By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Staff Counselor, P-3, based in Nairobi, Kenya (support to South Sudan, Burundi and Madagascar)


UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

Purpose of the Position

Under the supervision of the Representative and the Technical Supervision of the Regional Staff Counsellor, the Staff Counsellor is expected to provide expertise to the management and staff, to support the overall well-being of UNICEF staff, as well as teams in UNICEF sub offices in South Sudan. The Staff Counsellor will be based in Nairobi and will also provide staff well-being support to UNICEF offices and sub offices in South Sudan, Burundi and Madagascar. This position requires frequent field travels and fluency in two languages, English and French. 

Major Duties and Responsibilities

1. The Staff Counsellor will identify activities aimed at raising awareness about healthy work practices; improving the work-life balance of UNICEF staff; facilitating the provision of assistance to staff experiencing work-related and/or personal problems; facilitating the provision of immediate support following a traumatic incident.

2. The Staff Counsellor will work in coordination with the network of other UN counsellors available in the duty station. Frequent field missions and close collaboration with Chiefs Field Offices, HR Managers, Deputy Representative and Chiefs of Operations are required.

3. Under the general guidance and day to day management of the Regional Staff Counsellor and in collaboration with the Representatives and HR Managers, facilitate the provision of effective psycho-social support to staff leadership, managers and individual staff members prioritizing the most isolated locations within primarily South Sudan and secondarily Burundi and Madagascar to mitigate stress and boost protective factors by providing support and advice to the leadership and managers in offices on healthy work practices and approaches on how to effectively support staff and encourage resilience.

  • Recommend suitable staff support strategies to managers during and following emergencies and other crises. Providing staff with individual and/or group counselling as needed (i.e. assessment, short-term intervention, and referral).
  • Facilitating the treatment of psychiatric disorders primarily through referrals, including to the medical services division, and through guidance to supervisors and senior management, where appropriate;
  • Coordinate with the Security Advisor and UNDSS, agency counsellors and Peer Support Volunteers (PSV), to ensure the provision of adequate psychosocial support during emergencies.
  • Assess and monitor psycho-social needs and issues affecting the wellbeing of staff.5. The Staff Counsellor will be responsible for:

4. Provide Critical Incident Stress Management to groups- and/or individual staff following critical incidents. A holistic approach to critical incident management is used and may include services such as practical support, psycho-education, psychological first aid, and strategic advice to leadership.

5. The Staff Counsellor will be responsible for:

  • Contacting the affected staff member(s) and offering information about typical stress reactions, support- and referral information
  • Facilitating appropriate traumatic stress interventions, following a critical incident or traumatic event.
  • Recommending and arranging for individual and/or group follow-up support to staff.
  • Developing relevant and innovative support tools to provide remote support for staff member's well-being. 

6. Training and awareness raising on Staff Well-Being related topics:

  • Explore and contribute to the development of new modalities, such as e-learning and webinars, which make awareness raising material available and attractive to all staff
  • Cooperate with the Regional office to integrate subjects such as healthy work practices, managing stress and trauma, building resiliency etc. into learning strategies.

7. Support to the Peer Support Volunteers (PSV) Network in country

  • Provide regular supervision and training to PSV's.
  • Provide case by case support to PSV's as needed.

8. Monitoring and oversight:  Provide on a quarterly basis statistics and trends on issues related to staff well-being, whilst maintaining confidentiality.  Alert the Representatives and HR Managers on trends that may be of concern in the office requiring targeted support or Managerial intervention. Capture lessons learnt and best practices for dissemination as appropriate

9. Any other duties, as assigned by the supervisor

Qualifications of Successful Candidate

1. Education

Advanced University degree in counselling, clinical psychology or related mental health profession. Additional training or certification in staff support and traumatic / critical incident stress as well as a broad range of related fields, such as alcohol/substance abuse, family counselling, training, stress management. A first university degree, professional certification in addition to the appropriate years of relevant experience may be taken in lieu of an advanced University degree.

*First university degree with additional two-years of relevant work experience is acceptable in lieu of an advanced university degree.

2. Work Experience

Minimum five years of national and especially international professional experience in staff support, mental health, cross cultural communications, counselling, and related areas.

3. Language

Fluency in French and English is required

Competencies of Successful Candidate

  • Quickly builds rapport with individuals and groups
  • maintains an effective network of individuals across organizational departments.
  • Able to work effectively in a multi-cultural environment.
  • Sets high standards for quality of work.
  • Discretion and high regard for confidentiality.
  • Keen social awareness and judgment
  • An empathic non-judgmental clinical approach;
  • Strong communication/interpersonal skills;
  • Resourcefulness and awareness pertaining to common counselling caveats (e.g. overzealous client advocacy, burnout, etc.);
  • Collegiality;
  • Awareness of the need for self-care and personal counselling;
  • Prudence in adhering to professional boundaries (administering only those services for which supervised training has been administered).

1. Core Values

  • Commitment
  • Diversity and Inclusion
  • Integrity

2. Core Competencies

  • Communication
  • Working with People
  • Drive for Results

3. Functional Competencies

  • Leading and Supervising
  • Formulating Strategies and Concepts
  • Analyzing
  • Relating and Networking
  • Persuading and Influencing
  • Creating and Innovating


* The successful candidate for this emergency recruitment MUST be available to commence work within 31 days of receiving an offer.

Employment is conditional upon receipt of medical clearance, any clearance required, the grant of a visa, and completion of any other pre-employment criteria that UNICEF may establish. Candidates may not be further considered or offers of employment may be withdrawn if these conditions are unlikely to be met before the date for commencement of service

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Nairobi
  • Grade: P-3, International Professional - Mid level
  • Occupational Groups:
    • Human Resources
  • Closing Date: 2017-05-21

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

Similar Jobs

Human Resources Coordinator

PSI - Population Services International

Protection - Talent Pool

UNRWA - United Nations Relief and Works Agency for Palestinian Refugees

Head Recruitment Section

UNRWA - United Nations Relief and Works Agency for Palestinian Refugees

HR Specialist

DRC - Danish Refugee Council