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Shelter Cluster Coordinator in Iraq P4

Erbil (Iraq)


The humanitarian crisis in Iraq remains one of the largest and most volatile in the world. The pace of displacement over the past three years is nearly without precedent. In 2014, 2 million civilians were displaced in Iraq; in 2015, an additional 1.4 million were forced to flee. During the past year, more than 650,000 people in areas impacted by the conflict with the Islamic State of Iraq and the Levant (ISIL) have been newly displaced.

Every one of the nine major military campaigns during 2016 has created new displacement. Over 3 million Iraqis are currently displaced, living in 3,700 locations across the country; more than one million displaced and refugees are in the Kurdistan Region. In 2017, depending on the intensity and length of fighting in Mosul, Hawiga and Tel Afar, as many as 1.2 million additional civilians may be forced from their homes.

The extreme weather in Iraq amplifies the need for NFIs and Shelter for all People in Need. During the winter months adequate Shelter, supported by critical household items (NFIs) can be life-saving. The intense heat of the summer presents its own challenges including vector control.

The requirement for new and upgraded Shelter has increased during 2016 and this trend will continue in 2017 as need increases. Fresh displacement calls for life-saving shelter including tents and shelter kits, while for the long-term displaced the need to repair and maintain shelters to an acceptable standard continues. For those who can return home in 2017, Shelter support is essential to renovate and preserve neglected housing stock providing the foundation for their recovery.

It is essential that People in Need have sufficient household items (NFIs) to cope with the extremes in weather conditions. Sufficient quality mattresses and blankets must be supplemented with the means to heat their shelters and cook hot food. The lack of kerosene in 2016 has been widely reported and there are no indications that the need during the 2017/18 winter will be any different.

An extra 1 M people have been displaced in 2016. Ongoing hostilities in Mosul and Hawiga will create more displacement in 2017. These IDPs will require Shelter and NFI assistance regardless of whether they settle in camps or within the host community.


The Shelter and NFI Cluster (SC) was activated in January 2014 and as of December 2016 it has a staff of 6 who collectively represent the Cluster’s members. The Cluster is led by the National Shelter Coordinator and the Co-Chair and supported by sub-national coordinators and information management specialists.

The Cluster is part of the wider coordination architecture and is led by UNHCR and co-chaired by Norwegian Refugee Council (NRC) covering the whole of Iraq.

The Cluster acts as a coordination, advocacy, and technical support body to ensure that member agencies have the resources and capacity needed to provide the highest quality shelter assistance possible. The Cluster does this by offering a number of services, including:

  • providing guidance through the Strategic Operating Framework (SOF) to enhance accountability and effectiveness of shelter interventions in Iraq;

  • maintaining coordination mechanisms through a platform of information sharing, both at the national and regional levels, in close collaboration with Government counterparts;

  • representing the interests of SC members in discussions with the humanitarian actors at inter-cluster meetings and with other stakeholders on the prioritization of shelter issues for humanitarian action and resource mobilization;

  • identifying advocacy concerns, including resource requirements, and contributing to broader advocacy initiatives;

  • ensuring that adequate monitoring mechanisms are in place to review the impact of cluster member activities and the progress against implementation plans; and,

  • providing leadership in emergency and crisis preparedness by putting in place contingency plans in areas and situations where there is a high risk of recurring disasters and where sufficient capacity exists within the cluster.


The Cluster Coordinator (hereinafter referred to as “the Coordinator”) will work under the direct supervision of the Representative in the UNHCR Representation in Baghdad. It is expected that the Cluster Coordinator will be stationed in Erbil with regular travel to field including Baghdad. In collaboration with other clusters, agencies and local and national authorities and in line with international principles, the Cluster Coordinator will undertake the following duties:

· Ensure appropriate coordination with all relevant sector stakeholders including national and local authorities, non-government and faith-based organizations, donors and representatives of affected populations and ensure that meetings are managed in line with the Principles of Partnership.

· Share information and coordination actions with Global Focal Point for Coordination in the Shelter and Settlement Section at UNHCR HQ in Geneva.

· Represent the Cluster at the Inter-Cluster Coordination Group (ICCG) and assist OCHA in establishing and maintaining appropriate inter-cluster coordination mechanisms.

· Represent the Cluster at Mosul related coordination mechanisms such as HOC

· As may be appropriate, lead early warning, contingency planning and emergency preparedness efforts for the Cluster and ensure adequate participation of relevant stakeholders in inter-cluster preparedness activities.

· In collaboration with the Cluster, revise the Shelter/ NFI Cluster strategy that will contribute to the new version of the Iraq Humanitarian Response Plan. Undertake capacity mapping and gap identification as well as training needs and communicate them to the agreed stakeholders.

  • Prepare the Cluster core documents as defined by the Global Shelter Cluster guidance: strategy, technical standards, and updated factsheet. These documents will be prepared with support and inputs from cluster partners. Ensure common standards and tools among cluster partners.

· Facilitate adequate reporting and information sharing, both within the cluster and with other clusters through inter-cluster coordination mechanisms as well as the Info Activity.

· Ensure common standards and tools among cluster partners.

· Regular meetings and briefings with the donors

· Ensure that updated and relevant cluster-specific information is included in general inter-cluster reporting including common web platforms, Situation Reports and other reporting mechanisms.

  • Work closely with other clusters, including Protection, CCCM, Returns Working Group, Cash Working Group, Livelihoods and Social Cohesion (Early Recovery), WASH, and Food Security, to coordinate a comprehensive assistance towards local integration and promote durable solutions

  • Represent the Cluster and provide leadership and strategic direction in the assessment and prioritisation of project proposals and common funding criteria for inclusion in the Iraq Humanitarian Pooled Fund requests and other inter-agency funding appeals.

  • Ensure integration of agreed priority cross-cutting issues in sectoral needs assessment, analysis, planning, monitoring and response (e.g. age, diversity, environment, gender, HIV/AIDS and human rights); contribute to the development of appropriate strategies to address these issues; ensure gender sensitive programming and promote gender equality to ensure that the needs, contributions and capacities of women, men, girls and boys and girls as well as men and boys are represented in an equitable manner.

· The Coordinator leads and manages the Shelter Cluster Coordination team which is 7 staff:

i. Co-Chair / Technical Coordinator (seconded by NRC)

ii. KR-I Sub-National Coordinator (UNHCR)

iii. South and Central Sub-National Coordinator (seconded by IOM)

iv. Ninewa Sub-National Coordinator (seconded by CRS)

v. Shelter Cluster Associate (UNHCR)

vi Senior IM (seconded by IOM)

vii IM and GIS Specialist (seconded by NORCAP)

· The Coordinator, in conjunction with the Global Cluster and UNHCR Iraq ensures that the Cluster has the necessary human resources to meet the fluctuating needs of the Cluster.




Advanced University Degree

Experience and skills:

  • At least ten years relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent Movement). Work experience in Yemen and the region would be an advantage.
  • Previous experience in complex humanitarian emergencies.
  • Excellent leadership, coordination and information management skills.
  • Excellent knowledge of the Humanitarian reform process and the role of the UN System, the Red Cross Red Crescent Movement, and the NGO humanitarian community in the Shelter/NFI Cluster.
  • Extensive knowledge of current humanitarian issues.
  • Good knowledge of shelter technical guidelines and standards, including SPHERE.
  • Good knowledge of cluster roles and responsibilities, methodologies, monitoring and advocacy.
  • Demonstrated experience in understanding the position and needs of national partners, as well as building their capacity.
  • Capacity to travel to field locations throughout Yemen and liaise with local authorities.
  • Good skills in using Microsoft Office software and other commonly used software.

Core Competencies:

  • Leadership and coordination
  • Capacity to work in a team
  • Empowering and building trust
  • Negotiation and conflict resolution
  • Strategic planning and vision, including development of shelter strategic frameworks with special focus to cultural and social aspects, gender related issues and environmental considerations
  • Sound judgment and decision making skills
  • Analytical thinking
  • Innovation and creativity
  • Providing technical support and advice
  • Management of resources and teams
  • Coaching and developing staff including UNHCR and other stakeholders
  • Managing performance, monitoring and evaluating
  • Mobilizing external support
  • Political awareness

Languages: Fluency in English is essential. Arabic is an asset.


  • Training on Cluster Coordination (Shelter Cluster Coordination training or Coordination and Leadership training).
  • Applied knowledge in UNHCR programme management, project formulation, its programme cycles and reporting standards.
  • Previous exposure to cluster approach, preferably both at the global policy level and with a field implementation approach.
  • Expertise in planning, formulation, implementation, monitoring and reporting on humanitarian operations.
  • Proficiency in the languages spoken in the region.


ASAP for 6 months with an initial three month probation period.

Please send your CV and P11 with cover letter by e-mail to, including the name and location of the position in the title of the e-mail. Applications must be received no later than 26.03.2017. Only short-listed candidates will be contacted.

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  • Organization: UNHCR
  • Location: Erbil (Iraq)
  • Grade: Senior - Internationally recruited position - Senior level
  • Occupational Groups:
    • Humanitarian Aid and Coordination
    • Protection Officer (Refugee)
    • Project and Programme Management
    • Humanitarian Aid and Coordination
    • Protection Officer (Refugee)
  • Closing Date: 2017-03-26

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