By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

U-Report Manager, TA, L3, Lilongwe, Malawi

Lilongwe

This is an exciting opportunity to set up and manage an innovative new communication platform in Malawi. The position is for one year initially, with possibility of extension.

If you are a committed, creative professional and are passionate about making a lasting difference for children, UNICEF Malawi would like to hear from you.

UNICEF is the world's leading children's rights organization. We have been in Malawi since 1964. Currently, we work to support national efforts to realise the rights of children and women in Malawi, through improved child survival, development, protection and participation. Key areas of our work include food security, disaster reduction and management, access to basic social services, preventing HIV and AIDS, and good governance.

Purpose of the Position

This is an exciting opportunity to set up and manage an innovative new communication platform in Malawi. The position is for one year initially, with possibility of extension.

U-Report is a mobile-based platform designed for youth and other community members to strengthen community-led development, citizen engagement and access to and use of real-time monitoring and participation platforms. It allows youth to speak out via SMS and other channels – through polls and messages – on what is happening in their communities. It provides a forum to amplify their voices through local and national media and acts as a citizen-sourced, real-time data point for key stakeholders, service providers and decision-makers about the issues being faced in communities. The platform also feeds back useful information to the U-Report participants so they are empowered to work for change and improvements in their localities themselves.

The U-Report manager is expected to develop a U-Report strategy. Working with a programmer and data analyst, he/she will set up and launch the initiative at national level with a concrete plan to reach into communities and gather relevant information. Importantly, this information should be used to empower communities to address child and adolescent issues, well as to exert influence on local, regional and national stakeholders. He/she will also be expected to ensure that information collected feeds into UNICEF and the Government of Malawi's programmatic goals: to provide the best possible environment for children to survive, learn, stay healthy and be protected.

Key Expected Results

1. U-report strategy and action plan in place: Key priorities and partners are identified. A U-Report strategy, action plan for the first year, and standard operating procedures are in place, along with a roadmap of integrating U-Report into common/shared priorities of key partners.

2. Steering committee and youth group in place: The steering committee will be formed of up to six partner organisations that guide the implementation of U-Report and share ownership of it. The youth groups will help identify issues of relevance to young people, incentives for participation, and advise on the wording of questions.

3. U-Report launched and widely used in Malawi: U-Report up and running in Malawi, with selected program priorities and capacities for 2017/18 U-Report polls, plus thematic groups in place to respond to critical unsolicited questions raised by children and young people. Trainings conducted with partner organisations.

4. U-Report online presence in place: The main U-Report platform will be SMS text messages, but there will also be on online platform – either website or Facebook page – which will provide more information about the initiative and give young people an additional channel of communication.

5. U-report media campaign launched: An initial launch campaign designed and implemented, especially through radio (the media with widest reach in Malawi). A budget is available to hire a marketing agency if needed.

6. Regular communication with U-Reporters: Having established the steering committee polls, alerts and informational messages will be sent to U-Reporters on a weekly basis. Results will always be shared with U-Reporters.

7. Programme sections aware of tool capabilities: The U-Report Manager will work with the Innovation Lead to help build capacity within programme sections and ICT to ensure that specialists are aware how they could improve their programmes using the tool.

1.  Develop U-Report strategy and action plan

Key priorities and partners are identified. A U-Report strategy, action plan for the first year, and standard operating procedures are in place, along with  a roadmap of integrating U-Report into common/shared priorities of key partners.

Duties & Tasks 

  • Identify other similar citizen engagement platforms and potential U-Report partners across programmatic areas, and identify potential ways on how U-Report can be used to achieve key priorities.
  • Develop a strategy for launching and using U-Report in Malawi as a tool for youth engagement – this should fit in with the existing UNICEF Malawi communication strategy and be informed by recent research on channels and audiences.
  • Create an action plan for integrating U-Report into an initial set of priorities that are in line with UNICEF and partner priorities
  • Create standard operating procedures to be followed by all users of the U-Report platform
  • Develop an emergency response plan to be used in case of natural disasters such as floods.
  • Monitor, analyse and evaluate all aspects of the U-Report roll-out process, including number of U-Reporters, questions, response rates, evidence of interaction, and impact of polls.
  1. Set up steering committee and youth group

    The steering committee will be formed of up to six partner organisations that guide the implementation of U-Report and share ownership of it. The youth groups will help identify issues of relevance to young people, incentives for participation, and advise on the wording of questions.

    Duties & Tasks

  • Identify partners and establish a steering committee, ensuring that U-Report is run by NGOs, civil society, youth organisations and UN agencies. There should be no more than six partners and all should be committed to implementing U-Report and sharing ownership of it.
  • Establish a youth group (or connect with an existing group) in Lilongwe to advise on issues of relevance to young people, incentives for participation, and wording of questions.
  • Explore options for expanding the youth group to other districts in Malawi, including rural areas with limited connectivity.
  • Establish a rolling programme of youth engagement and incentives, to gain and maintain interest from the target audience. This could include celebrity content.
  • Develop a joint terms of reference based on the U-Report Key Principles for the Steering Committee to abide by. This should be done in parallel to set up and can be revised based on the project needs.

    3. Launch U-Report in Malawi

U-Report up and running in Malawi, with selected program priorities and capacities for 2017/18 U-Report polls, plus thematic groups in place to respond to critical unsolicited questions raised by children and young people. Trainings conducted with partner organisations

Duties & Tasks 

  • Adapt U-Report to Malawian needs, implement, test, and launch it as soon as possible; including setting up and coordinating a technical steering committee.
  • Work with UNICEF programme staff to identify advocacy priorities/subjects for polls, plus thematic groups to respond to critical unsolicited questions raised by children and young people (including helpline and referral information).
  • Set up steering committee of other UN Agencies and NGO partners working on similar issues.
  • Work directly with mobile operators/third party to procure short code and negotiate SMS across all network providers cost.
  • Conduct the training for the trainers of partner's focal points on the utilization of U-Report at partner premises.
  • Reach out to adolescent girls in particular, to ensure overall gender and age balance.
  • Collaborate with the Global Innovation Centre U-Report team on coordinated polls for international issues and events.
  1. U-Report online presence in place

    The main U-Report platform will be SMS text messages, but there will also be on online platform – either website or Facebook page – which will provide more information about the initiative and give young people an additional channel of communication

    Duties & Tasks

  • Set up a U-Report website and keep this up to date with regular content.
  • Decide on use of Facebook and/or Twitter as a U-Report channel and if required keep content fresh and current.
  • Manage the page with regular content, including on current polls, and respond to non-technical comments and questions.
  1. Launch U-Report via the media

    An initial launch campaign designed and implemented, especially through radio (the media with widest reach in Malawi). A budget is available to hire a marketing agency if needed.

    Duties & Tasks

  • Lead the media launch of U-Report - working with communication colleagues, design awareness raising and advocacy plan to run both national and subnational communication campaigns across all media outlets – especially radio but also print and TV, as well as strategies for reaching venues of community activism and dialogue.
  • Recruit and manage a marketing agency if needed to assist with the above.
  • Work with the Communication Officer to ensure journalists are aware of the tool for possible use in articles.
  1. Awareness raising and advocacy plan

    After the initial launch campaign, work through various channels to continue to raise awareness, and to support advocacy objectives.

    Duties & Tasks

  • Continue to promote U-Report via community radio and other media, including integrating into other stories and activities
  • Work with Malawi Scouts and Guides to increase roll out, taking advantage of UNICEF's global partnership, as well as other UNICEF Malawi partners on the ground.
  • Set up a system to ensure that the information collected via U-Report is available to UNICEF program sections to guide their activities and advocacy with decision makers
  • Ensure regular feedback to U-Report users on results and how information is used.

Qualifications of Successful Candidate

  • Education

Advanced university degree in communications, international relations, sociology or a related field.

  • Work Experience

At least 5 years of progressive experience in partnership development, youth engagement and youth outreach.

Competencies of Successful Candidate

Core Values

  • Commitment
  • Diversity and Inclusion
  • Integrity

Core competencies

  • Communication
  • Working with People
  • Drive for Results

Functional Competencies

  • Formulating Strategies and Concepts  • Relating and Networking 
  • Persuading and Influencing  • Applying Technical Expertise 
  • Learning and Researching • Planning and Organizing      

Technical Knowledge 

To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Apply

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Lilongwe
  • Grade: Mid/Senior
  • Occupational Groups:
    • Communication
    • Management, Administration and Finance
  • Closing Date: 2017-04-07

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

Similar Jobs