ICLA Team Leader "Nationals Only" - Jordan

Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

The Team Leader at NRC’s Information, Counseling and Legal Assistance (ICLA) programme
manages, supervises and supports a dynamic team of field staff that provide Syrian and Jordanian
beneficiaries with information and counseling services on various topics (including legal and civil
documentation, housing, land and property rights and work rights) during outreach and at NRC
offices.

Generic responsibilities:

•  Ensures compliance with NRC policies, Core Competency tools, handbooks and guidelines.
• Provides direction, assigns tasks and gives instructions to staff, specifies their individual work
  plans and evaluates individual team member’s performance.
• Develops quarterly activity plans with the assigned team.
• Oversees the progress of the team activities and ensures they are implemented conform
  planning, quality standards, budget and (donor) guidelines.
• Supports assigned staff in their professional development, identifies training needs and
  supports staff to achieve the objectives defined in their learning development plans.
• Identifies, analyses and evaluates key processes and gaps in the implementation of the team
  activities and makes recommendations for improvement.

Specific responsibilities:

• Supports Program Coordinator in the implementation of NRC ICLA program in an assigned
  geographical area of operation
• Provides direct field support and coaching to staff under his/her supervision
• Contributes to the designs the team's ICLA activities and sets work plans in line with targets.
• Contributes to ensure quality and relevance of service delivery, ensuring that ICLA activities are
  based on the needs of the community in an assigned geographical area of operation
• Builds the capacity of team members and provides ongoing case work support, including
  through the development of dedicated work tools and IEC materials.
• Coordinates the team's activities internally within NRC and externally with local communities,
  local authorities, stakeholders and partners.
• Monitors and supports the team's referral activities.
• Ensures protection mainstreaming of ICLA activities
• Produces periodic quantitative and qualitative reports on operational issues and field trends in
  an assigned geographical area of operation.
• Proactively provides the management with strategic suggestions on how to increase
  effectiveness, efficiency, quality and relevance of ICLA activities in an assigned geographical
  area of operation
• Undertakes other responsibilities as required by line management

Our Ideal Candidate:

We are looking for a university graduate with a minimum of two years previous experience in relevant field.   Experience working in complex and volatile contexts, have knowledge and experience related to counseling and/or paralegal, empowerment, protection programming. Experience in case work/ case management, Intermediate written and spoken English and previous NGO work experience. to have the knowledge about own management and leadership skills and profile. 

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period:Through 31st of December 2017

Salary/benefits:1347 JOD (subject to social security)

Duty station: Irbid Supporting Ramtha 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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