Associate Regional ICT Officer

Associate Regional ICT Officer

ORGANIZATIONAL CONTEXT

Under the technical supervision of the Regional ICT Officer or Administrative Officer, the incumbent implements the ICT operational plan in the region. He/she provides technical supervision and guidance to locally recruited staff and ensures that ICT equipment is fully operational at all times. The incumbent receives technical support and guidance from their supervisor.
Internally, the incumbent liaises directly with Service Delivery Teams in the region on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.

FUNCTIONAL STATEMENT

Accountability:

- UNHCR Country offices in the region have modern and cost-effective ICT systems.
- UNHCR ICT equipment and data are protected.

Responsibility:

- Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the region.
- Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices in the region.
- Discuss infrastructure needs with the Head of offices in the AOR and provide input for the budget submission.
- Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarter.
- Maintain an up-to-date inventory of all infrastructure equipment under AOR.
- Provide coaching, and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
- Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations for security communications.
- Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
- Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR Networks are granted.
- Assist and advise offices in the recruiting and training of ICT staff.
- Actively participate in ICT related meetings in the region to ensure that all decisions taken meet UNHCR's operational and security requirements.
- Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
- Undertake other tasks or assignments within his / her area of competence as directed by Supervisor/Head of Service.

Authority:

- Decide on appropriate resolution to incidents / problems.
- Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED:

- University Degree in Information Systems, Telecoms or related fields.
- Minimum of 4 years of previous job experience in the ICT support.
- Knowledge of radio systems, LAN installation and support, messaging infrastructure.
- Knowledge of LAN configuration and network implementation.
- Knowledge of different satellite and terrestrial communications and network systems.
- Excellent knowledge of English and working knowledge of another UN language.

(In offices where the working language is not English, excellent knowledge of UN working language of duty station and working knowledge of English.)

DESIRABLE QUALIFICATIONS & COMPETENCIES:

- Hands-on experience with wireless and VOIP systems and knowledge of Windows 200/2003 Server, Linux Server, and network monitoring software an asset.
- Working knowledge of any other official UN language.