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Chief, Service Delivery

Multiple locations

  • Organization: UNDOS - United Nations Department of Operational Support
  • Location: Multiple locations
  • Grade: Senior level - P-5, International Professional - Internationally recruited position
  • Occupational Groups:
    • Logistics
    • Supply Chain
  • Closing Date: Closed

 

 

 

 

Special Notice

The United Nation Secretariat maintains rosters of qualified and available candidates to fill anticipated job openings in peacekeeping operations, special political missions, and other field operations.

The purpose of this job opening is to generate a list of qualified candidates for inclusion in the Chief Service Delivery P5 roster.

The entire assessment process takes an average of six months; all applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) within 14 days of the conclusion of the process. Successful candidates will be placed on the roster and subsequently will be invited to apply for field mission vacancies open only to roster members. Roster membership does not guarantee selection.

Org. Setting and Reporting

These positions are located in United Nations Field Peace Operations and Special Political missions. The Chief Service Delivery typically reports to the Chief of Mission Support. S/he is responsible for the overall management of technical and logistical support services to all Mission components through planning, coordinating and delivering integrated technical and logistical services, such as engineering, medical, fuel, rations, general supply, aviation, vehicle fleet management, including management of staff, assets and budgetary resources.

Applicants will be expected to serve in hardship duty stations with difficult working and living conditions. An updated list of missions and additional information on working in the field can be found at http://www.un.org/en/peacekeeping/about/dfs/

Responsibilities

Within the delegated authority, the Chief Service Delivery will be responsible for the following duties: (These duties are generic and may not be performed by all Chief of Service Delivery).

•Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery pillar, working in close cooperation with MSD Service Chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate, and submitted in a timely manner to allow for processing through supply chain in time to meet the clients requirements. Contributes to planning for and resourcing operational requirements in close coordination with all Mission components to ensure successful implementation of mission mandated tasks.

•Manages and coordinates all multifunctional support services requirements between the UN Headquarters, Mission components and other UN and non-UN entities to ensure efficiency and effectiveness of the support services. Acts as the principal liaison between the Mission and the Regional Service Centre/Global Service Centre as appropriate and Headquarters for support delivery services matters and co-ordinates day to day support services at Mission Headquarters and Sectors/Field Offices. Implements UNHQ policy and develops mission procedures to ensure support services satisfy UN regulations and rules.

•Initiates the development and implementation of the service delivery work plan, priorities and anticipated requirements. Implements policies and procedures to facilitate achieving work plan goals.

•Develops and monitors KPIs to ensure consistency and improvements in service delivery.

•Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police in all Sectors of the Mission. Ensures that logistical requirements take account of gender-specific needs. Acts as , work force planner, Hiring Manager and First Reporting Officer for the Service Delivery pillar and Section Chiefs respectively. Manages and supervises an integrated civilian, military and police mission support organization that is trained, resourced and motivated to meet clients requirements in execution of the Mandate. Participates in the selection of senior military or police staff officers assigned to his/her Service.

•Assumes responsibilities of certifying officer for the budget allocation to Mission Service Delivery, and will be required to chair or be a member of technical and operational bodies. Advises senior management (CMS, Head of Military or Police Components or any other relevant civilian Head of Component), on support services management, structures and staffing levels to ensure that they are, at all times, adequate to meet the requirements of the mission support concept.

•Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of Service Delivery.

•Coordinates budgetary requirements for Service Delivery pillar, submitting budget performance reports and contributing to Mission overall budget submission in close coordination with Mission Service Chiefs and CMS.

•Provides technical and professional response to BOA, OIOS audit observations and ensures that agreed observations are implemented in a timely manner.

•Performs other related duties including deputising for CMS as required.

Competencies

Professionalism: Knowledge of the substantive field of work in the area of logistics service delivery. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Ability to apply discretion and sound judgment in applying technical expertise to resolve complex and/or sensitive issues. Knowledge of logistics service delivery operations, procedures and practices. Knowledge of project management. Ability to develop and ability to apply logistics service delivery procedures and programmes. Ability to provide professional technical advice in a broad range of logistics service delivery areas. Knowledge of institutional mandates, policies and guidelines related to logistics service delivery and knowledge of the institutions of the UN system. Excellent negotiating and leadership skills.Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Accountability: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Leadership: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

Education

Advanced university degree (Master’s degree or equivalent) in business administration, engineering, logistics, medical, aviation, or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Certification in PRINCE2 or equivalent project management methodologies is desirable.
Certification in Managing Successful Programmes (MSP) or equivalent programme methodologies is desirable.

Work Experience

A minimum of ten (10) years of progressively responsible experience in at least three of the following areas of logistics service delivery is required: vehicle fleet management, air operations, medical services, information and communications technology (ICT), construction, building/facilities management, conference management, rations management, fuel management, contract management or programme/project management . Four (04) years of management experience in the areas of logistics service delivery is required. Experience in the areas of logistics service delivery at the international level is desirable. Experience in managing, planning or supporting complex logistics service delivery in a complex, volatile, conflict or post-conflict setting is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (oral and written) is required. Working knowledge of French is highly desirable. Knowledge of another UN official language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

 

 

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

 

 

 

 

This vacancy is now closed.
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