ICT Systems Analyst

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local date and time.

 

 

 

Organizational setting\:

 

The post is located in the Systems Management and Integration Section, IT Technical Division, Information and Communication Technology Department, Administration and Management Sector.

 

The primary responsibility of the Section is to provide efficient and cost-effective ICT platform services that fulfill the essential business and technical requirements for hosting the Organization's complex and diverse business-critical systems.

 

As the Organization's fee-generating services almost exclusively rely on such systems to receive and process information online, major underlying considerations for the Section are security and performance, ongoing system consolidation, the use of standardized solutions and a progressive move towards integrated ICT architectures for sustainability. The objective of the Section is to manage information security controls with respect to server platforms, firewalls and Internet and to ensure that business systems can be used as integrated services that meet the business requirements as a whole, regardless of the intricacies and interdependencies of the underline technical systems.

 

Purpose of the post\:

 

The incumbent’s main role is to support WIPO business systems and applications by maintaining up-to-date technical documentation related to the operations and recovery of critical ICT systems, to coordinate support and maintenance tasks with service providers related to WIPO standard server platforms, and to coordinate documentation and follow-up activities for internal controls and audit.

 

Reporting lines\:

 

The incumbent works under the supervision of the Head of the Systems Management and Integration Section.

 

 

 

The incumbent performs the following main duties\:

 

(a)  Design and maintain technical documentation on key business applications and their underlying technical platforms, ensuring that operational and service recovery procedures and dependencies are kept up-to-date, and that changes introduced through Change Management and Release Management processes are accurately reflected.

(b)  Define and recommend standards, media, formats and structure etc. for different document types (such as requirements, design and implementation documentation) to be produced.  Organize the information gathering, document creation, review, approval, distribution and archival processes, and write documents as needed.

(c)   Maintain document libraries for all critical ICT documents and implement standard procedures for document publication, release management and archival.  Interact with Change Management and Configuration Management processes and ensure that approved and validated changes are incorporated into production system documents and that relevant documents for business continuity/ICT service continuity are kept up-to-date.

(d)   Advise on the design of business applications and ensure that system dependencies and business continuity/ICT service continuity requirements are well understood and documented. Provide input to the service continuity planning process and implements resulting plans. Organize application installation and maintenance in accordance with standard support procedures and ensure that the appropriate technical documentation is provided as part of the project transitioning process and that the required training and knowledge transfer has taken place. Coordinate the efforts between the infrastructure service providers and the business application owners for documenting system requirements and configurations.

(e)   Plan and coordinate infrastructure interventions (system update, upgrade, migration etc.) and create communication plans to ensure effective and efficient information flow between technical staff and business representatives. Keep system inventory databases (CMDB) up to date and maintain relevant documentation about system changes.

(f)   Collaborate with the Information Assurance Division for the development of operational processes and control mechanisms that support information security policies and standards for the business systems and ensure that they are suitably implemented for all production systems. Take custody of audit recommendations and follow up with other colleagues for implementation when appropriate. Maintain relevant documentation for audit.

(g)  Apply agreed ITIL service support processes, in particular incident, problem, configuration, change, and release management and make recommendations to the Head of the Section for service and operational improvements.

(h)  Act as project manager in IT projects assigned to the section, following standard project management practices. Ensure that suitable project documentation is maintained during the project lifecycle.

(i)    Perform other duties as required.

 

 

 

Education

Essential

First-level university degree, preferably in Computer Science, Information Technology, Engineering or related discipline.

Desirable

Training or certification (such as Certified Professional Technical Communicator issued by the Society for Technical Communication) in technical writing.

Specialized training or certification in Red hat Linux System Administration (RHCT/RHCE).

 

Experience

Essential

At least six years of professional work experience in systems analysis, including writing technical documentation and operating procedures related to large scale, enterprise-level ICT operations, business continuity and disaster recovery.

Experience with ICT Service Delivery and Service Support processes within the ITIL framework.

Desirable

Experience in the configuration and deployment of enterprise as well as open-source solutions.

Experience in ICT Service Continuity and Disaster Recovery planning and coordination.

Experience in working with Red Hat and VMWare ESX servers, Internet related services, web application integration, planning and coordination of system interventions.

 

Languages

Essential

Excellent level of written and spoken English.

Desirable

Knowledge of French or other UN languages.

 

Job-related competencies

Essential

In-depth knowledge of Networking and Information Security concepts.

Excellent analytical skills and the ability to understand and document complex ICT platforms, as well as related operational and risk management procedures.

Excellent communication skills, with the ability to clearly explain complex issues, and communicate with technical actors and business area representatives.

High level of service orientation and attention to quality.

Ability to work under pressure and successfully prioritize tasks in order to manage multiple commitments and deadlines.

Excellent interpersonal skills and ability to establish and maintain good working relationships in a multi-cultural environment with sensitivity and respect for diversity.

Ability to coordinate and collaborate with technical teams.

 

Desirable

Good practical knowledge of the following methodologies/frameworks and skills\:

Windows and/or Red Hat Linux System Administration (RHCT/RHCE), server management and software integration; Business Continuity Management System.

In depth knowledge of ITIL Service Management methodology.

Knowledge of PRINCE 2 project management methodology.

Knowledge of Enterprise Architecture concepts.

 

 

 

1.  Communicating effectively.

2.  Respecting individual and cultural differences.

3.  Showing team spirit.

4.  Managing yourself.

5.  Producing results.

6.  Embracing change.

7.  Respecting ethics and values.

 

 

 

Mobility\:  Candidates appointed to an international position with WIPO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

 

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.  The figures quoted below are based on the March 2017 rate of 79.5%

 

P3
Annual salary	$58,583
Post adjustment	$46,573
Total Salary	$105,156
Currency USD

 

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

___________________________________________________________________

 

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.