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Administration Officer (National Position) Sana'a - Yemen

Sanaa (Yemen)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The purpose of the officer position is to offer day to day admin support to Sanaa office.

Job description

  • Take overall responsibility in management of Office, guesthouse and admin support staff in accordance to NRC policy and procedures.
  • Be responsible of staff and visitors visas, resident, work permit, flight bookings, transport and accommodations that will involve maintain proper documentation and doing the relevant payment reconciliation.
  • Deliver administrative induction for all new staff and ensure all SOPs for office and guesthouse are followed.
  • Maintain an appropriate filing, retrieval and archiving system for the Office administration section.
  • Ensure that the office stationary, office supplies and guesthouse supplies are order on time that involves raising purchasing requests.
  • Be responsible for organizing NRC events such as seminars, meetings and workshops.
  • Applying, supervising and monitoring aspects of the administration activities based on NRC policies, procedures and Country SOPs.
  • Work closely with Admin/HR Coordinator to ensure administrative support functions are implemented efficiently and cost-effectively, ensure the services provided to programs are adequate and provide related recommendations to the management.
  • Be responsible for all lease agreement and service contracts and liaise with finance to ensure timely renewals of Agreements as well process payment of utilities, lease agreements, telephone bills, casual labors, hotel invoices, travel agency invoices, etc.
  • Ensure office reception is well managed, organized and attended to, at all times, receiving guests, directing them, as well as receiving and dispatching calls (i.e. seating, visibility, notice board, tidiness, etc.).
  • Day to day management of the guesthouse including direct supervision of cleaners.
  • Establish a filing & archive system, in correspondence with NRC global filing policy and procedure.
  • Provide secretarial support such as typing, takings minutes, drafting letters, and translation of English or Arabic documents when needed.
  • Fill in for the office assistant when not present.
  • To report all administration activities in weekly/ monthly basis to the line manager.


  • Bachelors in Management or any relevant equivalent field .
  • Experience from working as a Support Function Officer in a humanitarian/recovery context.
  • Previous experience from working in complex and volatile contexts.
  • Documented results related to the position’s responsibilities.
  • Some knowledge of English.

Education field

  • Administration / Organisation / Management

Education level

  • College / University, Bachelor's degree
  • Academy college / University

Personal qualities

  • Good communication and interpersonal skills.
  • Wide knowledge of the NGO operations and the dynamics of the humanitarian sector.
  • A strong administrative service orientation.
  • Keen sense of compliance with policy and procedure.
  • Good employer-employee contract negotiation skills.
  • Personal conflict resolution and problem solving skills.
  • Strong organizational and team working skills.
  • Good cultural awareness and sensitivity.
  • Basic employee counselling skills.
  • Highly confidential.
  • Good computer application skills.


  • English
  • Arabic

We offer

  • 7 Months contract with possibility of extension subject to funding.

  • Female Candidates are highly encouraged to apply.

Miscellaneous info

  • Travel: Approx. 100 days travel
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: NRC - Norwegian Refugee Council
  • Location: Sanaa (Yemen)
  • Grade: Mid/Senior
  • Occupational Groups:
    • Emergency Aid
    • Management, Administration and Finance
  • Closing Date: 2017-03-22

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