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Technical Advisor, Disaster Preparedness

Washington D.C

The American Red Cross International Services Department (ISD) seeks to prevent and alleviate human suffering around the world by responding to disasters, building safer, more resilient communities, and educating future humanitarians. In the coming years the American Red Cross will deepen and expand its programming around the world while also working to strengthen the global Red Cross Red Crescent network, in order to deliver vital help and hope to some of the most vulnerable communities.

The American Red Cross (ARC) seeks a Technical Advisor, Preparedness and ICTs for the Preparedness Services directorate which includes the Global Disaster Preparedness Center (GDPC) and the support to Preparedness activities in the ARC’s International Services Department (ISD). The GDPC is a reference center, hosted by ARC in coordination with the International Federation of Red Cross and Red Crescent Societies (IFRC). It offers support services to the global Red Cross/Red Crescent network in areas related to disaster preparedness and innovative solutions for national societies for knowledge management, research and technical assistance.

This position supports the implementation of strategic projects and broad, cross-cutting, initiatives of the GDPC including and primarily the Universal App Program. This position will provide technical oversight and support the coordination and dissemination of innovative programs of the GDPC including, but not limited to, new technologies, social media and community engagement. This position will contribute to networking and collaboration on multi-stakeholder initiatives in close coordination with other elements of the GDPC and ISD. Additionally, this position will contribute to the GDPC’s knowledge management efforts by supporting research, and facilitating data collection, analysis and dissemination. The Disaster Preparedness Associate will report directly to the Manager for Preparedness Tools and Services with matrixed support to the Response and Recovery directorates.

Primary Responsibilities:

  • Provide technical support to Red Cross and Red Crescent societies (RC/RC) participating in GDPC Universal App Program.

  • Contribute thought leadership and technical input to preparedness topics related to the use of technology and new innovative practices especially in the areas of national societies tools and support to American Red Cross programs internationally.

  • Manage app development monthly cycle with RC/RC focal points providing orientation, technical guidance and troubleshooting throughout the process and after app release.

  • Coordinates communications with collaborators including high level leadership of national societies, colleagues at the IFRC Zone Offices and Secretariat, and other IFRC reference centers in support of app development and other GDPC initiatives

  • Works with Red Cross and Red Crescent societies (RC/RC) and their government counterparts on disaster preparedness projects including app development, sourcing of data feeds for alerting and other program related activities.

  • Maintain oversite of the app program’s customer relationship management (CRM) system ensuring all stakeholders’ information and communication history are up-to-date.

  • Facilitate contributions toward the knowledge management strategies and practices of the GDPC (e.g. sharing of good practices, lessons learned, impact evaluations, website, etc)

  • Support ongoing information management needs – collection, dissemination, application, evaluation and adaption - as they pertain to the GDPC.

Secondary Responsibilities:

  • In coordination with GDPC staff, other ISD teams and the global Red Cross/Red Crescent network, maintain visibility on best practices in disaster preparedness. This may include piloting projects to test viability, functionality, etc.

  • Represent the GDPC at both internal and external events or on panels, forums, etc. as needed.

  • Contribute toward the development and evolution of the GDPC business plan

  • Assist with GDPC reporting as needed

  • Perform other job-related duties, as assigned.


  • BA plus 5 years professional experience in mobile technology for disaster management, ICTs, humanitarian assistance or a related field. MA and international experience preferred.

  • Understanding of and experience working with the International Federation of Red Cross and Red Crescent Societies

  • Experience and comfort working with new technologies including mobile apps, social media, and other creative solutions for productivity.

  • High comfort level using new technologies and open source tools.

  • Excellent communication skills including strong writing and analytical skills

  • Excellent interpersonal skills and diplomacy

  • Excellent attention to detail and initiative to problem-solve

  • Experience training or coaching of staff on new technologies

  • Ability to multi-task in a high pressure team environment

  • Ability to respond to needs of diverse client base

  • Flexibility to meet unpredictable business needs, including occasionally working long hours and on weekends

  • Demonstrate willingness to do basic research and administrative support depending on daily priorities

  • Experience living and working in a diverse or international environment preferred

  • Working knowledge of French, Spanish, Arabic or Russian preferred

  • Familiarity with Salesforce preferred.

  • Travel up to 25%.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: Red Cross - American
  • Location: Washington D.C
  • Grade: Mid/Senior
  • Occupational Groups:
    • Security policy
  • Closing Date: 2017-06-30

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