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Senior Protection Officer (Mainstreaming)







UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. For its international team, UNRWA is seeking to employ a qualified:



Senior Protection Officer (Mainstreaming)


Vacancy Announcement Number

17-HQ-AM-09 (re-advertised)



Deadline for Applications

8 April 2017

(25 March 2017 for internal applicants)

Duty Station



UNRWA encourages applications from qualified women and welcomes applications from qualified candidates with disabilities.



Under the direct supervision of the Chief Protection Division and as part of the Protection Division at UNRWA headquarters in Amman, the Senior Protection Officer (Mainstreaming) is responsible for leading and coordinating activities to ensure that protection is mainstreamed into the Agency’s service delivery and programmes in conjunction with other relevant HQ departments, representative offices and protection staff in all the fields of operation: Jordan, Lebanon, Syria, West Bank and the Gaza Strip. In accordance with the established Agency policy and procedures, particularly in relation to protection, the incumbent will:


Primary Duties and Responsibilities

·         Lead the integration and mainstreaming of UNRWA’s Protection Policy and standards in the Agency’s service delivery and programmes; develop strategic vision and guidance on protection mainstreaming including by supporting field offices to undertake annual protection audits, needs assessment, develop work plans, implementation and monitoring and evaluation;

·         Provide technical support and guidance to  field office-based Protection Officers (Mainstreaming) and Headquarters Programme  Protection Focal Points to develop adequate knowledge, leadership and capacity to mainstream protection and other cross-cutting issues within their programmes and services, including the development of relevant coordination mechanisms such as working groups and task forces;

·         Lead the development of key guidance and tools related to addressing individual protection cases through case management and referral systems. Provide technical advice to field offices through the dissemination of standards and procedures to support field offices to establish referral systems and provide technical and substantive input to the creation of a protection information management system in line with international standards;

·         Support the development and delivery of an Agency-wide protection training and knowledge-building strategy and plan, including the development of standard training materials based on clearly defined standards and competencies;

·         Develop and maintain effective external relations with a range of protection partners and other agencies to strengthen protection within UNRWA though strategic partnerships.


Professional Knowledge and Experience

·         Advanced university degree from an accredited educational institution in public or business administration, social sciences, international law, international relations or related discipline;

·         Minimum eight years of relevant professional experience including at the field level in the area of protection programming and mainstreaming, including at least two years of international experience outside one’s home country;

·         Experience in the design, development, implementation, evaluation and monitoring of protection-tailored projects and with humanitarian programme management;

·         Previous work experience with establishing case management and referral systems to address individual protection cases;

·         Fluency in spoken and written English.



·         Leadership of complex strategy and guidance processes Agency-wide to develop and take forward protection mainstreaming activities and demonstrate results;

·         In-depth knowledge of best practice approaches to protection mainstreaming;

·         Planning and organization of protection mainstreaming activities;

·         Excellent communication skills (both written and oral) and demonstrated ability to handle sensitive situations diplomatically.





When the minimum requirements are not fully met, the Human Resources Department may substitute part of the unmet requirements under UNRWA’s equivalency determination guidelines with a combination of relevant academic qualification, additional professional training and/or progressive relevant work experience. Note: Work experience alone or formal qualifications with no relevant work experience are not considered sufficient for an equivalency determination.


Desirable Qualifications

·         Knowledge of activities of UNRWA operations and services;

·         Knowledge and understanding of the Palestine refugee situation and the political context of the Middle East;

·         Previous work experience in refugee settings, preferably with international organizations or other relevant international non-governmental organizations;

·         Experience working in emergency situations;

·         Working knowledge of Arabic.


Additional Information

The incumbent will be required to travel frequently within the Agency’s area of operations in the Middle East.


Conditions of Service 

UNRWA offers an attractive compensation package including annual salary starting at $70,647 net tax free with post adjustment of 36.4% (subject to change without notice). Other benefits, subject to eligibility, include education grant, dependency allowance, home leave, pension fund, health insurance, 6 weeks of annual leave and other allowances such as dependent spouse, single parent or child allowance as applicable. All UNRWA duty stations (with the exception of Gaza and Syria) are family duty stations. Initial contract is for one year, with the possibility of further extensions subject to the availability of funds, satisfactory performance and the continuing need for the post.


How to Apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only short-listed applicants will be contacted.


The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc.). The United Nations does not concern itself with information related to bank accounts.


General Information

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.


The statutory retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.


The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.


On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.


Date of issue: 12 March 2017 / HB







Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman
  • Grade: P-4, International Professional - Mid level
  • Occupational Groups:
    • Legal - International Law
    • Legal - International Law
    • Legal - Broad
    • Human Rights
    • Civil Society
    • Protection Officer (Refugee)
    • Protection Officer (Refugee)
  • Closing Date: 2017-04-22

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