WASH /Shelter Assistant ( National Position ) Taiz - Yemen


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The WASH/Shelter Assistant will assist the WASH/Shelter Project Officer in providing support in the development of NRC’s WASH/Shelter programming particularly on the emergency Water supply, Sanitation Intervention and Hygiene Promotion and Shelter as guided by the WASH and Shelter strategies and context and will assist the Project Manager in overall planning and design of on-going projects and future projects. The WASH/Shelter Assistant role is the primary community entry and community engagement role.

Job description

  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Assist with the implementation of the support function portfolio according to plan of action.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Promote and share ideas for improvement of the support function.
  • Help plan and carry out needs assessments, baseline studies and periodic studies, and feedback findings to the stakeholders.
  • Liaise with community leaders and other sectors and agencies working locally in order to coordinate within the WASH/Shelter sector and between sectors such as Shelter, Education and Food Security.
  • Collect primary information for reports preparation, receive information from community and relay to NRC Office and coordinate with the M&E team.
  • Play a key and fundamental role in community mobilization and convening community meetings.
  • Coordinate with the WASH/Shelter cluster partner staff, NGOs/INGOs/UN agencies and Govt Line agencies to avoid any duplication of services.
  • Conduct technical surveys for WASH/shelter infrastructure, provide preliminary information for cost estimates based on location prices and market situation.
  • Support the preparation of the detailed implementation plans, monthly and weekly plans of WASH/Shelter activities in his/her area.
  • Collect data from the community workers/volunteers and prepare regular reports on WASH/Shelter activities and monitor progress.
  • Collect primary information for reports preparation, receive information from community and relay to NRC Office and coordinate with the M&E team.
  • Enable effective dialogue with the affected community to allow the agency to be held to account for the quality of the WASH/Shelter program.
  • Supervise construction and rehabilitation of water and sanitation facilities and ensure all construction is done with quality as per guiding documents.


  • Experience from working as an assistant Project Officer in a humanitarian/recovery context. Elementary technical knowledge in Water Engineering, Civil Engineering, Mechanical engineering. Diploma or Technician certificate in either Civil or Mechanical Engineering.
  • Previous experience from working in complex and volatile contexts. Proven practical experience in community engagement water and sanitation work. Community engagement and supervising contractors or community volunteers involved in WASH work and at least 1 year preferably with an INGO.
  • Documented results related to the position’s responsibilities.
  • Some knowledge of English.

Education field

  • Civil engineering / construction

Education level

  • Academy college / University

Personal qualities

  • Can prioritize tasks and manage pressure.
  • Can work with different community groups-women, youth, elderly without feeling intimidated.
  • Strong context assessment skills and ability to communicate to the office in time.
  • Able to communicate, collaborate and share tasks with other NRC (Shelter, Education, FSL and M&E) and other NGO field staff.
  • Handling insecure environment.
  • Planning and delivering results.
  • Empowering and building trust.
  • Communicating with impact and respect.
  • Strong communication skills and self-confident to speak in public.
  • Able to work under pressure and for extended working hours.
  • Strong analytical skills, able of making decisions.
  • Takes initiatives, has creative thinking and focuses on solutions rather than problems.
  • Open to learning and criticism, willing to improve where needed.
  • Strong leader and a good team player.


  • English
  • Arabic

We offer

  • 6 Months with possibility of extension subject to funds.
  • Female Candidates are highly encouraged to apply.

Miscellaneous info

  • Travel: More than 150 days travel
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
  • Organization: NRC - Norwegian Refugee Council
  • Location: Taiz
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Environment
    • Water, sanitation and hygiene (WASH)
    • Protection Officer (Refugee)
    • Administrative support
    • Emergency Aid and Response
    • Water, sanitation and hygiene (WASH)
    • Environment
    • Administrative support
    • Protection Officer (Refugee)
  • Closing Date: 2017-04-21

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