Accountability Coordinator - Erbil

Rights Respected, People Protected

“We cannot let Iraqi civilians down again in this moment of truth,”

Wolfgang Gressmann, Country Director Iraq

The unfolding crisis in Iraq is one of the most complex humanitarian emergencies in the world today, with millions of uprooted Iraqis, and hundreds of thousands of Syrian refugees. For the past several years, millions of people have been displaced from and within Iraq as a result of military operations. At the end of 2015, the Iraqi Security Forces (ISF) began a military operation to enter and retake control of parts of the country under the control of armed opposition groups, especially in the Anbar governorate. Civilians have been caught in the crossfire. 

NRC has been present in Iraq since 2010, with offices located in Anbar province, Baghdad, Erbil, Dohuk and Kirkuk.  We have scaled up our response across Iraq to meet the large-scale crisis facing the country, reaching Iraqis with emergency assistance and supporting Syrian refugees as they live in exile.  Our goal is to always be prepared to work in new settings, so we are establishing more local partnerships in Iraq.  Additionally, NRC is part of the UNICEF and WFP-led Rapid response mechanism (RRM), which enables us to reach newly displaced populations with the most urgent life-saving assistance.

Today, NRC is one of the biggest cash providers in Iraq. Our emergency assistance also includes distributing food rations, hygiene kits, water and basic non-food items (NFIs). In the winter months, we also provide blankets and heaters.  We pay particular attention to gender equality and ending gender-based violence (GBV).

More recently NRC in Iraq has been responding to the ongoing Mosul crisis, where it is estimated that 1.2 million people are in grave danger.

Accountability Coordinator

Role Specific Information

• Strengthen the operationalization of NRC Iraq’s Community Response and Feedback Mechanism (CFRM) system and develop/build upon existing Standard Operating Procedures (SoPs) for CRFM within the Country Office (CO).
• Serve as primary contact for all CRFM related issues for the mission
• Communicate and disseminate NRC CRFM standards and guidelines within NRC and conduct training, capacity building and mentoring of all staff involved.
• Triage all complaints received by NRC, transfer to relevant parts of NRC, and ensure that complaints are responded to in a timely manner by the CO
• Coordinate processing and provision of response, specifically in relation to confidential complaints mechanisms i.e. complaints boxes
• Ensure proper response is generated in reasonable time
• Manage data analysis and information presentation related to CRFM
• Produce/ oversee production of regular internal (and external) reports on complaint trends, response procedures, and relevant issues.
• Support programme staff in identifying and addressing all CRFM related needs and formalising feedback loops within programmes
• Provide support to programme managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in programme management decisions

Our Ideal Candidate:

University graduate in relevant field, with a minimum of 3 years of experience from working with project implementation and monitoring position in a humanitarian context

Experience working in complex and volatile contexts, in particular in the Middle East. Some experience in community complaints and response mechanism and is familiar with NRC humanitarian interventions. Documented results related to the position’s responsibilities.  Fluency in English, both written and verbal.

If this sounds like you, apply now to join one of the world’s leading NGO’s and be part of a team of highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Contract period: 6 months with possibility of extension

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Erbil with 50% travel to the field

Approved health certificate will be requested before contract start

NB: Please enter the geographical location in the "Company name" field for both company and location on your application.

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