Shelter Team Leader - Community Services "Nationals Only" - Jordan

Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships. The Community Services Team Leader will manage the representation of NRC with the community at the camp level.

Generic responsibilities:

• Provides direction, assigns tasks and gives instructions to staff, specifies their individual work plans and evaluates individual team members performance, or provides direction, assigns tasks and gives instructions to daily labours and/or contractors and evaluates individual performance.

• Supports the assigned staff in their professional development, identifies training needs, supports staff to achieve the objectives defined in their learning development plans.
• Monitors the progress of the activities of assigned staff and ensures they are implemented conform planning and quality standards.
• Develops with the assigned team, Monthly activity plans
• Ensures compliance with NRC policies CC tools, handbooks, and guidelines.
• Identify, analyze and evaluate processes and gaps in the implementation of activities and make recommendations for improvement.
• Reports over the achieved activities and analyse the performed activities and signal bottlenecks.

Specific responsibilities:

• Develop dissemination plans for NRC’s Shelter project in the camp. Coordinate with UNHCR Mass Information team to ensure coordinated messaging with refugees.

• Ensure that the views of the refugees are taken onboard and included in project design.
• Oversee outreach activities and incentive labor rotation management
• Set up systems and processes to ensure that beneficiaries have improved access to NRC’s services.
• Develop and strengthen the work of the help booth in the distribution sites according to existing SOP. 
• Build and maintain strong relations with key stakeholders among the refugee community to ensure that NRC is able to deliver messages to the entire camp effectively.
• Produce and follow up the implementation plan for the community services team.
• Help plan and carry out needs assessments, baseline studies, and periodic studies.
• Follow up on regular referred complaints between the CRFM focal agency and NRC various activities.
• Prepare documentation and follow-up all support function processes related to the project.
• Manage CS team staff including periodic feedback and performance management, leave planning, work plans, update tasks, and responsibilities.

Our Ideal Candidate:

We are looking for a university graduate , with a minimum of 3 years previous experience working in camp context, community services, social work.   Experience working in complex and volatile contexts, in particular in the Middle East.  Technical expertise relevant to the role. Documented results related to the position’s responsibilities.  Fluency in English, both written and verbal.

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period: Through 31st December, 2017 

Salary/benefits: 1347 JD's Subject to social security 

Duty station: Azraq Camp 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

NB: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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