed, managed, and aligned with other open source mHealth solutions, UNICEF Vietnam sees a great need to strategically place a RapidPro mHealth consultant within UNICEF's Health program activities. 

Purpose of the assignment

In the initial phase of work, this role will focus heavily on providing support in implementing and documenting immunization innovation initiatives support. This could include supporting design and user-needs research, developing training materials and documentation, working to ensure scalability and interoperability with national HMIS, and assessing the contribution of the innovation initiatives to achieving immunization program objectives. 

The m-health consultant would serve as the focal point on UNICEF Vietnam's digital health deployment activities - particularly around the 1000 Days suite of tools. The consultant will work directly under Child Survival and Development Section. The general objective of this consultancy is to provide in-depth support to the design and implementation of m-Health innovations. 

Following completion of the key tasks identified above, this role will expand to the broader coordination of RapidPro deployments focused on Health, Nutrition, WASH with a subsequent emphasis to build strategies around cross-country post-deployment support. 

It will require an ability to understand complex, abstract concepts, and ability to think creatively about best fitting technology for each project and build the end product. It will take an understanding of currently available technology and trends to develop effective solutions for the Health sector. It also requires an extensive background and presence in the mHealth/eHealth communities. 

Specific Tasks 

  • Providing direct support as needed regarding the deployment and documentation of an immunization innovation initiative and contributing to the 1000 Days suite of tool and best practice strategies on using real time information tools in Health. 
  • Working with UNICEF Innovation, Regional offices and country offices to advocate for a global mHealth approach
  • Work with the UNICEF Emergency and CSD team to integrate into the broader strategy, and provide input to fundraising efforts (draft language and develop budgets where there are gaps in financing from a country level)
  • Supporting coordination of the development of training materials and documentation for RapidPro suite of mHealth services in target countries;
  • Participating in relevant standards/interoperability communities
  • Assessing further support needs required by countries to rollout RapidPro mHealth services and integration.

Tasks:

The consultant will carry out all major tasks and responsibilities as described above where and when applicable.

Deliverables:

Performance review and assessment by the end of each month by the supervisor for the following deliverables:

  1. Dashboard of mIECD developed
  2. Code Cards for MIECD developed
  3. Programme Document for MIECD developed
  4. M1000 developed on RapidPro platform
  5. Training manual for mIECD developed

Time Frame: 5 months

Reporting: 

Consultant will report to the Chief, UNICEF CSD and work in close cooperation with the nutrition team, delegated staffs at national institute of nutrition and provincial teams as required.

Performance indicators for evaluation: 

Indicators for completion and satisfaction measurement will be based on UNICEF Viet Nam own evaluation and judgement, and not that of the Consultant. This means that deliverables will be deemed satisfactory only if said so by the Supervisor of the Consultancy. The Supervisor is required to provide timely and written feedback to the Consultant in order to avoid miscommunication.

Qualification/Specialised Knowledge and Experience:

  • Advanced university degree in related technical fields.
  • Advanced skills on analyzing relevant documents from various sources to generate/summarize required reports.
  • Ability to apply SMS technology and innovation in emergency nutrition.
  • Extensive experience working with the mHealth/eHealth community.

Additional Experience and Knowledge:

  • 3 years of experience in related fields.
  • Experience writing contracts and memo-lengthed to long form documents for organizations. Academic documentation experience a plus; Experience with processing large amount of information and synthesizing it.
  • Ability to work in a team and in a diverse work environment.
  • Knowledge of United Nations - particularly UNICEF - processes and work streams.
  • Good computer knowledge. Good working knowledge of Microsoft Windows, including Microsoft Office (Word, Access, PowerPoint), various email applications, data entry using proprietary databases, and using the Internet for researches and reports i.e. Analysis, proposal, etc.
  • Fluency in written and spoken English is required.

 Interested candidates are kindly requested to apply online and submit the following documents:

  1. Expression of Interest: The Consultant must submit a letter for expression of interest with a succinct proposal briefly outlining how the consultancy will be completed in response to the ToR, ensuring that the purpose, methodology and deliverables are addressed.
  2. Financial Proposal: The consultant must prepare a financial proposal including the consultancy fee and any other ancillary costs. Applications without daily/monthly rate will not be considered.
  3. Three Referees with details of similar consultancy assignments.
  4. The Consultant must annex a sample (or provide web-link) of written report for similar topics performed previously by the Consultant.
  5. The Consultant must complete and submit a P-11 form ( UN Personal History Form )

Closing date for receipt of applications is 9 February 2017 at 18:00 hours Viet Nam Time.

To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Hanoi
  • Grade: Consultancy
  • Occupational Groups:
    • Health service
    • Nutrition
  • Closing Date: 2017-03-15

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