HR ASSISTANT

Under the direct supervision of the Human Resources Officer of HRM/SES/Team 2, the HR Assistant provides front-line services, in an assigned organizational or geographical context, to staff members from their appointment to the end of their employment.  More particularly, s/he will\:

• Process staff member’s benefits and entitlements in accordance with Staff Rules and established HR procedures.
• Carry out personnel support duties related to the employment and servicing of general service and professional staff initiating a range of personnel actions such as appointments, extensions, transfers, etc.
• Provide front-line response to telephone enquiries, visits and correspondence from persons seeking information and/or assistance concerning salary, entitlements and allowances.
• Answer various human resources queries from staff members, provide information and verify staff entitlements raising more complex issues with the supervisor.
• Review, maintain and update confidential personnel information, records and files. Ensure completeness and accuracy of records, follow-up on actions to be taken, prepare related reports. Update HR database in the HR management systems.
• Draft various correspondence/document related to human resources issues.
• Investigate, follow-up and resolve inquiries in collaboration with peers from Payroll Unit, Finance and Administrative Units and other business partners.

EDUCATION

• Completed secondary, technical and/or vocational education.

WORK EXPERIENCE

• A minimum of 5 years of work experience in the field of human resources, administration or related areas.

SKILLS/COMPETENCIES

• Excellent organisation and time management skills.
• Excellent interpersonal and communication skills (oral and written), including ability to draft correspondence in English and French.
• Service-oriented and ability to deal efficiently and tactfully with people of different cultural background.
• Utmost discretion, integrity, tact and diplomacy.
• Attention to detail and meticulousness.
• Judgment and ability to work autonomously.
• Ability to work as part of a team, take initiatives and provide quality and timely support services.
• Ability to adjust work schedules and priorities.
• Good knowledge of IT skills with proficiency in the use of MS Office.

LANGUAGES

• Excellent knowledge of English or French and good knowledge of the other language.

WORK EXPERIENCE

• Relevant experience in the UN System or other international organizations.

SKILLS/COMPETENCIES

• Good knowledge of IT tools such as SAP.
• Good knowledge of UNESCO’S rules, administrative procedures and standard practices.