ICT Assistant, GS-5, Brasilia, Brazil

Based in the Brasilia Country Office and under the supervision of ICT Officer, this position will be responsible to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information and communication technology systems, procedures and activities of the Brazil Country office, in accordance with the ICT work plan, consistent with the office’s annual management plan and with the global ICTD strategy.

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Purpose of the Position

Based in the Brasilia Country Office and under the supervision of ICT Officer, this position will be responsible to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information and communication technology systems, procedures and activities of the Brazil Country office, in accordance with the ICT work plan, consistent with the office’s annual management plan and with the global ICTD strategy.  

Summary of key functions/accountabilities

- Provide technical support to UNICEF Brazil (including Zone Offices) personnel in hardware and software related problems. This involves troubleshooting ad-hoc user problems and solving it, whether hardware or software related.
- Provide orientation to the end user in difficulties with UNICEF standard software. This involves on the job training to the end user on how to use it correctly, trying to build user’s capacity.
- Install and configure newly arrived software and equipment.
- Assist the ICT unit with the introduction and technical operation of organizational information technology applications. This involves study of the application and its implementation, by installing and making it available to users.
- Interact with vendors reporting equipment problems and placing service calls for repairs as necessary. This activity also involves follow-up with vendors.
- Maintain an updated inventory of UNICEF Brazil ICT equipment. This involves a close contact with the focal point for the non-expendable property inventory in the Admin Unit.
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data.
- Assist in the in administration of user access to ICT systems and databases.
- Perform other duties as required in connection with the ICT unit’s work plan.

Qualifications of Successful Candidate 

Education

- Completed secondary education is required. Having attended or being attending university courses in computer science, information technology or computer engineering is an advantage.  

Experience

- Five (5) years of working experience in information and communication technology field including hardware/software installation, user support, end user documentation in support of office computerization is required. Working experience in an international organization or multicultural environment is an added value.

Language

- Fluency in Portuguese and English is required. Knowledge of an additional UN Language (Arabic, Chinese, Russian, Spanish) is considered an asset.

Competencies of Successful Candidate

Core Values

• Commitment
• Diversity and Inclusion
• Integrity

Core competencies

• Communication (I)
• Working with People (II)
• Drive for Results (I)

Functional Competencies

• Analyzing (I)
• Learning and Researching (I)
• Planning and Organizing (I)
• Following Instructions and Procedures (I)
  
  

To view our competency framework, please click here. 

In relation, please note that all candidates who wish to apply to this Vacancy Announcement are requested to prepare and submit their respected UNICEF applications in English language.

UNICEF is committed to diversity and inclusion within its workforce and encourages qualified female and male candidates from all religious and ethnic backgrounds, representing the diversity of Brazil, such as black and indigenous people, to apply to become a part of our organization. Candidates will be treated equally regardless of gender, sexual orientation, special needs, social and HIV/aids status. UNICEF is a smoke-free environment.