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Deputy Director and Head, Housing and Camp Improvement Division


Vacancy Announcement

Deputy Director and Head, Housing and Camp Improvement Division, P-4

Amman, Jordan


Deadline for Applications

10 May 2017

(26 April 2017 for internal applicants)


2 years, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Vacancy Announcement Number



UNRWA encourages applications from qualified women and welcomes applications from qualified candidates with disabilities.



UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for professionals like you.

The right to adequate housing for every Palestine refugee

Of the some 5 million Palestine refugees registered with our Agency, roughly one third live in 58 recognized refugee camps in Jordan, Lebanon, Syria, the West Bank and Gaza Strip.


Over the years, these camps have transformed from temporary 'tent cities' into hyper-congested masses of multi-storey buildings with narrow alleys. The camps are considered to be among the densest urban environments in the world, but because camp structures were built for temporary use, over the decades the buildings have become overcrowded, critically substandard and in many cases life-threatening. Launched in 2007 to address the deteriorating environments of the camps, the Infrastructure and Camp Improvement Programme (ICIP) adopts an integrated, comprehensive, participatory and community-driven improvement of the built environment of Palestine refugee camps.


Do you want to make a lasting difference? 

If you are passionate about making a lasting difference for Palestinian refugees, this role will give you the opportunity to play a leading role in the development and execution of the Programme strategy, policy making and planning, and to monitor technical operations Agency-wide, including technical supervision to ICIP staff in the Fields encompassing engineering and construction, housing and camp improvement, environmental infrastructure, and directly supervising the Housing and Camp Improvement Division in HQ.

The main responsibilities include:

·   Supporting the Director in the development and execution of the Programme strategy, policy making and planning and ensuring that the Programme adheres to Agency goals, objectives and strategies;

·   A leading role in the development of the Programme plans and programmatic activities including budgeting and  human resources and ensuring that result-based performance goals are set and met by Division Chiefs and senior staff;

·   Supervision of the Housing and Camp Improvement Division and a leading role in the development of strategies, policies, instructions, procedures and standards for the provision of shelter, housing and urban planning for camp improvement; initiating and developing technical training programmes in the areas related to ICIP Agency-wide in coordination with the Field Office Directors;

·   Developing and updating methodologies and guidelines to ensure the proper implementation, monitoring and evaluation of camp improvement/upgrading plans, shelter and housing projects to ensure compliance, transparency, accountability and efficiency of the process;

·   Design and development of programme monitoring and evaluation strategies and indicators, Key Performance Indicators for Agency reporting and related data required;

·   Planning, co-ordinating and directing the Agency’s activities under ICIP and liaising with the Programme Directors, Planning Department and Field Directors;

·   Monitoring and evaluating, through compilation of information and visual examination, Field implementation in the area of camp improvement, design and construction; controlling adherence to standards, procedures and policies, and ensuring technical soundness against result-based performance goals;

·   Monitoring, leading and providing technical guidance and advice on camp improvement issues related to urban planning, housing and shelters Agency wide;

·   Analyzing Programme development with regard to Field specific factors, including physical, economic, social and political which affect the camp improvement programmes/projects in that Field; advising the relevant Field and reflecting conclusions in developing Field based strategies; assisting the Director in reviewing and analyzing Programme operations to evaluate the performance of the Programme and to identify areas of potential programme modifications and improvements;

·   Providing advice and guidance to Senior Management at Fields and HQ levels on all matters concerning the design, construction, maintenance of UNRWA’s installations, shelter, environmental infrastructure and camp improvements and in initiating reports and studies necessary for the development of the Agency’s ICIP;

·   Introducing into the Programme methodology and guidelines newly developed policies and practices to improve the effectiveness and appropriateness of the programme’s planning and delivery processes;

·   Providing information to all stakeholders, internal and external, regarding Programme activities and responsibilities concerning fundraising and donor management, business development and partnership activities including outreach, as well as marketing, media relations and public relations;

·   Development of the programme strategy and implementation with regard to data management and ensuring that effective reporting mechanisms are developed to support performance reporting on project implementation and programme activities; supervision of the Programme focal points on gender, protection and monitoring and evaluation group;

·   Guiding, coordinating and integrating the drafting of project proposals at the Fields and HQ justifying them in terms of Agency development goals and strategic objectives;

·   Leading the Department in the preparation of emergency guidelines for the provision of emergency shelter including necessary social and environmental infrastructure and the preparation for reconstruction after disasters.


Conditions of service 

UNRWA offers an attractive compensation package including annual salary starting at $70,647 net tax free with post adjustment of 36.4% (subject to change without notice). All UNRWA duty stations (with the exception of Gaza and Syria) are family duty stations. Other benefits, subject to eligibility, include:


ü  Dependency allowances

ü  Rental subsidy

ü  Education grant for children

ü  Home leave travel

ü  6 weeks (30 working days) annual leave

ü  Pension fund entitlements under the

    UN Joint Staff Pension Fund

ü  International health insurance; optional

    life insurance

ü  Disability protection


Additional information

The incumbent will be required to reside in Jordan and to travel in the Agency’s area of operations in the Middle East.


To qualify for this position, you will need:


Advanced university degree (Master’s or equivalent) in architecture or civil engineering or in other related fields with recognized professional certification in one of these areas, in addition to coursework in business administration and management;  a first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree;



At least eight years of relevant and progressive work experience in the application of the knowledge listed above of which four years should have been in a supervisory level in a large organization with exposure to international experience; including two years of experience at international level outside one’s home country;


Excellent command of spoken and written English.


Desirable qualifications:

·   Experience with low-cost construction methods and urban planning using participatory approaches;

·   Experience in building methods and architectural design in the Middle East;

·   Familiarity with the culture of the Palestinian refugee community;

·   Working knowledge of Arabic.


You will also need to demonstrate the following competencies:

·   Drive for Results

·   Leading and Supervising

·   Formulating Strategies and Concepts

·   Applying Technical Expertise

·   Creating and Innovating

·   Planning and Organizing

·   Persuading and Influencing

·   Relating and Networking

·   Communication

·   Excellent drafting skills


For guidance on how to prepare for competency-based interviews:



How to apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted. The United Nations does not charge fees at any stage of the recruitment process. The United Nations does not concern itself with information related to bank accounts.


General information

UNRWA staff are expected to uphold the highest standards of integrity, neutrality and impartiality at all times. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.


The retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.


The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.


Date of issue: 12 April 2017/CM



Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman
  • Grade: P-4, International Professional - Mid level
  • Occupational Groups:
    • Management, Administration and Finance
  • Closing Date: 2017-05-10

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